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Topic: Do I return the credit? Yes?

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Subject: Do I return the credit? Yes?
Date Posted: 6/18/2011 8:38 AM ET
Member Since: 9/4/2009
Posts: 291
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A requested book fell out of the packaging that was torn on the way here, but it was with a couple of other requested books which made it . I used the new bundled system to mark mailed, with a problem with one book, and let the sender know one was missing.  She very kindly returned the credit for that book.

I continued to get Has This Book Arrived emails, and the time has now passed for the book to be officially declared Lost in the Mail, and I received a credit back from PBS.  Do I return the credit to the sender?  I have already reordered the lost book, and don't want to double-dip, so to speak.  What's the procedure?

Thanks! 

Date Posted: 6/18/2011 8:55 AM ET
Member Since: 10/21/2007
Posts: 3,430
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Whenever a book goes missing, a credit is returned to the sender and receiver, so yes you'll need to return the credit.  That was very nice of the member to have refunded it, but she didn't need to since the system takes care of it. 

Date Posted: 6/18/2011 9:07 AM ET
Member Since: 9/4/2009
Posts: 291
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Thanks for the info....I really do not want to take advantage of the system.  We are having too much fun ordering, receiving, and reading books!

Date Posted: 6/18/2011 11:08 AM ET
Member Since: 2/20/2008
Posts: 1,658
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When a book goes lost the receiver always gets their credit back.  However, the sender only gets their credit if they used PBS postage or DC.  So, if she did not use PBS postage or DC then she did not get a credit for the lost book.

Since you did get your credit back from the system I would definitely send back the one she sent you with a PM explaining why you're sending it back.



Last Edited on: 6/18/11 11:08 AM ET - Total times edited: 1
Date Posted: 6/18/2011 12:09 PM ET
Member Since: 4/25/2007
Posts: 11,467
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I would check with the sender to see if they used PBS postage or DC.  If they didn't, then they're out the credit.  I'd return it to them so that you're not getting 2 credits for the same book.

If they did use PBS postage or DC and did get their credit also when the package was marked received, I'd donate the credit back to PBS since you already got the credit from the sender.

Date Posted: 6/18/2011 1:02 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Color me confused on this one.  *think, think, think* (Pooh Bear moment here) . . . So when it went lost FIFO automatically returned a credit to the requester...therefore the kind sender refunded too early for a situation FIFO was going to handle.  Yada, yada, yada...ok, talked my way throught that scenario and finally understand.

So yes, your sender was a sweetie and is out two credits for the one missing book...you should return one of them to her.

Date Posted: 6/18/2011 1:21 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Whenever a book goes missing, a credit is returned to the sender and receiver, so yes you'll need to return the credit.

Not true.  Shannon and Sara are correct on this. They only got the credit back if they used PBS DC.  Either way you still got 2 credits back for the lost book.  So you should give the sender back the one they prematurely refunded. Then they'll be in the position they should be in-having gotten 1 credit for the book.  They would have gotten the credit ealier when it was scanned. Not when it went lost.  The "lost" credit goes to the requestor so they can reorder the book. But the sender gave you the credit they got when it was scanned which they should keep because the DC fee they paid was to refund your credit without debiting their credits.



Last Edited on: 6/18/11 1:22 PM ET - Total times edited: 1
Date Posted: 6/18/2011 6:42 PM ET
Member Since: 9/4/2009
Posts: 291
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Credit has been returned, and thanks to all who shared advice.  Love this site!

Date Posted: 6/19/2011 2:25 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Of course Mary *headdesk* my brain is mush.  e-DC matters!

Date Posted: 6/19/2011 7:46 AM ET
Member Since: 10/21/2007
Posts: 3,430
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Thanks for the clarification.  I consulted the help docs after posting my answer to see if it was correct.  I saw the help info that says members who use PBS delivery confirmation get the credit returned, but I didn't see any definitive answer on members who didn't use it.  I appreciate the info. 

Date Posted: 6/19/2011 10:48 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Yeah if they didn't use the PBS DC then they didn't get a credit refund. Either way she needed to give a credit back.  Which she did. PBS does the refunding automatically  for lost books.  The sender probably didn't know this.

With damaged books it's up to the sender to make the refund (or not).