Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: rwap credit

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: rwap credit
Date Posted: 5/18/2011 11:37 PM ET
Member Since: 1/15/2011
Posts: 16
Back To Top

Hi,

I received a book that had many pages filled with highlighting. Sender said I could send it back and would credit me 2 points (if I send the book back)

Does this sound fair?

thanks!

Date Posted: 5/18/2011 11:54 PM ET
Member Since: 8/26/2006
Posts: 9,339
Back To Top

Yes, it sounds fair.  One credit (not point) for the damaged book and one for mailing it back to cover your postage.  She should give you the credits up front, you would then go into your transactions archive and submit feedback that the sender resolved the problem, and you'd mail the book right away.

Date Posted: 5/19/2011 12:11 AM ET
Member Since: 1/15/2011
Posts: 16
Back To Top

thanks for the advice Patty!

Date Posted: 5/19/2011 12:29 AM ET
Member Since: 1/1/2009
Posts: 1,924
Back To Top

 Yes, this is fair if you want to do that. However you are not obligated to do so and you are free to ask for your credit back WITHOUT having to mail the book back.

Date Posted: 5/19/2011 12:37 PM ET
Member Since: 1/15/2011
Posts: 16
Back To Top

sender doesn't want to send me the two credits up front. said they will do one credit now and the other credit when the book is received. would you do this or not?

thank you all for help on this!

Date Posted: 5/19/2011 12:45 PM ET
Member Since: 1/15/2007
Posts: 1,410
Back To Top

Me?  No, I wouldn't send the book back without the credit up front. 

 

Date Posted: 5/19/2011 1:16 PM ET
Member Since: 5/16/2009
Posts: 8,329
Back To Top

I wish that the PBS rules in the Help Center were clearer about this- I've had a few members who insisted on getting their unpostable book back before issuing the second credit to cover the mailing charge.  (I wouldn't send the book back either without the extra credit sent to cover the return shipping, but I'm happy to do so if they do.)  It really doesn't say that the member needs to give the extra credit before the book is mailed back, but I wish it specifically stated this.  It's annoying enough to have to deal with an RWAP situation without having to quibble about getting the return postage covered too. 



Last Edited on: 5/19/11 2:03 PM ET - Total times edited: 3
Date Posted: 5/19/2011 1:32 PM ET
Member Since: 8/10/2005
Posts: 4,601
Back To Top

I wouldn't send it either...personally, why would I want to trust someone who's already violated the rules and sent me an unpostable book to begin with? They may decline to refund your original credit if you refuse, but at least you aren't getting burned by spending postage money without getting a credit to cover. They are the one who made the mistake...they should be accomodating YOU, not the other way around!

Cheryl

Date Posted: 5/19/2011 1:36 PM ET
Member Since: 4/30/2007
Posts: 2,728
Back To Top

I would not do this.  If the sender is not comfortable with compensating you up front with credits, you can suggest to the sender that they refund your original credit for the RWAP now and then mail you the stamps that you need to mail their book back to them.  But I would nicely point out that according to PBS rules, you are not required to return the book to them, and that you are not willing to assume the risk for doing them a favor, so they will need to provide you with the cost of mailing the book back BEFORE you mail it.

Date Posted: 5/19/2011 1:37 PM ET
Member Since: 1/10/2009
Posts: 332
Back To Top
Yeah, what Debbie said! I had one of these a couple of months ago. The member sent back the first credit all right, but I wasn't sending the book back without receiving the second credit to cover the postage. She stopped communicating for a couple of weeks, and I was thinking of donating the extensively marked-up book to the library sale. She did eventually send the extra credit -she had been waiting to get a credit to send. If she'd sent me a PM to say that, I wouldn't have been about to dispose of the book. After I got the second credit, I mailed her the book and I suppose she got it, as a copy showed up in the Daily Digest a bit later. (It's a fairly uncommon book.)
Date Posted: 5/19/2011 2:09 PM ET
Member Since: 1/15/2011
Posts: 16
Back To Top

thank you all again for your help. So, it looks like the consenus with you all is that even though sender just issued me one credit to send it book back to her that you wouldn't do send as receving the second credit is not guaranteed. right? sounds alot like Margaret's post about her rwap book. So, I'll contact the sender and nicely tell her that PBS rules don't require me to send the book back to her and there is no certainty that I would receive the second credit and if she would like the book back to please send me postage to cover the amount and then I would send highlighted book back. Could another scenario be that, I received my one credit back and now just donate to library sale?

Date Posted: 5/19/2011 2:22 PM ET
Member Since: 4/30/2007
Posts: 2,728
Back To Top

The book is yours to do with whatever you want.  I would give the sender a deadline to respond to you and/or provide compensation for mailing the book back to them, and if they do not meet the deadline, then donate it if you wish.

Subject: response from sender about rwap book
Date Posted: 5/21/2011 10:09 AM ET
Member Since: 1/15/2011
Posts: 16
Back To Top

Hi, I thought I'd give you an update on my rwap problem from the other day. I received the following response from the sender: "I am also not comfortable giving the second credit until I receive the book. Just donate it. I would rather someone get the book who could truly use it. I am sorry I sent it to you. Hopefully whomever receives the donated book will be thankful for the content and not the presentation of it. The matter has been settled and no other communication needs to occur between us"  really, I was very nice in explaining the situation and how we could remedy the problem. I'm okay with the response until the the sentence beginning with "hopefully"...  I  wasn't the person who chose to send a highligted book that is against PBS guidelines. thank you for reading my post.

Date Posted: 5/21/2011 12:17 PM ET
Member Since: 1/10/2009
Posts: 332
Back To Top
Andrea - Perhaps you've done a public service by alerting the sender to the fact that marked-up books are against PBS guidelines and will lose her a credit (plus postage), in case she didn't already know or was hoping she could get away with it (hence the snarkiness). I put in a no-marking RC because of these folks; I know it just repeats the PBS guidelines and I shouldn't have to ask, but it has cut down on the books I receive where some previous owner has gone multicolor-wild in marking up the text.
Date Posted: 5/21/2011 12:21 PM ET
Member Since: 12/31/2009
Posts: 3,995
Back To Top

Well, "hopefully" she'll have learned her lesson and not send any more unpostable books. lol

I'm glad you got it sorted out though. Don't worry about her tone. The defensive/snotty ones are usually the ones that know they're in the wrong.

Date Posted: 5/22/2011 12:58 PM ET
Member Since: 1/15/2011
Posts: 16
Back To Top

Hi Margaret and Lisa,

thank you both for your posts yesterday, I appreciate your responses. You confirmed what I was thinking =) Think I'll put in a no marking RC too.

Andrea

Date Posted: 5/22/2011 5:29 PM ET
Member Since: 8/26/2006
Posts: 9,339
Back To Top

And you can also submit follow-up in your transactions archive that she resolved the RWAP problem, since she refunded your credit.  Sounds like it basically worked out.