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Topic: Reporting a book lost to the P.O. - What to expect?

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Subject: Reporting a book lost to the P.O. - What to expect?
Date Posted: 7/21/2008 9:54 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/19/10 9:06 PM ET - Total times edited: 1
Date Posted: 7/21/2008 4:20 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I received an envelope with the book missing and reported it as lost to the PO but never heard a word.  I guess they never found it or someone is enjoying the book.

Date Posted: 7/21/2008 4:30 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/19/10 9:13 PM ET - Total times edited: 1
Date Posted: 7/22/2008 10:10 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/19/10 9:13 PM ET - Total times edited: 1
Date Posted: 7/28/2008 2:31 PM ET
Member Since: 4/6/2007
Posts: 1,402
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Last Edited on: 6/5/11 12:04 PM ET - Total times edited: 2
Date Posted: 7/29/2008 8:11 PM ET
Member Since: 8/18/2005
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Last Edited on: 5/19/10 9:16 PM ET - Total times edited: 1
Date Posted: 7/31/2008 10:00 PM ET
Member Since: 7/30/2007
Posts: 4,275
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"The U.S. Postal Inspection Service gathers data on mail-related crime to determine whether a violation has occurred. While we can't guarantee that we can recover lost money or items, your information can help alert Inspectors to problem areas and possibly prevent other people from being victimized. U.S. Postal Inspectors base their investigations on the number, substance, and pattern of complaints received from the public."

The forms go to the inspection service and they look for patterns, packages that have all gone thru one particular sorting hub, or greeting cards missing from one particular carriers route. when they discover a pattern, they look for the cause, a malfuntioning machine, inproperly installed drop box, dishonest employee, etc etc.

filing the form does help establish patterns, but the chances of finding you one pachage or letter in the 8 million per day, is just about impossible.

Date Posted: 8/1/2008 10:11 AM ET
Member Since: 7/27/2008
Posts: 39
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Delivery confirmation is very useful.  It will assign a number to your package and you can check online to see where the package is.  It doesn't track it the whole way, but there's a better chance of it being found.  It can also be looked up by the post office.

Subject: Don't hold your breath
Date Posted: 8/7/2008 3:11 PM ET
Member Since: 8/25/2006
Posts: 2
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I too dutifully filled out the form complete with publication info, bookcrosing identification numbers and everything else they requested. The most they do is use it for their purposes to do postal system checks. It wasn't worth my while to even go fill out the forms. I had the same DUH.....experience as noted by others. After the required number of days I went back to the post office and we guessed at the amount of postage refund I was due.

Judith L. (JML) - ,
Date Posted: 8/8/2008 4:11 PM ET
Member Since: 10/28/2005
Posts: 189
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I once had a package go missing and I was about to write it off, but the post office contacted me and said they had my package, it was in San Francisco, and would they tell me what I wanted to do with it.  I filled out my little card and rewrote the receipient's address on it, she was in San Francisco, and I thought it will never get there.  But it did, I got my book credit and the person was very happy to get the books.  So you just never know, if it isn't too much of a bother, it's worth giving it a try.

Date Posted: 8/8/2008 10:13 PM ET
Member Since: 3/20/2006
Posts: 229
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About a year (?) or so ago, a package I sent to Alaska with 2 hardback books went missing.  I reported it and never got a response.  A few weeks later the books showed up at the recipient's address.  I hope you have similar luck!

Date Posted: 8/10/2008 11:58 AM ET
Member Since: 8/18/2005
Posts: 7,977
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The most they do is use it for their purposes to do postal system checks. It wasn't worth my while to even go fill out the forms. I had the same DUH.....experience as noted by others

In the long run, I think it is worth the time to at least fill out the on-line forms. Even if I never get the books, (I know the odd are bad) at least then they know that I'm having problems because I'm telling them so. If I don't tell them, then they won't know to look for patterns of loss. I do know they catch employees stealing once in a while, because enough people/companies report a problem when they send stuff through that area and then they go check.

Bitching that the books are going lost in the  PO system isn't really logical if I don't even bother to let them know things are going lost. Complaining here feels good, but won't help to fix anything. ;  )

I hope you have similar luck!

Thanks! I'm not holding my breath, but there's at least a little hope. Or at least the hope that at least it won't happen so much. They all gotta be going somewhere.