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Topic: Requestor conditions not met

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Subject: Requestor conditions not met
Date Posted: 3/20/2008 11:38 AM ET
Member Since: 8/4/2007
Posts: 389
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I received a book that did not meet my requestor conditions. I have never had this happen before. Yesterday, a book arrived with brownish stains on the corner of the pages.  I reported that the book was received with problem. I also sent a pm to the sender describing the problem, and asking for my credit back. What do I do next? Is the credit returned to me? I thought if a sender sent a book that did not meet requestor conditions, the credit was returned. I am not sure how to proceed from here. I am waiting to hear back from the sender. I felt bad reporting the book received with a problem, but those stains were gross. And I am not sure what there from.

Thank you, for any advice.

Date Posted: 3/20/2008 11:40 AM ET
Member Since: 5/29/2007
Posts: 13,347
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What RC did you have that weren't met?  It sounds as tho you are describing some type of liquid damage?  That is against PBS rules, of course, and you should mark RWP and request your credit back, but how does that not meet your RC's=?  Just curious.  And it sounds gross, sorry about that.

Date Posted: 3/20/2008 11:44 AM ET
Member Since: 10/24/2007
Posts: 1,313
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All you can do now is wait.  After one week, if you do not hear back from the person, go to your transaction archive, find the book and mark the problem as 'not resolved'.  R&R will take it from there.  Also, keep an eye on your credit registry.  I had one problem book where the person refunded my credit but did not send a PM.  I didn't even realize it until I saw it there on my credit registry.  Hope that helps!

Date Posted: 3/20/2008 11:46 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Unfortunately, the credit is not automatically returned when you mark a book received with a problem.  If they did this then a lot of good books would be reported as bad because the requester was dishonest.  Hopefully, the sender will be honest and give you your credit back.  If they refuse or don't respond within a week, then use the Was This Problem Resolved button to notify PBS.  It won't get you your credit back, but reporting problems helps PBS get rid of the bad senders. 

Date Posted: 3/20/2008 12:05 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Brownish stains on the corners of pages could be foxing: http://photos1.blogger.com/blogger/879/830/1600/Remove%20foxing%20Ch1.jpg

Not that it should be acceptable to anyone, but older books that are printed on papers with a high acid content tend to do this over time, so people who are wishing for or ordering old books should be aware of this.  If it's an old book, it could be that this is what the stains are.

Date Posted: 3/20/2008 12:27 PM ET
Member Since: 8/4/2007
Posts: 389
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Thank you, everyone for all the advice. I will wait a week, and proceed from there. The book is actually a newer, released a couple years ago. So I don't think it is foxing, but I did take a look to be sure.

Date Posted: 3/20/2008 2:33 PM ET
Member Since: 10/24/2007
Posts: 1,313
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You may also have success if you wait 4 or 5 days, then PM the person again.  Be polite, but say that according to club rules you will have to report them if you don't hear from them by such and such date, which will result in a black mark against their account.  Sometimes that will scare them into action.  Don't threaten though - just be nice and hope it works. 

Date Posted: 3/20/2008 4:55 PM ET
Member Since: 7/31/2007
Posts: 2,689
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Also, you must request your credit be returned...just reporting it RWAP does not let the sender know you want your credit back...you need to state that clearly in your communication and I have found that stating a deadline for them to respond before reporting them seems to help.