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Topic: Requesting Party Cancellations?

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Subject: Requesting Party Cancellations?
Date Posted: 8/3/2007 4:44 PM ET
Member Since: 6/23/2005
Posts: 1,784
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I listed one book, and it was on a WL. I accepted, and then printed the mailing label. Now, she wants to cancel because she realized she had ordered this book already. Is there any way SHE can cancel at this stage? If I cancel, it looks bad on me, but I don't want to force her to get a book she has already ordered.

Date Posted: 8/3/2007 4:48 PM ET
Member Since: 11/10/2006
Posts: 3,001
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Once the wrapper is printed the requestor cannot cancel.

Date Posted: 8/3/2007 4:49 PM ET
Member Since: 6/23/2005
Posts: 1,784
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Oh joy.........

Date Posted: 8/3/2007 4:51 PM ET
Member Since: 1/21/2007
Posts: 2,024
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I thought it is possible as a sender  to cancel as long as you did not mark the book as shipped. I might be wrong about this.

Date Posted: 8/3/2007 4:52 PM ET
Member Since: 11/10/2006
Posts: 3,001
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If this is the first time you have canceled it won't be an issue. R&R only look to see if people make a habit of canceling requests.

Date Posted: 8/3/2007 4:53 PM ET
Member Since: 11/10/2006
Posts: 3,001
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I thought it is possible as a sender  to cancel as long as you did not mark the book as shipped. I might be wrong about this.

 

The SENDER can cancel after printing the wrapper. The REQUESTER cannot.

Date Posted: 8/3/2007 4:54 PM ET
Member Since: 11/11/2005
Posts: 5,238
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Yes, the Sender can cancel up until the point that they mark the book shipped/mailed.   And if it only happens once in a while, it won't reflect badly on the sender at all.

In this case, the REQUESTOR was asking to cancel the order after the mailing label was printed.  I'm assuming that she asked this in a PM to Theresa, since the  Requestor cannot cancel an order after the mailing label is printed.

Date Posted: 8/3/2007 4:55 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Theresa, unless you have a LOOOONG history of canceling books, I don't think the cancellation will hurt you. Just cancel, PM the person to ask that they either remove the book from her WL or cancel the offer, then repost the book.

ETA: You can also archive that PM you received. Then you'll have it available for future reference.



Last Edited on: 8/3/07 4:57 PM ET - Total times edited: 1
Date Posted: 8/3/2007 5:45 PM ET
Member Since: 6/18/2007
Posts: 2,416
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Last Edited on: 1/20/09 8:20 PM ET - Total times edited: 1
Date Posted: 8/3/2007 5:55 PM ET
Member Since: 4/20/2006
Posts: 5,716
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The sender can cancel but they lose their place in the FIFO line plus any DC, if they used it.  It's really not polite for a person to ask someone to cancel a request after the label has been printed, which is why it's not an option for them.  However, they obviously don't want the book, and it's a WL book, so at least you should have another requestor in line behind it.  I just wish people would not do that.  I've had it done to me after I had wrapped the book before.....it's a gripe of mine.

Date Posted: 8/3/2007 6:13 PM ET
Member Since: 6/30/2006
Posts: 2,303
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Yes, if I had printed the label I would have spent 27¢ already... and if I went through paypal shipping, I would have already paid the whole shipping cost (and possibly paypal fees).

I would probably tell her I was shipping it anyway... and she could get her credit back when someone requests it from HER!

 

Date Posted: 8/3/2007 6:14 PM ET
Member Since: 7/14/2007
Posts: 8,942
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I had this happen this week too.  I PM'd the member to tell her the cover had a crease, but still met PBS guidelines, and she PM'd asking me to cancel.

Date Posted: 8/3/2007 8:28 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Sharon, I know you were just trying to be kind, but this is one of the problems w/ PMing people about books that DO meet the guidelines.  It opens the door for all matter of hassle.  If that book of your was NOT a WL book, you had to go back to the end of the FIFO line.  If it WAS it is going ot get offered to that same member if you post it again right away...and if SHE cancels, she loses her place in line..  Such a mess, really. 

Kalualani, in that situation, I would absolutely send, too.  

Date Posted: 8/3/2007 8:39 PM ET
Member Since: 4/20/2006
Posts: 5,716
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If I had already printed the DC and/or paid for postage, I would send it too.  At least you know you will get your credit and they can't pretend that the book just didn't show up.

Date Posted: 8/3/2007 10:12 PM ET
Member Since: 7/14/2007
Posts: 8,942
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You're right Beth.   I won't be PMing about books that meet the PBS guidelines any more.  This particular book was possibly the only one on the site though, since I'd just posted it a couple of days before. 

Date Posted: 8/3/2007 10:22 PM ET
Member Since: 5/24/2007
Posts: 11
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Argh, this happened to me recently. I had just ordered a copy of a WL book that came up, and the very next day one of my coworkers brought it in to me because she'd heard me mention that I was interested in reading it and she'd found when she was packing to move. I went to try to cancel the order but saw the other person had already printed the label, so I just decided to suck it up and post that copy as soon as it arrived. I didn't want to hassle the sender and I figured it would be off my hands and earning me my credit back soon enough. Of course since it was a WL book it was no big deal because I got an order for it right away.

If I were you, I'd probably honor the request just because it will be easy enough to send it to the next person on the WL. If it were a non-WL book, though, I'd be irritated at losing my place in the FIFO line.

Date Posted: 8/4/2007 12:11 AM ET
Member Since: 1/15/2007
Posts: 880
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If it was me as the requestor, I would just relist the book when I got it. It is very rude to ask someone to cancel when they have already printed the wrapper in my opinion.

Date Posted: 8/4/2007 6:45 AM ET
Member Since: 6/23/2005
Posts: 1,784
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I cancelled the book. In the two years I've been here, I think I've only had to cancel a couple of times, and it was always because the requesting party asked me to. And she was the only one on the WL for it.............