SPC Simplified for Services Author:Davida M. Amsden, Robert; Butler,Howard E.; Amsden,Davida Amsden, Howard E. Butler, Robert T. Amsden Service organizations can increase their competitive advantage through the application of statistical process control (SPC) techniques. Using the same hands-on approach as their SPC Simplified, the authors have developed a prime source for service personnel. SPC Simplified for Services thoroughly illustrates the application of the tools and tec... more »hniques of statistical process control. Each module contains practice problems with the solutions provided at the end of the book. With SPC Simplified for Services, you will learn: Problem-solving tools, such as flow charts and brainstorming.