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Topic: respond to sender re: declined book

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Subject: respond to sender re: declined book
Date Posted: 1/31/2008 6:26 AM ET
Member Since: 7/25/2006
Posts: 7,618
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How do I contact a sender about a book I requested, which request was denied because sender says their book does not meet my conditions?  I would like to find out what about the book doesn't match my conditions, as I still may order it.

Date Posted: 1/31/2008 6:34 AM ET
Member Since: 3/1/2007
Posts: 1,883
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Check your transaction archive. It should show up in there. If they canceled as "not meeting requestor conditions" You can't reorder the same book from them even if you turn your conditions off. :(

Date Posted: 1/31/2008 8:54 AM ET
Member Since: 7/2/2006
Posts: 1,620
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If a book was denied because of a requestor's condition, it doesn't show up in the transaction archive.  There is no way to contact the person that denied it.  Sorry.

Date Posted: 1/31/2008 11:10 AM ET
Member Since: 7/31/2007
Posts: 2,690
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If it did not say in the email you received about it being declined due to requestor conditions you won't be able to find out...

Date Posted: 1/31/2008 1:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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What are your conditions?  Like a previous poster said, you can't reorder it from them anyway, even if you turn your conditions off.,

Date Posted: 1/31/2008 2:13 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Terri, if there are some listed things in your RC's that you are willing to overlook, then you need to change your RC's or turn them off when you request books for whicth the RC's don't apply.

For example, you decide to request a book for your best friend, who has no special needs for this book other than it meet PBS guidelines. Go to your settings and turn off your RC's when you request the book, then turn them back on.

You can do the same for a WL book that's on its 48-hour offer. So if this is an autorequest problem, you could change the WL books for which the RC's don't apply to the 48-hour offer, and turn off the RC's when you request those books.

Or you can change your RC's to specify which books the RC's pertain to. (Such as, "For Sue Grafton books only:" or "For Hardbacks Only" or list the titles that apply for your WL.)

You can request a PM in your RC's but I wouldn't recommend it. This is because, depending on who cancels the order, one person or the other could lose place in FIFO.

I hope you have better luck getting your books in the future.

Date Posted: 1/31/2008 6:52 PM ET
Member Since: 7/25/2006
Posts: 7,618
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This is the sender's response: 
I wouldn't dare to send it with all these conditions. Books that are 25 years old are bound to have a few flaws.

My conditions:  

As long as the book: doesn’t reek of smoke, has 90% of both covers; all (secured) pages, and no personal writing/highlighting, other than previous owner(s) name(s), I am happy.  A bent/torn, corner/page, creased spine is ok.  Paperback preferred, but if hardback available first, great. Print dates/exact ISBN/exact cover don't matter.  If it’s one I really want that doesn’t quite meet these particulars, please PM me.

I know these sound like a lot of specifics, but compared to some I’ve read…

I didn't think my conditions were that picky, i.e., no book printed before 2000, etc.

 

Date Posted: 1/31/2008 7:29 PM ET
Member Since: 8/16/2007
Posts: 15,187
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I don't think it is the pickiness so much as the length and some people will just decline without caring what conditions you have, just that you have a lot of them and its not worth risking the credit to send it. 

You say alot in there and some of it the person will have NO idea about, like whether it's one you really want. I would recommend taking the paperback/HC statement out because that, to me, is just confusing. You are ordering a specific book with a specific binding, availability of other bindings shouldn't be an issue at all.

Date Posted: 1/31/2008 7:43 PM ET
Member Since: 2/28/2007
Posts: 2,164
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If I were you - I'd take out all the stuff that you do want and that you are okay with and just focus on what you don't want.  I would look at those and my eyes would glaze over and think it was a list of all the things you didn't want and I don't think I'd bother to read it - I'd just deny.  So, that may help ya.

ETA:  If you change nothing else, take out the part about preferring hardback over paperback.  If you are ultimately okay with either version, it's sorta pointless to have that sentence in there.



Last Edited on: 1/31/08 7:45 PM ET - Total times edited: 1
Date Posted: 1/31/2008 8:46 PM ET
Member Since: 2/16/2006
Posts: 1,956
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This is the only part of your conditions that really seems necessary: 

As long as the book: doesn’t reek of smoke, has 90% of both covers; all (secured) pages, and no personal writing/highlighting, other than previous owner(s) name(s), I am happy. 

As others have said, the sender won't know what books you really want, and since binding and ISBN No. are supposed to match the listing, that information is irrelevant.  Also, you shouldn't ask for a PM to clarify your conditions.  The sender has no way to PM you before they accept or decline your request. 

Date Posted: 1/31/2008 9:14 PM ET
Member Since: 7/25/2006
Posts: 7,618
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Based on the input of M, L & D, I wonder if the declining member 'glazed over' when she saw the length of my particulars   LOL 

I will change my conditions as suggested by Danielle: As long as the book: doesn’t reek of smoke, has 90% of both covers; all (secured) pages, and no personal writing/highlighting, other than previous owner(s) name(s), I am happy.  (Thanks Danielle!) 

I assume if members wonder about any other conditions, they will PM me

Date Posted: 2/1/2008 12:20 AM ET
Member Since: 7/2/2006
Posts: 1,620
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Members have no way of sending you a PM before they accept your request.  They would have to first accept your request and then PM you. 

When I read your conditions closely, it seems as if you are basically just wanting a postable book that doesn't have a strong smoke odor.  I think you should just have a condition that you don't want a book with a strong smoke smell.    The rest of it seems to be covered by the PBS postable conditions. 

Date Posted: 2/1/2008 12:56 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I think telling people that the binding and ISBN don't have to match is confusing to people. 

You could have just gotten one of those people who just automatically hit decline if a condition is listed no matter what the condition.  There are people who auto-decline any conditions even if the book fits the bill.

Date Posted: 2/1/2008 8:24 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Last Edited on: 1/12/14 2:26 AM ET - Total times edited: 5
Date Posted: 2/1/2008 9:17 AM ET
Member Since: 7/31/2007
Posts: 2,690
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WOW, yeah my eyes would certainly glaze over with all those conditions...as some have said the only pertinent RC would be the one about  "Please no books from a current smoking home" .... the following one is still too long... "As long as the book: doesn’t reek of smoke, has 90% of both covers; all (secured) pages, and no personal writing/highlighting, other than previous owner(s) name(s), I am happy.and has things that are PBS guidelines so why restate.

Date Posted: 2/1/2008 10:52 AM ET
Member Since: 11/17/2005
Posts: 574
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I would have denied the request simply because I'm a smoker and find the "reek" offensive.  Yes, there are still some of us "horrible" people out here.  Even if I my mother (who doesn't smoke) had bought a new book, given it to me to post and it was on someone's WL and was requested immediately, I would be turned off and offended by that simple word.  I'd just hit "does not meet requestor's conditions" and let it go to the next in line.  I guess some issues are just a sore spot with me. (And I do understand that some people have allergies, I respect that,  but where they heck did they all these allergies come from in the last 15 years?)

That being said, if I saw those conditions pop up I would have just cancelled the request.  Short and to the point is the best way to go.

Date Posted: 2/1/2008 1:43 PM ET
Member Since: 9/21/2006
Posts: 2,797
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if there is a book I want in ANY condition, I request the book and then immediately pm the person to tell them to ignore any conditions I have posted i my profile.

only 1 time have I been declined and that was because they declined before reading my pm.  They pm'd me back and I 'buddied' them a credit and they sent the book.