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Topic: Same WL book, same time, same person?

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Subject: Same WL book, same time, same person?
Date Posted: 10/11/2011 1:20 PM ET
Member Since: 5/18/2007
Posts: 13,182
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I have an interesting issue going on on my account page right now. I was cruising around and noticed that I had two WL books offered. I flipped over to the account page to find that they're the same book, offered by the same person, exactly at the same time. They're not different versions and I only had it listed once on my WL. It's obviously a glitch but has anyone else ever had this happen? 

I haven't accepted yet -- I was going to accept one and decline the other but I was wondering if that could cause problems? Maybe I should let TPTB know before doing anything? Maybe I'll reload the website to see if one  goes away? 

 

Sianeka - ,
Date Posted: 10/11/2011 1:58 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Susan, you don't want to lose your place in the WL line, so I wouldn't decline anything.  Contact the site administrators to have them fix the problem.  (If you run short on time, accept the requests, and PM the Sender and hopefully the site admins will have gotten back to you by then.)

Contact them by clicking Contact Us at the bottom right side of any page, then click on Send Us Feedback, describe the problem, then click on Submit Feedback button.  You should get automated reply acknowledgement shortly (via email, not PM), and then within a couple of days a Team member should contact you.



Last Edited on: 10/11/11 1:59 PM ET - Total times edited: 2
Date Posted: 10/11/2011 7:15 PM ET
Member Since: 8/26/2006
Posts: 9,321
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You need to accept both offers, then the sender should accept one and cancel the other.

 

This help doc is from the sender's point of view:

 

I got two requests for the same book!

This happens for one of three reasons:

  • You Posted the book twice

    • using different ISBNs
    • or posted one or both copies as a non-ISBN item
    • or posted the same ISBN again after accepting a request for the first one you posted.
    • If you used two different ISBNs (or one ISBN and one non-ISBN listing), you should accept the request for the correct listing. If you posted the same ISBN twice, you should complete the first request and decline/cancel the second if you do not have two copies of the book.
  • Two copies of the book were posted simultaneously when you posted the book.

    • This can be caused by a server hiccup OR by your clicking "Post book" or "Refresh" while the book-posting was in process.

  • The requestor submitted two simultaneous requests

    • This usually happens when the requestor clicks again to request the book when the Request button reads "processing..."


It does not matter if the requestor submitted the request twice, or the book was posted to your bookshelf twice; the next step is the same, to correct the duplicate requests in your account, as follows:

If this happens:

  • You can simply accept one request, and decline the other by clicking
    • When you decline, the extra book will be removed from your bookshelf.
    • Be sure you accept the request for the book that was listed correctly, if you listed it twice.

If the book is on a WIsh List and involved in a pending offer:

  • Wait for the book to be requested. 
  • Accept the first request
  • Decline any extra requests by clicking
  • Doing this will remove the extra copies from your account. 
  • You will have a chance to explain what happened to the requestor when you decline a request.
Date Posted: 10/11/2011 10:24 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I thought I remember seeing where a member asked about a duplicate showing on her wishlist (no offer yet) and TPTB said they would handle it.  In that same situation, I've had success following the directions Patty posted and just canceling one of the duplicates appearing on my wishlist.  It's only happened a couple times, and I've never lost my WL position.

But once a book is actually offered?  I'd be a bit worried about canceling the transaction (call me a scaredy cat) and missing out on a wishlisted book...I'd be tempted to contact PBS admin.  But, the directions are clear on how to do-it-yourself  cheeky

Date Posted: 10/11/2011 10:47 PM ET
Member Since: 5/18/2007
Posts: 13,182
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I chose not to accept both books but rather reversed what the help docs said: I cancelled one and accepted the other. It worked fine. I think if this was a book that had a gazillion people wishing for it I'd be concerned (and have waited for TPTB) but it wasn't that important if it cancelled both.

What a weird phenomenon though. It wasn't listed twice on my WL. Same person, same time stamp. Exact same ISBN. They were just both there waiting for me to accept. Obviously a glitch.

I don't think it's always feasible to accept both books so there must be some way around that. It would be a shame to be penalized for a glitch if a person only had one credit to use. I would also be leary of not getting my extra credit back unless I knew the person.

But, the directions are clear on how to do-it-yourself

Actually what she posted was from the sender's POV. I didn't see anything about what happened to me. You'd think you could reverse it though -- and that's what I did. It seemed to work. But like you said, I'd be leary if this was one of those "must-have-at-all-costs" books. lol

 



Last Edited on: 10/11/11 10:50 PM ET - Total times edited: 1
Date Posted: 10/11/2011 11:55 PM ET
Member Since: 8/26/2006
Posts: 9,321
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When you canceled one of the wish list offers, that wish list offer was passed on to the next wisher in line.  Now the sender has one wish list request from you and one from someone else.  She'll have to choose which one to accept and which one to cancel.  That's why it's better to accept both (or to have the PBS Team take care of it for you) so that your request doesn't end up being the one canceled.

The help doc posted above explains why this happens sometimes.  The sender could have double-clicked or hit "refresh" when posting the book, the requestor could have double clicked when accepting, or there could have been a server hiccup.



Last Edited on: 10/12/11 12:00 AM ET - Total times edited: 2
Date Posted: 10/15/2011 11:06 PM ET
Member Since: 5/18/2007
Posts: 13,182
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When you canceled one of the wish list offers, that wish list offer was passed on to the next wisher in line.  Now the sender has one wish list request from you and one from someone else.  She'll have to choose which one to accept and which one to cancel. 

I should've been a little more clear. The sender and I had been in touch through out most of this and the scenario above didn't happen, for whatever reason. I even have the book already! Glad it all worked out. Thanks for the input!

I will reiterate though  that regardless of what could happen by how we took care of it, it's not always possible for the person to accept TWO books, which requires TWO credits if they don't have TWO credits. For whatever reason, that small fact has been ignored in comments to this. If I had accepted one and not the other due to lack of credits, it would have timed out and the poster still would've had to contend with two WL requests. If I would've have waited for TPTB, I could have lost both the books for not responding if they hadn't gotten back to me.

I advocate communication and working out a course of action with the sender. That works best I've found. 



Last Edited on: 10/15/11 11:15 PM ET - Total times edited: 2
Date Posted: 10/16/2011 12:02 AM ET
Member Since: 8/16/2007
Posts: 15,185
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I advocate communication and working out a course of action with the sender. That works best I've found. 

Communication is always best, but unless the course of action the PBS Team has recommended won't work(accepting both offers and then having the sender cancelling one), I recommend that the requester follow the site's recommended method of handling the problem. Because this is caused by a system glitch, there is no telling what is going on in the background and what would happen if you cancelled one and the other timed out (for example, maybe you might not get your place back in the WL line) or some other concequence that we don't know about due to the glitch. Since the Team has said the best course of action is to accept both transactions and have the sender cancel one, there are probably reasons they've recommended this.

eta: Whenever I have sent in Feedback with this problem when it first started happening, they always got back to me and cancelled the extra transaction promptly.



Last Edited on: 10/16/11 12:05 AM ET - Total times edited: 2
Date Posted: 10/16/2011 12:22 AM ET
Member Since: 5/18/2007
Posts: 13,182
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Melanie, I'm a little confused. When did the "team" say I should accept both of them? Why did they not communicate that to me? I find that odd. I saw a tour guide mention it but that's it. And so frequently 5 TG's will have 5 different "must do" ways of solving something. All of this is hypothetical. I don't want to argue the merits of doing something one way versus another. 

I simply came on here to clear something up (as in we had been in touch so the sender knew what was going on so no chance in her being confused and my losing a book). I'd never had it happen in the 4 plus years I've been here -- in fact I've never really had any glitches or problems so I've been tremendously lucky.

Again, communication between sender and receiver is key.

Thanks. 

Date Posted: 10/16/2011 3:15 AM ET
Member Since: 8/16/2007
Posts: 15,185
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Had you asked the Team, that is what they would have told you to do. That is what they have told me when I faced the same situation, and what they have told us Tour Guides to tell people to do. I understand that you and your sender were able to work something out, I am merely pointing out that your advice to just talk to the sender and decide between the two of you what to do is not what the Team recommends to do.

The glitch was not something unusual to you, it is a glitch that happens enough that they have recommended course of action - the receiver should accept both offers and contact the sender to cancel one of them. So unless the receiver has some reason to not do what the Team recommends, there really isn't a reason for the the sender and receiver to come up with a different plan when the Team already has a recommended one in place.