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Topic: Would you report this to PBS

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Subject: Would you report this to PBS
Date Posted: 11/5/2010 10:56 AM ET
Member Since: 11/5/2009
Posts: 1,083
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Ok, it's kind of a convoluted story, but here goes:

I sent out two books and they ended up going to the wrong parties.  Party A marked it "received", then went back and said that she got the wrong book so I hit the "refund credit" button (I don't remember doing this but it seems to be the only way she could get that credit back).  Both Party A and B agreed to send the wrong books to each other so I gave them each a credit to do so.  Party B sent the book to Party A, but I don't think that Party A sent the book to party B.  So, as it stands now, Party A got her original credit back and a credit to send the book, which she didn't do.  Now she has the two credits and two free books.  Party B will get her credit back in a couple of days when the book goes lost, and she was reimbursed for sending the book to Party A so she's square.  I even offered her another credit for all the bother she went through, but she refused it.

Would you report Party A to PBS?  She will just claim she sent the book to Party B, but I think this should be on her "permanent record" in case she tries to do this, or something similar, to someone else.

 

Date Posted: 11/5/2010 11:16 AM ET
Member Since: 12/10/2009
Posts: 2,480
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I think you are kinda out of the loop now that you reimbursed the members . It is up to A & B to get things straight on their end. It takes so long for some books to travel, who is to say that A did not mail to B?  This is what I worry about when I have more than 1 or 2 books to mail.

Date Posted: 11/5/2010 11:17 AM ET
Member Since: 10/13/2007
Posts: 36,445
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How long as it been since A sent the book? I would work out what the going lost time would be for THAT posting date and then if the book does not show up, contact TPTB and tell them the FACTS not what you feel she has done.. Books do go lost, so saying she is not telling the truth or scamming is not fair to her.
 But as I said I wait until it would have gone lost from the date Party A sent it .

Geri (geejay) -
Date Posted: 11/5/2010 11:19 AM ET
Member Since: 9/2/2008
Posts: 9,094
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The book hasn't gone lost yet so it might really be in the mail. 

Maybe I'm reading this wrong but these two people got a free book.  You returned their credits and gave them a credit for sending the books to each other. I wouldn't have returned their credits but definitely given them a credit for mailing. 



Last Edited on: 11/5/10 3:38 PM ET - Total times edited: 2
Date Posted: 11/5/2010 11:20 AM ET
Member Since: 8/10/2005
Posts: 4,599
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Katie wrote: Party B sent the book to Party A, but I don't think that Party A sent the book to party B.

Just out of curiosity, how do you know this? You say you "don't think" she did...do you have proof of some kind? Just because Party B hasn't received the book doesn't mean Party A didn't send it along. As has been said many times before, books DO occasionally go missing so unless you *know for certain* that Party A didn't send it, I wouldn't report her.

Cheryl

Date Posted: 11/5/2010 11:29 AM ET
Member Since: 8/15/2007
Posts: 3,044
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I would only report it if Party A never gave me back the first credit for actually receiving the correct book.

I would take her word that she sent it. Maybe if you PMed again when it's about to go lost, she'll send it if she hasn't already. The only reason I say this is that I don't think she is doing this to other members because she would have to rely on senders mixing up orders on a regular basis in order to be able to carry out a plan of 2 free credits and 2 free books.



Last Edited on: 11/5/10 11:29 AM ET - Total times edited: 1
Date Posted: 11/5/2010 11:32 AM ET
Member Since: 8/16/2007
Posts: 15,187
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As Cheryl said, unless A has said they didn't send it,  the site expects us to first assume everyone is honest and does what they say they are going to do/did.

If the member is not responding to you, then I would contact the Team (after at least 7 days have past since you asked them for some sort of response). Otherwise I  think they will follow their policy of not getting involved in individual transactions.

Date Posted: 11/5/2010 11:48 AM ET
Member Since: 1/17/2009
Posts: 9,774
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If party A got the correct book from party B, then she owes you a credit.

But, I would not take the view that she got "2 free books" ... after all, she only ordered one book, and you made the mistake. What she has is a book she ordered and a book she does not want and did not order, and probably won't read.

But if she got the correct book after all, then she does owe you the credit back that you returned to her. (You can verify whether or not you did this by looking at your Credit Registry.)

As to whether or not she mailed out party B's book ... who knows? Let's think what will happen if you report it to PBS. They will ask her, and she will say she mailed it. And, I do not think that this incident will put any blemish on her account at all, since, after all, it was all your mistake. So, there is really no point to this. There is no way that she could "do this again". Unless people mail her a lot of wrong books. Which can hardly be held against her.



Last Edited on: 11/5/10 11:50 AM ET - Total times edited: 2
Date Posted: 11/5/2010 11:53 AM ET
Member Since: 8/26/2006
Posts: 9,333
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In a situation like this, assuming that everybody else is as honest as I am helps me get to a good resolution.  I would PM party A (which you may have already done) and her to let me know when the book was mailed so that I can let the other member know when to expect it, and I'd thank her for being willing to help me correct my mistake.  I'd ask her if she received the book Party B mailed to her.  (If she did, in a second PM, I'd ask her to give back one of the 2 credits I'd given her by clicking on my name, then clicking on the "give credits"  button.)  Then I'd wait at least 5 days.  If I didn't hear back, I could then ask the Admin Team to look into whether she is active, since she is normally expected to respond within five days to a PM involving a problem transaction.

And you' did the right thing as far as giving them a credit once they agreed to mail the book.  You were asking them to pay the postage to correct the situation, so you had to give them the credit first.  I would have advised against hitting the "refund credit" button, though, giving her that second credit.  I would have suggested that since the member would be receiving the book in the next few weeks, at that point she could go into her transactions archive and submit follow-up that she had marked it "received with a problem --> wrong book" in error. 

Date Posted: 11/5/2010 12:21 PM ET
Member Since: 2/5/2007
Posts: 30,800
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You made the orginal mistake.  Sounds to me as if they tried to make it right.  What's to report?  You are calling her a liar?  You are saying she didn't mail the book and she is saying she did.   Nope - I don't see anything here to report.

Date Posted: 11/5/2010 12:57 PM ET
Member Since: 4/23/2007
Posts: 9,497
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Cozi yes

Are you a mind reader or something?

Date Posted: 11/5/2010 1:14 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think you need to just let it go.  Even if she didn't mail the book-it was your fault for the mix up in the first place.  I think the only PBS will get involved is if she doesn't respond  to your PM. And even then they aren't going to do much. I would have only given 1 credit to start off with to cover hte postage for sending the book to the right person.   I would have only given the 2nd credit to one of them if the other had flaked out on sending the books.  REally she shouldn't have marked it received but just PM'd you. Then she would have gotten her credit back if the book went lost before she received if from the other person.

And really, for all you know she was super busy that week and couldn't get it into the mail right away.  It was not her obligation to mail the book immediately to fix your mistake.

I can't see this being an effective way to scam free books and credits.  Like others said-it relies on them receiving the wrong book on a regular basis.

Date Posted: 11/5/2010 1:38 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Cozi may be a mind reader; my mind is about to explode just trying to follow this. surprise

-RD

Cathy A. (Cathy) - ,
Date Posted: 11/5/2010 2:31 PM ET
Member Since: 12/27/2005
Posts: 4,132
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In a situation like this, assuming that everybody else is as honest as I am helps me get to a good resolution.

I would just like to say that is one of the wisest things I've seen around here. It's easy to forget the golden rule sometimes.

Date Posted: 11/5/2010 2:32 PM ET
Member Since: 1/30/2009
Posts: 5,696
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And really, for all you know she was super busy that week and couldn't get it into the mail right away.  It was not her obligation to mail the book immediately to fix your mistake.

This.  +1  And what Cozi said.

I'm sure she'll mail it when she has time.  You made an honest mistake.  Cut the recipients some slack as it is in the process of being remedied.

Date Posted: 11/5/2010 3:09 PM ET
Member Since: 4/22/2006
Posts: 4,651
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Kate:  Congratulations on your first anniversary with PBS.  yes

Date Posted: 11/5/2010 4:49 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Maybe I'm reading this wrong but these two people got a free book.  You returned their credits and gave them a credit for sending the books to each other. I wouldn't have returned their credits but definitely given them a credit for mailing.

No, Party B sent the book to Party A.  So, Party B has nothing.  Party A has received the book.  But, it doesn't look like Party A has sent the book to Party B.  It's been three weeks.  Party B was going to mark the book received when it arrived so that I could get at least one credit.  Party A insisted I return her credit AND give her a credit for mailing the book to Party B.  I know, it's confusing!

Party A told me three weeks ago that she had sent the book to Party B.  I just have a feeling that she never did send it.  Since the books were very similar (one was a Lora Leigh and the other was a Jami Alden), I think she just decided to keep both books. 

BTW, Party A doesn't think she owes me a credit since I sent her the wrong book in the first place. 

I guess I'll just let it go.  It's too bad there are people who who take advantage of mistakes.

 

 

Date Posted: 11/5/2010 5:20 PM ET
Member Since: 5/1/2007
Posts: 6,559
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According to the help center when two requests are mixed up, you only need to give each person one credit. 

  • If you mixed up two requests:
  • Each requestor can send the book to the other
  • You should offer credit or postage to each of them, and provide the addresses in PMs.
  • When your book(s) is/are marked received by the requestor(s), you will get a credit for sending each one.
  • If the requestor marked the book received with a problem, you got credit at that time.
Date Posted: 11/5/2010 10:40 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Well in light of the new info, I would report it to PBS ASAP and hope that they could at least get your credit back. And on the plus side, they'll know she's done this and you can feel better that she had a record of sorts. I think PBS should definitely let her in on the rules that you can't keep the credit and the book. Sure you as the sender made a mistake, but you made it right at no cost to them except a little time. She's being unreasonable by not returning the credit for the book.

I would still go on acting as if she sent the book though. I would only email PBS about not getting your credit for the book. You're out 3 credits right now instead of just the 2 necessary to fix the mistake.

Date Posted: 11/5/2010 11:17 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I hit the "refund credit" button (I don't remember doing this but it seems to be the only way she could get that credit back).

Check your credit registry and make sure you actually returned the credit.

Explain to her that when she receives the correct book from the other sender, she should return your credit.   If she still believes that she does not have to do this, I would send  a note to the team.  Do not expect them to intervene or return the credit, but let them know of the situation. At the very least they can monitor the senders account or have a chat with her about the rules.

Please do not assume that everyone is dishonest.  Unless she said she wasn't mailing the book, assume that she did or will be sending the book. 

I agree, you made a mistake by sending the wrong book and another by returning two credits to Sender A.  The mistake shouldn't mean that you have to lose an additional credit.  However, there is a time when you have to wash your hands of the situation and move on.

Good Luck!

Date Posted: 11/6/2010 4:57 AM ET
Member Since: 11/30/2007
Posts: 4,969
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Back on September 11th, I opened what I thought was a wishlist book that I had ordered. Instead, I received another book. After pming the sender I found out that she had sent my book to another member and visa versa.by mistake. The sender sent me one credit to send the book to the other member and I did not mark my book as received. I promptly sent the book to the rightful owner. I am like your Party B, as I have not received my book as yet from Party A. The book went lost, the sender did not get her credit, and after two months of still not receiving the book, my book is still on my wishlist. I don't know where my book is as Party A told the sender that she mailed the book out back in September. Hmmm..... who knows. Doubt if I will ever get that book that Party A supposedly sent out, but if I do, I will go into my archives and mark it as received. You may want to remind Party B through a pm to mark it as received through her archives if she receives it after it goes lost if it does.