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Topic: Return to Sender - Attempted not known

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Subject: Return to Sender - Attempted not known
Date Posted: 7/17/2008 6:35 PM ET
Member Since: 4/17/2008
Posts: 1,194
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What happens when you mail a book using PBS DC and the book is returned to sender Attempted not known?

Will I lose the credit for sending this book? I don't feel like I should be penalized since I paid the postage and mailed the book on time. So what happens in cases like this?

Date Posted: 7/17/2008 7:44 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I've never run into this so I don't have much of an answer, but here's the Help Center page for a returned book. http://www.paperbackswap.com/help/search.php?terms=returned

Date Posted: 7/17/2008 8:07 PM ET
Member Since: 4/17/2008
Posts: 1,194
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Thanks James, I sent them a PM as stated in the Help Center although none of the situations described match what happened. The address I mailed to was the one that printed out on the PBS label so I'm not sure what to do in this case. Guess I 'll wait to hear back from the requestor.

Date Posted: 7/17/2008 9:04 PM ET
Member Since: 7/31/2007
Posts: 2,695
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I think I've heard this discussed before and I believe you get to keep your credit if I'm not mistaken...

Date Posted: 7/18/2008 3:51 AM ET
Member Since: 8/26/2006
Posts: 9,365
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At the bottom of the link James posted I found this:

If the book was returned to you through an error on the requestor's part, you can ask him or her for an extra credit (or money for the postage) to re-send the book,

If the book was returned to you through USPS error, you can take it to the PO and explain the situation; they can check the address and if it is correct and the book was returned through USPS error, they can send it again "under cover" without requiring more postage.

And you'll keep the credit you got for mailing it.