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Topic: requested and cancelled same day???

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Subject: requested and cancelled same day???
Date Posted: 1/7/2010 4:14 PM ET
Member Since: 8/10/2009
Posts: 9,901
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What is that?  I had a book requested today saw this morning.  I like to check the book out before accepting the request.  Not feeling very well right now.  So I didn't get to locating the book till this afternoon and went to accept request and it is gone.  I thought buyers remorse was the 1st hour after request before the request actually goes out.  What gives?

Date Posted: 1/7/2010 4:15 PM ET
Member Since: 2/11/2007
Posts: 808
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I thought they can cancel up until the sender prints the mailing label?

Date Posted: 1/7/2010 4:16 PM ET
Member Since: 8/16/2007
Posts: 15,185
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The buyer's remorse period where you don't see the transation is 1hr, but a requester can cancel the request at anytime up until the label is printed. I think many do not catch re-requests in an hour so if I am not mailing right away I leave then set in case they requester needs to cancel.

Date Posted: 1/7/2010 6:53 PM ET
Member Since: 8/10/2005
Posts: 4,597
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There could be any number of reasons they might have cancelled it...maybe they realized they'd already read the book or found out it wasn't the first book in a series and wanted to read them in order, maybe her friend said "Oh i have that book, I'll loan it to you!" The requestor can cancel even after you accept the request, up until you print the label for the book. If the label is printed, you have to be the one to cancel the order, and once you mark it mailed, only PBS can cancel the order.

Cheryl

Date Posted: 1/7/2010 7:10 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Maybe they used their last credit to order the book and then had a WL offer come through. 

It's no big deal and your book is probably 1st in the FIFO line. 

Date Posted: 1/7/2010 7:11 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I can think of another reason why the order was cancelled.  Perhaps the person was working on a 3/1 or 4/1 offer on the Bazaar and instead of ordering the book from the person's wish list they had clicked to read about the book and ordered from there, thereby ordering from the FIFO system.  I did that once and ended up in squandering a credit over it.  Now, after I have actually ordered the book and am sending the person a PM letting them know the freebies I want, I always go back and start to initiate a PM to the person I ordered the book from to make sure they are the same person who made the offer on the Bazaar.

 

Date Posted: 1/7/2010 7:40 PM ET
Member Since: 2/14/2005
Posts: 1,075
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I ordered a book once & then found it at Goodwill later that same day.   I cancelled my order when I got home.

Date Posted: 1/7/2010 8:24 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I like the WL theory. I had one ordered and cancelled this a.m. before I even knew, but saw it on my transaction log this afternoon. But tonight, the same person reordered the book. So either a WL book came up and a later credit came in for her, or she had second and then third thoughts. :-)  Hmm, I've been shipping same day, so most people don't get too long to contemplate.

Date Posted: 1/7/2010 10:58 PM ET
Member Since: 5/26/2009
Posts: 4,368
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I've actually ordered the same book twice and then canceled one.   I thought one of the copies was the sequel but in reality was just in a different format. 

Date Posted: 1/8/2010 7:57 AM ET
Member Since: 7/23/2006
Posts: 15,930
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I ordered a book for my mom, then realized later that day I'd ordered a hardback - I canceled and reordered the paperback.

Date Posted: 1/8/2010 8:36 AM ET
Member Since: 11/30/2007
Posts: 4,953
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I ordered a book once then looked at that member's shelf to see if they had anymore in the series. They didn't. So then I went to order the 2nd book in the series. That member had the first book and the second book. I went back and cancelled my first request and went with the second member as she had both books.

Date Posted: 1/8/2010 9:19 AM ET
Member Since: 1/20/2007
Posts: 1,898
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aww, I had that happen recently too. Made me so sad! It's the only copy in the system, but really not a book people would choose frequently. I was so excited to get the order, then very sad when it was cancelled. But it happens. I try VERY hard not to do it to others, but sometimes it's necessary.

Date Posted: 1/8/2010 11:09 AM ET
Member Since: 2/11/2007
Posts: 808
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I had the system accept a book I'd had on autorequest. I noticed a couple of hours later, was very low on credits, and canceled, deciding I didn't want the book enough to have to risk buying a credit if others came through soon.

Date Posted: 1/8/2010 11:54 AM ET
Member Since: 4/7/2007
Posts: 663
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I've cancelled a few books on the same day and also had other members cancel books ordered from me, for I suppose, similar reasons. It happens. The only time I was irritated at a cancellation was the time someone ordered a book as part of a deal and then cancelled (with no explanation) after I'd already deleted the free books that were supposed to go with it. I had to repost those books and went to the end of the FIFO line. Now, when I run a deal involving free books, I print a label as soon as the request comes through.

Date Posted: 1/8/2010 12:40 PM ET
Member Since: 11/5/2009
Posts: 1,083
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The only time I was irritated at a cancellation was the time someone ordered a book as part of a deal and then cancelled (with no explanation) after I'd already deleted the free books that were supposed to go with it. I had to repost those books and went to the end of the FIFO line. Now, when I run a deal involving free books, I print a label as soon as the request comes through.

When I get a request for a deal I put the freebie books on hold and don't actually delete them from my shelf until after I have mailed them.  That keeps the books in the FIFO lineup but out of the view of the public. 

Date Posted: 1/9/2010 11:44 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:45 PM ET - Total times edited: 1
Date Posted: 1/9/2010 11:55 AM ET
Member Since: 8/10/2005
Posts: 4,597
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Katie wrote: When I get a request for a deal I put the freebie books on hold and don't actually delete them from my shelf until after I have mailed them.  That keeps the books in the FIFO lineup but out of the view of the public. 

Actually, that is NOT the case, if you mean putting those individual books on your bookshelf on hold. If you do that, you are effectively removing them from being posted, and when reposted if that deal goes bad, they will show up with date that you repost them, NOT the previous posting date...so you move to the back of the FIFO queue. "Hiding them from the public but retaining your place in line" ONLY works if you 1) put your entire account on vacation hold or 2) are talking about the individual book hold on you WISHLIST, not your BOOKSHELF.

I know this because when they first came out with the individual book hold feature, I did it for a bunch of my books and lost my place in FIFO. I don't think they've changed it since then--at least I can't find in the Help Docs that they have. I suppose I could do an experiment! LOL

Edited to add--I did experiment, and I was correct. (I hate giving bad information, so thought I'd better check.) As soon as I clicked on the hold button (and it does ask if you are sure you want to do that) it changes the posting date to 1/9/2010. And when I put it back on active duty, that's the date listed also. (Crap, I picked a book that had been on my shelf for almost a year. What a dweeb....LOL) Oh well at least now I know.

Cheryl



Last Edited on: 1/9/10 11:59 AM ET - Total times edited: 1
Date Posted: 1/9/2010 1:21 PM ET
Member Since: 4/7/2007
Posts: 663
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Edited to add--I did experiment, and I was correct. (I hate giving bad information, so thought I'd better check.) As soon as I clicked on the hold button (and it does ask if you are sure you want to do that) it changes the posting date to 1/9/2010. And when I put it back on active duty, that's the date listed also. (Crap, I picked a book that had been on my shelf for almost a year. What a dweeb....LOL) Oh well at least now I know.  Cheryl

Thanks for the clarification, Cheryl. And sorry the experiment went a little awry. ;-)

Pam