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Topic: Remind me again what happens...

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Subject: Remind me again what happens...
Date Posted: 8/14/2008 9:38 AM ET
Member Since: 12/19/2007
Posts: 2,408
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...when you request a book, it gets mailed and it never arrives? I still have a couple of weeks to wait on a book (it will probably get here) but I've never waited quite this long. It the book is lost in the mail, will I get my credit back?
Date Posted: 8/14/2008 9:40 AM ET
Member Since: 8/10/2005
Posts: 4,600
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Yes, the receiver (or intended receiver) always gets their credit back if it goes lost. If it was a wishlisted book, you go back on the wishlist at the front of the line, and if it wasn't, it's put on your reminder list. I would not re-order it immediately if it goes lost, sometimes books get mailed later than they supposedly were, or just take a bit longer to arrive and you may get it a week or two late.

You don't have to "do" anything--this is done automatically by the system and the sender also is sent an e-mail saying that the book they sent went lost in the mail, just as you get the email saying the book you ordered went lost.

Cheryl



Last Edited on: 8/14/08 9:41 AM ET - Total times edited: 2
Date Posted: 8/14/2008 10:07 AM ET
Member Since: 12/19/2007
Posts: 2,408
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Thanks, Cheryl! That's what I thought but I just wanted confirmation. I still have some time to wait but...I figured I'd find out what happens in the event that the book doesn't arrive. :)