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Topic: The Same Problem cont.

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Subject: The Same Problem cont.
Date Posted: 9/10/2007 9:24 PM ET
Member Since: 7/29/2007
Posts: 161
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OK, I wrote about this earlier but it still is not resolved and I am tired of waiting. Also, the Help documents do not address this particular issue. I ordered 3 books from the same sender (seriously considering NEVER doing this again!). She sent me 1 book meant for another member and sent my 3 books to the other person. She said she would pay for the postage to correct this, but she has not done so. If I mark that the wrong book was sent, I would have to do it for all 3 books, right? But I only got one book.  So how can the same wrong book be sent for 3 books? Also, she would lose one credit, but I would lose three credits (the 3 that I spent). If R&R don't get involved, what to do?

Date Posted: 9/10/2007 9:43 PM ET
Member Since: 1/14/2007
Posts: 16,765
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Do not mark the book received if the sender does not correct the problem .  You will get your 3 credits returned to you after the 26th day when PBS will declare the books lost. 

The Help Center says:

If you have not marked the book received yet, do not do so.  You will continue to get the usual auto-emails from PBS asking if the book has arrived; open and read them, and follow any instructions within.  If the book hasn't arrived by the 26th day after it was marked mailed, then PBS will declare it Lost in the Mail and you will get your credit back.  If the book does arrive after that, you should mark it received from your Transaction Archive.  

 



Last Edited on: 9/10/07 9:44 PM ET - Total times edited: 1
Date Posted: 9/10/2007 9:47 PM ET
Member Since: 8/16/2007
Posts: 15,188
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I would give the other member a little time to straighten the situation out. You have not received your books yet so I would not mark anything received. If you never receive your books they should go lost in the system and your credits returned at that time. Since the system does say that anyone receiving the wrong books do not have to return them or forward them on, the other person may decide they hit the jackpot since they got 3 instead of one and not agree to forward them to you.  Hopefully we have more honest people around PBS. Since we are dealing with media mail which can be slow, let the sender have a week or two to get things fixed.

Another option is to mark ONE book as received with a problem - wrong book. And let the other two go missing if they never show up.  That way you even out the credits. If you do opt to mark one as received, I say don't part with it until you know you are getting something in place of it.

Date Posted: 9/10/2007 9:47 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/19/09 9:35 PM ET - Total times edited: 1
Date Posted: 9/10/2007 11:13 PM ET
Member Since: 8/18/2006
Posts: 84
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Junie - that stuff you copied from the Help Center - does that specifically have to do with receiving a wrong book?  Since I can't find that in the help center.

I personally don't agree with the Philosophy of marking a book received if you don't get the book you ordered.  But i(last I knew) t's a PBS rule - so you need to abide by it. 

I had a situation about a year ago where I received the wrong book.  I PM'd the sender.  The sender didn't care - pretty much told me that I got a book and I should be happy  and please hurry up and mark the book received so she can get her credit.  I didn't want to receive the book until I knew how the situation would be resolved.  Apparently the sender ended up contacting R&R - and within 48 hours of me receiving the wrong book - I got a "nastygram" from R&R telling me that I needed to receive the book ASAP - to receive it as "Received with a Problem - Wrong Book". 

I've archived all the PM's from that swap - I reread them every now and then and I can't believe how nasty the sender was.  And it still bothers me that R&R took her side.  I almost quit the club after that situation.

 

Date Posted: 9/10/2007 11:19 PM ET
Member Since: 12/23/2005
Posts: 1,157
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This is from the help center so do not mark the books received unless you do receive them.

  • If she did,
    • and sent your book to another requestor, she can offer each of you credit or postage to send the books to one another; the sender can provide the addresses in Personal Messages.  When each of you get the correct books, you can mark them received.
    • and she still has the book she was supposed to send you, she can offer to send the correct book to you. You are not obligated to send the extra book back to her, but it is a nice thing to do the sender is a new member.
Date Posted: 9/11/2007 9:33 PM ET
Member Since: 7/28/2005
Posts: 462
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I think part of the confusion lies in the technicality of:

Received a wrong book because the wrong book was sent, and no other members are involved.

Received a wrong book because the wrong books were sent to the wrong members and attempt should be made to re-exchange. As I'm reading it, each way is handled differently - but you may want to ask your Tour Guide what they think. 

Hoping for a quick resolution for you!