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Topic: Requestor's conditions make me nervous...

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Subject: Requestor's conditions make me nervous...
Date Posted: 3/16/2008 12:01 AM ET
Member Since: 1/4/2008
Posts: 389
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Someone just requested my New York Times Easy to Use Large Type Cook Book by Jean Hewitt.  They attached the following conditions. 

I'm a little nervous because this is a heavy book which will cost a bit to mail.  She wants to be sure the ISBN matches, but this book has NO ISBN.  I'm sure it's the right book, but what happens if she doesn't think so when she receives it?  Can she just keep it and refuse to give me my credit?  Help!

 Her conditions:

**Please make sure the ISBN number that I have requested matches the ISBN number on your book. You can verify this by clicking on the title of the book. If the ISBNs do not match, then (1) please cancel the order and (2) remove your book from your bookshelf and repost it with the correct ISBN so that someone else who orders your book will receive the correct book.

The reason I have this is because a number of the books I order are Large Print, which may or may not show in the title.  I also order normal print books so please do not decline if the book I ordered from you is not Large Print but the ISBN matches. If you have any questions, please feel free to send me (-----------) a personal message before accepting the order and mailing the book. Note: If I receive the wrong book, I will click on 'Requestor Conditions Not Met' when the book arrives. Thanks so much for your help in this matter.**



Last Edited on: 3/16/08 10:37 AM ET - Total times edited: 3
Date Posted: 3/16/2008 12:12 AM ET
Member Since: 10/16/2007
Posts: 1,180
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It looks like you will definetly take a chance of losing the book and credit if you send the book without specifically knowing the ISBN.  The RC is so specific I don't think I would send the book if I was not 100% positive given the risk of losing extra postage, book and credit.  Just my two cents. Dana



Last Edited on: 3/16/08 10:04 AM ET - Total times edited: 1
Date Posted: 3/16/2008 12:16 AM ET
Member Since: 1/4/2008
Posts: 389
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That's kind of how I'm feeling about it, Dana!  I guess I'll wait and see if some other folks have input.  I usually accept requests right away, but this can wait until tomorrow! =0)

Date Posted: 3/16/2008 12:35 AM ET
Member Since: 11/14/2005
Posts: 6,421
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There's nothing ambiguous about the RC at all, Lisa. It asks you to do a very simple check to be sure that you posted your book with the correct ISBN. She's not asking for any conditions, just to make sure that the ISBN in your book matches the ISBN that you listed it by.

I wouldn't have any trouble with this at all, unless I hadn't posted my book correctly. Since I always post by ISBN, I wouldn't question this at all, even tho, just to be sure, I would double check my ISBN, and then I would mail it.

I don't know what about this RC is scarey at all! It's a plain simple, cold hard fact that she wants you to check. The ISBN matches or it doesn't. And if it doesn't, you should do as she suggests, and remove the book from your shelf and repost it!   :)

Date Posted: 3/16/2008 12:40 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I agree with Sherry.  It's pretty simple to follow. If your book has no ISBN# then it's not posted properly and you should not send it to this person. It should be reposted w/o an ISBN#. 

Sometimes the ISBN is posted on the publishing info page and not the back of the book. So check there before you cancel the request. If it's a WL book, you need to cancel so she doesn't lose her place in the WL line. 

Remember posting guidelines state: The Title, Author, Binding and ISBN have to match.  If not than the book should be posted w/o an ISBN.  The cover picture doesn't matter. 

Date Posted: 3/16/2008 1:15 AM ET
Member Since: 1/19/2008
Posts: 14,768
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also, you don't have to cancel the order unless you already accepted it.  you can just click the 'does not meet requestor conditions' button, and then your book stays posted, and she keeps her place in line too.

L. G. (L)
Date Posted: 3/16/2008 1:46 AM ET
Member Since: 9/5/2005
Posts: 12,412
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If you followed the guidelines for posting a book with no ISBN, and Kimberly (easyfortheeyes) requested it, then the ISBN which was generated by the site (a 5-digit number) when you posted the book matches, as it would be the only ISBN the book "has".

If you posted the book incorrectly, by just choosing the listing that was closest to your book, then you need to remove the book from your shelf and repost it using the guidelines for books with no ISBNs.



Last Edited on: 3/16/08 1:47 AM ET - Total times edited: 1
Date Posted: 3/16/2008 6:30 AM ET
Member Since: 10/23/2005
Posts: 7,719
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Lisa,

The other member is trying to make sure that this is indeed a Large Print book. If your is a Large Print book, which is indicated in the title, then you should be fine to accept and mail the order, or you could search for this member in the Member Directory, which can be found under the Community Tab and PM her from there if you need more clarification.

Date Posted: 3/16/2008 8:22 AM ET
Member Since: 1/4/2008
Posts: 389
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The book has no ISBN, so I would have posted it using the instructions for books with no ISBN.  I don't know any other way of doing it.  So it should be correct.  It is definitedly Large Print.  I'll contact the member.

Thanks! =0)

Date Posted: 3/16/2008 9:04 AM ET
Member Since: 7/31/2007
Posts: 2,690
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As I was once told about my RC's (have since amended them) this one is rather blunt.  I too would be hesitant about sending a book to this person also because to me it comes across as she is looking for a perfect out to mark it RWAP...BUT, as someone once said you are in control of the credit....she can mark it RWAP but, you do not have to refund her credit unless you feel you were in error and as closely as you are looking at the book before you send it I would think you wouldn't be.

Date Posted: 3/16/2008 9:21 AM ET
Member Since: 11/14/2005
Posts: 6,421
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If you posted it without an ISBN using the non-ISBN page like you were supposed to, and indicated that it was a Large Print, as you said it is a large print, there will be no problem. I still don't see any problem being worried about these RCs, since they are very plain and simple with no room for confusion, really. She asked that you post it correctly, and you did. Since it is a non-ISBN, she would have seen that, and would simply then want to know did you post it's information corrrectly. If you did then there's no problems. I would go ahead and send the book and not worry about it. I still don't see that it is any big deal.

Date Posted: 3/16/2008 10:45 AM ET
Member Since: 1/4/2008
Posts: 389
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I guess my question is about this part of her RC:

Note: If I receive the wrong book, I will click on 'Requestor Conditions Not Met' when the book arrives. Thanks so much for your help in this matter.

If she does this does that mean I get no credit, or do I get the credit and she can ask for it back?  Most of us have to give the credit no matter what, then go through a lot of confrontation and awkwardness to get it back.  What happens when someone clicks on "Requestor Conditions Not Met"?  (And this was all said with a smile, of course. LOL!)

Lisa



Last Edited on: 3/16/08 10:46 AM ET - Total times edited: 1
Date Posted: 3/16/2008 11:22 AM ET
Member Since: 8/16/2007
Posts: 15,187
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You get your credit Lisa and she must ask for it back. In all received transactions, regardless of the RWP issues, the credit goes to the sender and the receiver must request it back.

I think you are perfectly safe to accept the book if you posted it using the non-ISBN methods. If she requested it that way without realizing it, that is her fault not yours and you would not have to return the credit. If you wanted to, send her a PM after you accept that you want to make sure that she is aware she requested a non-ISBN book so her RCs do not apply. Clarify it is posted correctly as a large print and ask her to let you know before mailing if she made a mistake.

patticom - ,
Date Posted: 3/16/2008 1:19 PM ET
Member Since: 11/3/2007
Posts: 416
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I agree with Melanie's idea, because you're right that last bit is a little snarky.  :)  If it has a made-up ISBN then it definitely matches itself.  ;)-

Date Posted: 3/16/2008 1:30 PM ET
Member Since: 11/14/2005
Posts: 6,421
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I looked at the ISBN you sent me Lisa, and you clearly described the book. And these RCs just really don't apply to you, because your book doesn't have an ISBN and you described the book very well. Since it doesn't have an ISBN she isn't wondering if you listed yours correctly. You will be fine (Nice job on the description, btw :)

Date Posted: 3/16/2008 1:47 PM ET
Member Since: 7/14/2007
Posts: 8,942
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If requestor's conditions make you uncomfortable about the transaction for any reason, my advice is to just let it move on to the next requestor.   Why not send it to someone who would be absolutely thrilled to get it instead?

L. G. (L)
Date Posted: 3/16/2008 2:22 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Believe me, Kimberly is not in the least snarky.  She is sight mpaired and has had trouble multiple times with people sending books that are not large-print when she ordered the large print version.

I don't blame her one bit for having the condition.

 

Date Posted: 3/16/2008 4:29 PM ET
Member Since: 7/31/2007
Posts: 2,690
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she may very well not be snarky but, with just the written word what she put on there does come across as such.  I can certainly understand her frustration but, as I've been told countless times...honey goes a lot farther than vinegar.

Date Posted: 3/16/2008 5:47 PM ET
Member Since: 8/16/2007
Posts: 15,187
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I guess I have thicker skin because I see no snarkyness at all in that RC. I see a lot of frustration, but a very polite request with details on why she is asking for it. Some people really don't get it and her RC makes it very clear so that people cannot use the I-didn't-know card to try to send the wrong book. Unless I was someone that had run into her in the past and had a bad transaction with her, I wouldn't find anything personal or negative about the RC, I'd be more inclined to feel sorry for her that she has received so many wrong books that she has had to beg for people to do the right thing and verify the book is the correct before sending it.

Date Posted: 3/16/2008 6:56 PM ET
Member Since: 1/10/2008
Posts: 345
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Since the RCs aren't "book specific" I don't see any ambiguity here at all.  Obviously if the book has to be posted without an ISBN, then the RC about checking for the correct ISBN doesn't apply.  And I don't find anything snarky about the RC at all. 

Date Posted: 3/16/2008 7:09 PM ET
Member Since: 10/21/2007
Posts: 3,430
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I recognize the requestor's nickname from the board, and there is nothing snarky about her or her conditions.  I hope you will accept the order.  Her conditions are matter of fact and very clear. 

Date Posted: 3/16/2008 9:27 PM ET
Member Since: 1/4/2008
Posts: 389
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Okay, okay! LOL!  I accepted her request! =0)  Thanks for all of the input, ladies!  I knew I could count on you!

Lisa

Date Posted: 3/16/2008 9:29 PM ET
Member Since: 10/21/2007
Posts: 3,430
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Yay!  Hope I wasn't too snarky.  ;)  It is wise to be cautious sometimes. 



Last Edited on: 3/16/08 9:29 PM ET - Total times edited: 1
Date Posted: 3/17/2008 12:15 AM ET
Member Since: 12/10/2005
Posts: 3,205
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Hi, everybody!  I stumbled acroos this.  I'm glad you asked here, Lisa.  And thanks for the defense, ladies.

I just would like to note why I have that last bit.  I have had people tell me that the book they sent with the wrong ISBN "is the same book".  I use to have 'nicer' conditions but having had more than half the Large Print books I order not be Large Print, I realized that I had to be crystal clear.  So, I am.

If I were ordering only Large Print, I would state that in my conditions and be done but I also order books for my son and some for friends.  And there are some books that don't come in LP that I'm still willing to put the serious effort into for reading.

 

ETA:  And, for some reason, I'm just tickled pink that I (or rather my conditions) are the topic of a thread.  It's doesn't take much to amuse me.



Last Edited on: 3/17/08 12:17 AM ET - Total times edited: 1
Date Posted: 3/17/2008 12:52 AM ET
Member Since: 8/15/2005
Posts: 4,469
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Well, since you have no isbn, I'd deny it.  Just one thought, though--you could pm her and explain.

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