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Topic: Requester telling me they got the wrong book, but I know that's not right

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Subject: Requester telling me they got the wrong book, but I know that's not right
Date Posted: 3/8/2014 11:49 PM ET
Member Since: 12/30/2010
Posts: 6
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I just got the notice that there was a problem with a book I shipped. The receiver says I sent them a wrong book. I always triple check before I send that I have the right book, and triple check that I put it in the right wrapper (yes, I'm paranoid that way). The huge thing is, the book she says she got is one I have never heard of before and definitely never have had (nor have I had any books by that author). If I understand correctly, the receiver can simply wait until the system marks the book lost in the system and will get her credit back, while I lose my book, the money I used for the postage, and the credit I was expecting to get in return? Do I have any recourse? I have PM'd the receiver and I'll wait and see what happens, but am being proactive in wondering what I can do since the system seems to prefer the requester over the sender...

Last Edited on: 3/9/14 12:07 AM ET - Total times edited: 2
Date Posted: 3/9/2014 3:20 AM ET
Member Since: 1/17/2009
Posts: 10,178
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The system does favor the requester in the case of lost books. But that's OK, because when you have a book that gets lost on its way to you, you will appreciate that fact. Ask your book requester to double check the return address on the package she got. Does she have any other book orders coming in that could have been confused for yours? Also, it could be possible that her book order rolled over to you, and the 1st sender did something weird like sent her a wrong book, and she just hasn't received yours yet. Every once in a while, people get 2 copies of a book when the first sender messes up an order, and it could be possible that your requester has a first sender that sent the wrong book.

Last Edited on: 3/9/14 3:21 AM ET - Total times edited: 1
Date Posted: 3/9/2014 12:04 PM ET
Member Since: 7/7/2007
Posts: 4,815
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One other possibility -- was the package opened/damaged when it arrived?  I've heard of cases where the wrapping got damaged in route, and the USPS put the wrong book back into the packaging.

Sara's suggestions are good ones, so talk to the other member and get more details about what arrived and how.

Date Posted: 3/9/2014 12:50 PM ET
Member Since: 1/30/2010
Posts: 8,492
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I was thinking what Cattriona said, but Sara's ideas are very real possibilities as well.  Don't be too discouraged, as this is just a weird fluke and won't happen often.

Date Posted: 3/9/2014 2:22 PM ET
Member Since: 12/30/2010
Posts: 6
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Thanks everyone. I'll wait for a response from the receiver.
Date Posted: 3/10/2014 3:46 PM ET
Member Since: 8/26/2006
Posts: 9,354
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Also, if you used PBS delivery confirmation or PBS postage when you mailed the book, those services include lost book credit insurance, so you get to keep your credit if a book is lost in the mail. 

Date Posted: 3/10/2014 4:15 PM ET
Member Since: 11/28/2010
Posts: 754
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I had a requestor say one time that they received a book from me that I had never heard of.  Obviously, I gave them their credit back, but the packaging must have been damaged at the PO and another book put in.   Because *I* did not send that book.   I had no other answer other than something must have happened at the post office. 

Date Posted: 3/11/2014 6:16 PM ET
Member Since: 3/9/2009
Posts: 8,982
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I had something similar happen to me.  The poster sent me a book and I received a package of pamphlets.  The package had opened up in the sort center and the post office people had just stuffed whatever was handy in the envelope and then sent it on.

Cathy A. (Cathy) - ,
Date Posted: 3/11/2014 6:59 PM ET
Member Since: 12/27/2005
Posts: 4,150
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We had one a few years ago where someone sent a book and the requester said he got a shirt. I suspect some are cases of a label falling off and getting stuck back onto the wrong package.

Date Posted: 3/13/2014 11:09 PM ET
Member Since: 8/24/2008
Posts: 1,362
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The wrong book is better than what happened to me once.  I got the label returned to me.  No box, just the label, with a "whoops we ate your box" note.  The label was even shredded along the edges, cardboard and all.

Weird things happen in the bowels of the post office.

Date Posted: 3/14/2014 3:36 PM ET
Member Since: 5/18/2007
Posts: 13,223
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This is why I always use PBS postage. I never lose a credit if I have a book go lost.

Last Edited on: 3/14/14 3:36 PM ET - Total times edited: 1