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Topic: Repeatedly requested and denying the same book!!!

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Subject: Repeatedly requested and denying the same book!!!
Date Posted: 9/6/2011 1:28 PM ET
Member Since: 6/13/2009
Posts: 503
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In the last few days I have had the same book request by me seven times.....I keep promptly turning it down due to the RC . This wouldn't be a problem except that I think it is the same exact requestor each time. I have politely declined the request and the last two times i have suggested if they really want the book to please turn off their RC but the cycle just keeps continuing. Any suggestions??
Date Posted: 9/6/2011 4:13 PM ET
Member Since: 10/30/2009
Posts: 962
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Is your copy the only copy in the system?  If it is, then as long as they see an available copy, they will continue to order it.  If it's not, then it should have rolled to the next person with a copy.  Unfortunately, I don't see a way around it if it's the only copy.

Date Posted: 9/6/2011 4:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Maybe hit I Cannot Mail For Other reasons and then hold off on reposting the book for a bit?

You could contact PBS and ask them to contact this person. 

Date Posted: 9/6/2011 6:23 PM ET
Member Since: 2/13/2007
Posts: 2,272
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It obviously sounds like yours is the only copy in the system, so I agree with Mary -- remove the book from your bookshelf and wait a month and repost it. The only other solution would be to PM the requestor, explain what is happening and suggest they put it on their Reminder List and request it again when 2 copies are available because as long as only one copy is available it will keep coming to you and you will keep declining it. A vicious, frustrating circle for both of you!

Date Posted: 9/6/2011 7:16 PM ET
Member Since: 8/6/2006
Posts: 1,619
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The requestor could add a RC asking that if this is scubagirl13 to please decline.  That way they go to the top of the WL and your book stays on your shelf for the next person.

Date Posted: 9/6/2011 7:49 PM ET
Member Since: 5/25/2010
Posts: 262
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Alisa, I don't think that would work differently from what's happening now. There's an RC already in place, and the OP turns it down, but instead of the WL/shelf thing working like you describe, it goes into an endless cycle. In this case, maybe it doesn't go on the requestor's WL? Or does it, and the requestor is doing something else to re-request the same book?



Last Edited on: 9/6/11 7:50 PM ET - Total times edited: 1
Date Posted: 9/6/2011 7:53 PM ET
Member Since: 8/16/2007
Posts: 15,194
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That way they go to the top of the WL and your book stays on your shelf for the next person.

This is not possible. A book can't be posted and WLed.

If you want to be nice, remove the book from your bookshelf and let their request sit out there. I might not be so inclined. The system is set up to allow the available book to be available to be requested and the person with requester conditions is the one that is supposed to wait until the book that doesn't meet their extra criteria has been requested by someone else. I would continue to deny to the RC and maybe be more firm in my response that they need to wait an appropriate amount of time before requesting the book again unless their turn off their RCs. If they continue to request the book multiple times a day without turning off or altering the RC, I would send in Feedback and ask the Team if there is something that can be done to make the member understand they need to wait to request the book again.

Date Posted: 9/6/2011 8:26 PM ET
Member Since: 6/13/2009
Posts: 503
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I have nicely told them to please turn off their RC if they would like this copy of the book and if not please do not contniue to request it every two hours unless they note that more copies have been listed because we appear to be going in an endless circle. If this continues tomorrow, I will be inclined to report them to PBS as annoying. Technically, my book does meet their RC of not being in a smoking home....however, I am always leary of passing on older paperbacks that weren't originally mine as sometimes the weather and being wrapped up just brings out a past smoke smell that I wasn't aware of due to past ownership ( and that is what I write when I politely decline RC smoking smells)........in this case I might just stop being overly considerate and mail it!
Date Posted: 9/6/2011 8:41 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Normally, if you have declined the requestor conditions on a book once, and the person ordering the book hasn't changed their RC, the order shouldn't go back to you.  You can write to the Admin Team and ask them to fix this loop for you.

Geri (geejay) -
Date Posted: 9/7/2011 7:29 AM ET
Member Since: 9/2/2008
Posts: 9,094
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My first thought was the person might have it on auto request so it keeps going to them.  I'd say put your bookshelf on temporary hold, cancel because of the RC and put that book on hold on your shelf.  Wait a day or two and take it off hold and hope this person has been offered the book by someone else.

I'm also wondering if they might have been away for the holiday.  If the book is getting requested every two hours I'd say it's on auto request, they're not being annoying.

 

Date Posted: 9/7/2011 7:49 AM ET
Member Since: 6/13/2009
Posts: 503
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Thanks for all the great tips......the request came thru again this morning and this time I am just going to leave it there for as close to the full waiting period and then RC decline. I don't want to put my books on hold cause I am trying to cleanout as many as possible from my summer. Reading feast and I have been getting lots of requests in the last few weeks, so I don't want to ruin that roll!!!!!!
Date Posted: 9/7/2011 8:40 AM ET
Member Since: 4/24/2008
Posts: 310
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That's a good idea about waiting to the last minute.  That will buy time for another copy to be posted and maybe the requestor will get the hint and give up on you.

Date Posted: 9/7/2011 8:48 AM ET
Member Since: 11/14/2010
Posts: 220
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You don't have to put your entire bookshelf on hold, just that book.

Geri (geejay) -
Date Posted: 9/7/2011 10:18 AM ET
Member Since: 9/2/2008
Posts: 9,094
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Tammie,

I know you said you don't want to put your entire shelf on hold but I suggested it because dummy me posted three brand new wish listed books to my shelf instead of to my TBR!  Duh, big time!

So I put my shelf on hold for a day, went and hit I cannot mail this book.  Filled out the why and the book is gone.  Then I reposted it to my bookshelf (it's on hold) and then put just that book on hold.  And then, phew!, took my bookshelf off hold.  So all together my shelf was on hold for about five minutes.  Those three books are now on my bookshelf but on hold.

You could do it with this one - hoping that the requestor finally gets the message.  I really think they have this on auto request and it's not going to another person and that's too bad.  But, maybe by you doing what I did that would get you out of the wish list loop. 

The reason it keeps going to that person is they're number one and I guessing that as soon as you hit cannot mail you're reposting it.  Hold off on it if you don't want to put your shelf on hold, at least a day.

 



Last Edited on: 9/7/11 10:21 AM ET - Total times edited: 1
Date Posted: 9/7/2011 10:48 AM ET
Member Since: 8/16/2007
Posts: 15,194
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Geri - if she puts her shelf on Hold, it wont help the situation if it is the case of 1 person wanting the 1 copy available. If she puts her shelf on Hold for a day, true that the member's request will not go to her, it would go to the member's WL. But as soon as Tammie removes that Hold, the book will immediately be offered to this member again.

You don't have to put your entire bookshelf on hold, just that book. - This just un-posts a book. If Tammie's book were not the only on in the system, it would put her at the back of the FIFO line.

Tammie, please just send in Feedback and ask the Team what to do. Leaving the request sit doesn't help either you or the requester much; just ties up your book so no one else will see it available and ties up their request.

Date Posted: 9/7/2011 12:51 PM ET
Member Since: 7/19/2008
Posts: 15,447
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PBS already has sent this member an automatic email about what happens if there is only one copy.  It is in the standard RC turn down letter.  This member must be manually adding the book to their wish list.  The book would be moved to their reminder list by the system.

Although the form letter is slightly confusing:

Since this member has declined this request, it has been canceled. If you want to request this copy again, re-submit your request WITHOUT applying your Requestor Conditions - if the book is still available, your request will be submitted again.

There are no other copies of the book available at this time. Credit has been returned to your account. If no one else is wishing for this ISBN right now, it has been added to your Reminder List. You can add it to your Wish List if you like when this copy has been sent out to another member.

If another person WAS wishing for this ISBN when your request was declined, this copy was offered to that person, and the book has been put onto your Wish List. If this is the case, we will monitor the system to see if this book becomes available in the future. If this was a Wish Listed book originally, you have gone back to your previous place in the Wish List queue for the book.

Date Posted: 9/7/2011 2:24 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If they're like me then they autodelete the form letters without ever reading them. 

Geri (geejay) -
Date Posted: 9/7/2011 5:31 PM ET
Member Since: 9/2/2008
Posts: 9,094
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Melanie, I saying put the account on hold so she has the opportunity to put that one book on hold in hope that the request would go to someone else.  I've done something similar when I made a mistake posting a book.

Subject: Repeatedly requested...
Date Posted: 9/7/2011 5:51 PM ET
Member Since: 12/21/2006
Posts: 27
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I know if I put in a request for the same copy after it being declined due to reader's conditions, it gives me a message stating that I have already requested that copy and if I want to request it again that I should change my requestor conditions. 

It might just be that the requester is ignoring, or does not notice this message.

Date Posted: 9/7/2011 7:10 PM ET
Member Since: 7/19/2008
Posts: 15,447
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We might have a reader who is not reading.   Argh.

Date Posted: 9/7/2011 8:48 PM ET
Member Since: 5/15/2005
Posts: 1,328
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I had a similar situation and put the individual book on hold. Shortly after that it showed on my bookshelf that it was wishlisted. I waited until the 'W' was gone, reposted it and the funny thing is it's still on my shelf months later.



Last Edited on: 9/7/11 8:49 PM ET - Total times edited: 1