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Topic: Resolved

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Subject: Resolved
Date Posted: 7/26/2010 12:47 PM ET
Member Since: 5/17/2010
Posts: 220
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I received a book today in overall poor condtion. The title page is soiled and has a small tear, which by PBS rules makes it unpostable. Adding to the overall poor condition, the front cover was folded over, the edge is torn 3/4" and the front bottom edge is separating. My question is would you just rwap or contact the sender first?

Photo-0320.jpgPhoto-0321.jpg picture by dmruss



Last Edited on: 7/28/10 2:22 PM ET - Total times edited: 1
Date Posted: 7/26/2010 12:50 PM ET
Member Since: 12/31/2009
Posts: 3,995
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You'd mark it RWAP, and go from there. You'll be prompted to send a message to the sender.

Date Posted: 7/26/2010 2:23 PM ET
Member Since: 8/10/2005
Posts: 4,600
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It's best to RWAP, as that shows up "officially" on their record, which you definitely want in case they are in the habit of sending nasty books. If you do everything off the record in PMs, the PBS team doesn't realize they sent a problem book. As Lisa said, as part of the RWAP process, there is a place to send a PM to the sender at the same time to describe the problem and what you would like done about it.

Cheryl

Date Posted: 7/26/2010 5:57 PM ET
Member Since: 2/11/2007
Posts: 808
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RWAP it and state exactly why you feel so in the message to sender field.

Date Posted: 7/26/2010 7:44 PM ET
Member Since: 5/17/2010
Posts: 220
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Thanks all, I RWAPed the  book and the sender very promptly returned my credit. She explained that since she received it in that condition she didn't consider that it would be a problem for others. I am grateful that it was resolved so quickly.

Melinda

Date Posted: 8/1/2010 5:42 PM ET
Member Since: 4/24/2008
Posts: 310
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That book is in terrible shape!  Hard to believe that anyone would even begin to think that books was postable.  I wouldn't even post it on BM which has a more liberal view of the condition of books.  This book should have been tossed in the garbage can.