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Topic: request pending question

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Subject: request pending question
Date Posted: 2/3/2010 8:45 PM ET
Member Since: 1/31/2010
Posts: 255
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I posted some books and there are two that have request pending One say they have 48 hours and the other says one hour pending buyer's remorse.   What is buyer's remorse and what's the difference.   All I need to do is wait and see if they accept them now right.  

Date Posted: 2/3/2010 8:50 PM ET
Member Since: 4/25/2007
Posts: 11,497
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The 48 hr hold one means someone has the book on their WL and they either do not have it on auto-request or they don't have any credits.  They get 48 hrs to either get a credit or say they don't want the book.

The 1 hr buyer's remorse I don't quite get myself.  After that hour's up, the request will go thru to you.  I don't understand why PBS lets it sit for that hour,  you can't delete the book from your shelf and the requestor doesn't know about the request yet.  That one's on auto-request so PBS will request it right away for the requestor after that hour.

Date Posted: 2/3/2010 9:06 PM ET
Member Since: 7/19/2008
Posts: 15,424
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I thought the sender could cancel it during that window.   And only during that window. 

Ah, confusion in the help.  There is a one hour hold for requests.  AND a one hour hold for posting WL auto-requests.  Wonder if the way to end the wait (by PM) works on posting WL books.

 

  • There is an approximately 1-hr delay between the time a book is requested by the requestor and the time that the request is submitted (and the auto-email notification sent) to the sender.
    • This delay allows time for the requestor to change her mind and cancel the request, with minimal confusion to the sender.
  • The 1-hr delay is removed if the requestor sends a Personal Message to the sender during that hour, by clicking the button on the active request.
    • If that happens, the book will immediately be removed from the bookshelf, and
    • the pending request will appear on the sender's account page, and
    • an email notification of the request will be sent to the sender.
  • If the book is a Wish Listed book, and this notation appears on your bookshelf (instead of appearing as a pending Wish List  offer on your account page):
    • that means the item was set to auto-request on the member's Wish List.
    • An auto-requested item is treated as a regular request; the offer/confirmation step is skipped over by the system and the 1-hr delay applies.


Last Edited on: 2/3/10 9:08 PM ET - Total times edited: 1
Date Posted: 2/3/2010 9:14 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Wonder if the way to end the wait (by PM) works on posting WL books. - Yes. The requester is the only one who can see and act on the transaction during that 1hr period whether it be a WL request or a bookshelf request.  If I am working with someone posting to my Wish List I often PM them to get the request through right away so that they can get it done with while we are both online. 

Date Posted: 2/3/2010 9:22 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Personally I don't see any confusion in the Help Center explanation...all seems quite clear.

Date Posted: 2/3/2010 9:48 PM ET
Member Since: 7/19/2008
Posts: 15,424
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But does what applies to the one one hour also apply to the other one hour?



Last Edited on: 2/3/10 9:48 PM ET - Total times edited: 1
Date Posted: 2/3/2010 9:55 PM ET
Member Since: 1/31/2010
Posts: 255
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I'm good

Thanks for the help



Last Edited on: 2/3/10 10:04 PM ET - Total times edited: 1
Date Posted: 2/3/2010 10:03 PM ET
Member Since: 7/19/2008
Posts: 15,424
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I'll select the one page wrapper and use that for the address.  Downloading the PDF of the address seems to register as printing.

The benefit of using PBS DC is 1) you get the credit as soon as the book is scanned 2) eDC is cheaper than buying DC at the post office line and 3) the money goes to support the site.   (I think you get the credit immediately if you use PBS postage.)



Last Edited on: 2/3/10 10:21 PM ET - Total times edited: 1
Date Posted: 2/3/2010 11:33 PM ET
Member Since: 8/16/2007
Posts: 15,188
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But does what applies to the one one hour also apply to the other one hour?

Its the same 1-hr buyer's remorse on requests. It just seems different with a Wish List book, but its not. It is still a 1hr time frame for the requester to cancel the order and during that time the book remains on the poster's shelf. An available posted book will look exactly the same during that 1hr buyer's remorse. If you post a Wish List book to me and I go order a book from your shelf to go with it, they will both be on your shelf with the (!) on it and you will not be able to respond or remove either book from your shelf until that hour is over unless I use the PM button to cancel the 1-hr waits and make them go immediately to a request.