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Topic: Resolved

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Subject: Resolved
Date Posted: 1/30/2016 8:36 AM ET
Member Since: 4/19/2006
Posts: 2,011
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Thank you for your comments. Receiver has "resolved" transactions.



Last Edited on: 1/30/16 6:44 PM ET - Total times edited: 1
Date Posted: 1/30/2016 8:45 AM ET
Member Since: 2/13/2007
Posts: 2,272
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No, I personally would only mark Damaged by USPS if the book itself was damaged. No, do not worry about a black mark. It is only an issue if there is a pattern. I would ask the receiver to mark the transaction resolved. You might want to include a link to the help center where it describes when you mark a book received Damaged by USPS...a tear in the wrapping but no damage to the book should be marked Received in Good Condition.

Date Posted: 1/30/2016 9:01 AM ET
Member Since: 4/19/2006
Posts: 2,011
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Thanks, Sally.

Date Posted: 1/30/2016 9:27 AM ET
Member Since: 4/28/2009
Posts: 9,724
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What I will usually do is let the sender know in the PM section when you mark a book 'received' that 'despite the PO tearing open the package, the book arrived in good condition.'  That way IF their wrapping process is at fault they have feedback and can rethink how they wrap books-- but without an 'in your face' actual complaint.



Last Edited on: 1/30/16 9:27 AM ET - Total times edited: 1
Date Posted: 1/30/2016 9:39 AM ET
Member Since: 4/19/2006
Posts: 2,011
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Hi Jeanne - I do the same. I'm careful when wrapping books. I like to receive my orders in good condition. I just don't want an unresolved issue attached to my account when the book was received in good condition. Sometimes tears happen enroute, especially with the bubble mailers, but the book is fine.

Date Posted: 1/30/2016 1:55 PM ET
Member Since: 3/25/2014
Posts: 2,793
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 I think  PBS means damage by USPS means the book was damaged. They don't mean damaged by USPS for the packaging. It is good to leave comments about the packaging in case the person needs to up their packaging technique. The damaged package should not be a RWAP.  

I don't think you're have to worry  about a bad record since they did leave comments about the packaging.  Well I don't know did they left packaging comments in the comment section or if they PM'd  you.  

I really think you're swapping history is what stands up.  I suspect the team doesn't get worked up over these little things. I think members are harder on themselves  then they need to be.  I say relax and don't worry about it. 

Date Posted: 1/30/2016 3:28 PM ET
Member Since: 4/19/2006
Posts: 2,011
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Thanks, Valerie. The comment about the wrapping being torn was left in the comment area in the RWAP section. That is also where it was stated the book was received in good condition.

Date Posted: 1/30/2016 5:31 PM ET
Member Since: 7/19/2008
Posts: 15,471
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I have used it when I felt I needed to comment about the quality of the wrapping. Such as Scotch tape instead of packing tape. Or loose in an envelope.

That said, having one RWAP is not a problem. PBS will review accounts that have a high percentage of RWAPs, not one or two. Even then, they are looking for bad habits rather than a one time mistake.

You have one flag. It takes many flags before the computer triggers you to be reviewed.

Date Posted: 1/31/2016 5:39 AM ET
Member Since: 6/30/2008
Posts: 2,927
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The post office may open media mail packages to verify the contents are really a book.