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Topic: Request Timed Out, but in my Transaction Archive .....

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Subject: Request Timed Out, but in my Transaction Archive .....
Date Posted: 9/9/2009 8:24 PM ET
Member Since: 5/14/2009
Posts: 6,852
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With a option to mark it received.  It was never accepted by the member it just timed out after 5 days and it is a WL book.  I understand if it timed out if it was accepted and a wrapper was printed - but why would it give me the option if the member ignored the request?  Thanks in advance.

Date Posted: 9/9/2009 8:35 PM ET
Member Since: 7/23/2006
Posts: 15,930
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I'd guess it's probably just a default field that shows up ?

Date Posted: 9/9/2009 8:49 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Its just a system setting, all cancelled and completed transactions show up there. I don't think the system distinguishes between the system cancelling it vs the sender or the requester.



Last Edited on: 9/9/09 8:49 PM ET - Total times edited: 1
Date Posted: 9/9/2009 9:05 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Thanks for the responses.

Thanks Melanie - I understand why it is in the transaction archive - I didn't understand why there is a option to mark it received since it timed out because it was ignored vs timed out because it wasn't mailed.  I sent more than I have requested - so seeing the mark received button made me curious.  However if the system can't distinguish between the cancellations- it makes sense.

Date Posted: 9/10/2009 8:56 AM ET
Member Since: 8/10/2005
Posts: 4,599
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I think it's because if (for example) the person didn't mark it mailed but actually DID mail it and you get the book, you can mark it received. Not too long ago I had it happen where someone PMd me after an order timed out and said, "I went out of town for the weekend, dropped the books in the mail before I left but didn't have a chance to mark mailed, and it timed out before I got back home. I did mail the book!"

In that case, it was a wishlisted book that hadn't been re-ordered yet, so I switched the auto-request to "No" and sure enough, when the book arrived a couple days later, I could go to the TA and mark received and deleted it from my WL.

Cheryl

Date Posted: 9/10/2009 9:02 AM ET
Member Since: 8/16/2007
Posts: 15,186
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I think it's because if (for example) the person didn't mark it mailed but actually DID mail it and you get the book, you can mark it received.  - I think jubead's questioning this because there should be no way for them to send the book if they never "printed" the label to get the address to send it to. I doesn't really make sense to have the button if the addy was never accessed. PBS members have managed stranger things though.

Cathy A. (Cathy) - ,
Date Posted: 9/10/2009 9:28 AM ET
Member Since: 12/27/2005
Posts: 4,124
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You can use it in the case of getting a PM that says "hey, I forgot to mail this book on time and PBS canceled it. Do you still want it? If you do, send me your adress."

Date Posted: 9/10/2009 4:02 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Ohhh, sorry...I must not have had enough coffee this morning when I first read this...I didn't realize the order hadn't ever been accepted, just timed out. I thought it had been accepted and then never marked mailed. Sorry!

Cheryl

Date Posted: 9/10/2009 5:17 PM ET
Member Since: 5/14/2009
Posts: 6,852
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thanks Cathy - I guess that is a possibility.    I didn't expect to see it and of course I was curious.

Cheryl -- I totally understand - I actually cancelled a book one morning instead of printing the label - I wasn't fully awake nor did I have a cup of coffee before logging on.  Now I must be up at least 1 hr before I allow myself near my account page ;(