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Topic: Is there a remedy for my stupidity?

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Subject: Is there a remedy for my stupidity?
Date Posted: 2/25/2008 10:45 PM ET
Member Since: 10/9/2007
Posts: 812
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I always use PBS postage and DC.   Tonight, I went to mail a tiny paperback, and was just going through the motions and not paying attention.  For whatever reason,  the PBS system had the book catalogued as weighing 21 pounds.  I did not pay attention, and thus printed a label with postage of $9.11.

Any ideas?  Would the post office refund the postage, or is it one of those live and learn moments?

Date Posted: 2/26/2008 9:16 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Well, I am about 90% sure USPS won't refund your money, and I don't think PBS will either.  Sorry, I think it's a live and learn moment. 

Date Posted: 2/26/2008 1:02 PM ET
Member Since: 1/23/2006
Posts: 353
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USPS will refund your money for one of their "Click & Ship" label, but I don't know about PBS. Isn't there some mention in the label process of what to do if a label won't print correctly?

Date Posted: 2/26/2008 1:16 PM ET
Member Since: 10/9/2007
Posts: 812
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I couldn't find anything.  If a label won't print correctly, you are able to reprint as many times as you need to , though.

Date Posted: 2/26/2008 1:40 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Ah, I knew the help center had some info...at least about getting a refund through PBS:

What if I make a mistake (like I entered the wrong weight) and the wrong postage prints out?

  • When you click Print Wrapper Now, you will see the weight of the package and the postage that is about to print out.  PLEASE PAY ATTENTION TO THIS, and ONLY click to print if the information is correct.
  • Once a wrapper has been printed with postage, you can't "go back" and change the postage amount, and the PBS money can't be refunded.
Date Posted: 2/26/2008 1:48 PM ET
Member Since: 1/8/2007
Posts: 8,139
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I suppose you could see if the person who ordered the book might be interested in ordering some more books off your shelf. It couldn't hurt to ask...

Date Posted: 2/26/2008 1:56 PM ET
Member Since: 10/9/2007
Posts: 812
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Well, I've probably paid more in my life than $9.00 for a lesson learned :)  I'm sure I will be paying attention in the future!

Date Posted: 3/1/2008 8:44 PM ET
Member Since: 2/24/2007
Posts: 1,932
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I'm the person Lisa sent the book to and just about flipped when I went to mark it received and saw the price of postage. Yikes!

Since it doesn't appear she can get a refund, I sent her a credit towards the extra purchase so she can at least get another PBS book and not be out the whole amount of extra postage. I'm sorry she had such an expensive live and learn moment. On the bright side, the book arrived REALLY fast....

Date Posted: 3/1/2008 10:52 PM ET
Member Since: 10/9/2007
Posts: 812
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Marci is a sweetie!  Members like her are one of the reasons I've become so addicted to this PBS site.

You will all be happy to know that I have been much more careful with my mouse-clicking since my goof :)