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SPC Simplified for Services
SPC Simplified for Services
Author: Davida M. Amsden, Robert; Butler,Howard E.; Amsden,Davida Amsden, Howard E. Butler, Robert T. Amsden
Service organizations can increase their competitive advantage through the application of statistical process control (SPC) techniques. Using the same hands-on approach as their SPC Simplified, the authors have developed a prime source for service personnel. SPC Simplified for Services thoroughly illustrates the application of the tools and tec...  more »
ISBN-13: 9780527916398
ISBN-10: 0527916390
Publication Date: 2/1991
Pages: 317
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Publisher: Quality Resources.
Book Type: Paperback
Members Wishing: 0
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