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Topic: rwap-update

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Subject: rwap-update
Date Posted: 12/15/2010 12:16 PM ET
Member Since: 2/26/2009
Posts: 36,121
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Well, I received a rwap today for wrong book sent.  I sent the book the requester ordered.  Need help in writing pm asking why it was marked as wrong book.  Thanks.



Last Edited on: 12/16/10 12:02 PM ET - Total times edited: 1
Date Posted: 12/15/2010 12:25 PM ET
Member Since: 7/31/2007
Posts: 2,693
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Dear _____________ (requestor name),  Thank you for marking the book received so promptly but, I'm concerned about it being marked "wrong book."  According to my records I sent the book that matched the listing (Title, Author, ISBN, & binding).  Would you mind sending follow-up as to why you marked it as such.  Thanks   ___________  (your name)

Date Posted: 12/15/2010 12:28 PM ET
Member Since: 2/26/2009
Posts: 36,121
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Great.  Thanks Christie, I knew I could count on someone to help.

Date Posted: 12/15/2010 1:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I had that happen to me and PM'd with basically what Christy said.  They had thought they were ordering an audiobook when they were ordering a hardcover. 

Date Posted: 12/15/2010 2:33 PM ET
Member Since: 4/23/2007
Posts: 9,520
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Please let us know what the perceived problem is...

Date Posted: 12/16/2010 1:04 AM ET
Member Since: 2/26/2009
Posts: 36,121
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pm was sent- read- no reply yet

Date Posted: 12/16/2010 12:02 PM ET
Member Since: 2/26/2009
Posts: 36,121
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The requestor made a mistake and marked it "wrong book" in error, apologized and marked resolved.   yes

Date Posted: 12/16/2010 12:05 PM ET
Member Since: 7/12/2010
Posts: 4,177
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yessmiley

Date Posted: 12/16/2010 12:37 PM ET
Member Since: 2/26/2009
Posts: 36,121
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love happy endings  smiley