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Topic: Resolving Damaged By USPS Transactions

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Subject: Resolving Damaged By USPS Transactions
Date Posted: 3/8/2014 10:22 PM ET
Member Since: 3/22/2007
Posts: 442
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I was looking at my past problem transactions and realized that I had not mark any of my Damaged By the USPS transactions resolved and I thought well, I should take care of that.

The four options are:

  • the sender has resolved the problem
  • the sender has NOT resolved the problem
  • the sender didn't answer PM asking to discuss
  • this was marked a problem swap by mistake

None of these are really applicable.  The books were damaged by the post office so I marked them that way but I never asked for my credit back or expected anything of the sender.  We never corresponded at all because there was no need to.  So, it doesn't seem right to mark it "the sender has resolved the problem" when there was nothing for them to resolve.  But the other three choices are flat out wrong.

Still, I'd like to take care of this.  Should I just mark it "the sender has resolved the problem" and be done with it?

Date Posted: 3/8/2014 10:33 PM ET
Member Since: 1/17/2009
Posts: 9,662
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Yes, either that or do nothing. The resolution option really only matters in cases where the sender damaged the book. I dont think that PBS cares whether or not a resolution is marked for damaged in the mail RWAPs.

Date Posted: 3/8/2014 11:36 PM ET
Member Since: 1/30/2010
Posts: 8,359
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Per the Help Docs: 

What the options mean

  • Sender resolved the problem means the swap does not need to be resolved further
    • the resolution could have been that the sender refunded the credit
    • the resolution could have been that the sender sent another book as replacement
    • the resolution could have been that the sender offered resolution, but you declined
  • Sender did NOT resolve the problem means that the sender responded to your PM, but did not settle this swap to your satisfaction, and there is no further negotiation happening
    • this could be because you disagreed about a book's condition
    • this could be because you did not like the resolution that she or he offered
    • this could be because the sender refused to refund credit or replace the book (or promised to replace the book or refund the credit, but book/refund was not received)
  • Sender did not respond to PM means that your PM asked for a response, but the sender did not respond
    • You should not choose this option if the sender responded (even if you don't agree with what the sender said)
    • You should not choose this option if your PM did not ask for a response
    • You should not choose this option if you never sent the sender a PM at all
  • Marked as problem swap in error means that you made a mistake when you marked it as a problem swap
    • Choose this option if there was actually no problem with the transaction

In my mind, this clearly means that it should be marked sender resolved the problem, as the swap does not need to be resolved further.

Date Posted: 3/8/2014 11:45 PM ET
Member Since: 8/16/2007
Posts: 15,185
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I always look at it this way:

What did I ask the sender to do?

Nothing

What did the sender do?

Nothing

Since the sender did what I asked them to do, they resolved the problem wink 

Date Posted: 3/9/2014 5:46 PM ET
Member Since: 12/28/2006
Posts: 14,167
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What Melanie said yes

In cases of USPS error, or RWAP's where I require nothing more than a polite answer ... I consider those resolved, and mark them so.  Even books received damaged by USPS I pm the sender and let them know what happened (they can report ongoing or chronic problems to their local postmaster)...so if they respond politely, I mark those resolved.

Date Posted: 3/9/2014 8:59 PM ET
Member Since: 3/22/2007
Posts: 442
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I'll mark them resolved.

Thank you everyone!

Date Posted: 3/16/2014 12:36 PM ET
Member Since: 6/16/2010
Posts: 5,700
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Last Edited on: 3/16/14 12:36 PM ET - Total times edited: 1
Date Posted: 3/16/2014 12:36 PM ET
Member Since: 6/16/2010
Posts: 5,700
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Last Edited on: 3/16/14 12:36 PM ET - Total times edited: 1
Date Posted: 3/16/2014 7:06 PM ET
Member Since: 4/28/2009
Posts: 9,495
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I don't mark those resolved cause they aren't---  I never got the book and I paid a credit for it.

Date Posted: 3/16/2014 10:06 PM ET
Member Since: 1/17/2009
Posts: 9,662
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If you didn't get the book your credit is refunded. It happens automatically.