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Topic: Scanning Confirmation Question

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Subject: Scanning Confirmation Question
Date Posted: 2/24/2008 2:31 PM ET
Member Since: 2/24/2007
Posts: 1,932
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I was told by my PO that delivery confirmation is scanned at an actual PO and not at the actual door intended for delivery. Can a postal employee please confirm?

A PBS member has sent me a book that she used Endicia.com for delivery confirmation, and she got a confirmed delivery notice, although I have yet to get the book. I'm trying to figure out how this can happen, and if in fact, a book is scanned at my door, or at my PO to constitute delivery. Any info appreciated. Thanks.

Date Posted: 2/24/2008 2:42 PM ET
Member Since: 2/6/2006
Posts: 1,186
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The item is supposed to scanned upon delivery, Marci! I have noticed some rural carriers in our 'combined' office that scan the item as they're loading their vehicles--and I questioned one of them about it, because as a city carrier I could get in trouble for this if I'm caught doing it. One of the rurals said they're not supposed to do it, either, but as long as nobody sees it, they'll continue to do it.

 

Date Posted: 2/24/2008 2:44 PM ET
Member Since: 2/24/2007
Posts: 1,932
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Hmmmm. I have not received this package although the sender has received a confirmation that it was delivered. Do you think then that it could have been scanned at the PO or when loading but just didn't make it to my home? I feel badly for the sender, but how can I mark a book received if I haven't in fact recieved it?

Date Posted: 2/24/2008 2:55 PM ET
Member Since: 2/6/2006
Posts: 1,186
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Unfortunately, the scan indicates only that it was delivered, but doesn't tell you where! I would call your local PO and ask to speak to a delivery supervisor to ask about the book. The supervisor can ask the carrier about it and the carrier may remember it--or not.

I'm sorry I can't help you out any more than that, Marci. Sometimes this delivery confirmation service leaves a lot to be desired.

Date Posted: 2/24/2008 2:57 PM ET
Member Since: 2/6/2006
Posts: 1,186
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And here's what the Help Center says about receiving a PBS email about receiving a book, but you didn't:

If you have received an email from PBS telling you that USPS has recorded a book you requested as having been delivered to your address, but you did NOT get the book, this means that USPS has scanned a book sent to you with PBS Delivery Confirmation as "delivered".

If you have not received the book, the possibilities are:

  • The book has been misdelivered

  • The book has arrived at the PO, but hasn't been delivered to your address yet.

What should you do if this happens?

  • You should discuss this with your mail carrier, and your local PO. Perhaps the book was delivered to a neighbor. It could also be sitting in your Post office, waiting to be collected by you.
Date Posted: 2/24/2008 6:10 PM ET
Member Since: 2/24/2007
Posts: 1,932
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Thanks. I will do this. I appreciate the advice.

I simply did not get the book regardless of what any scan says.



Last Edited on: 2/24/08 6:21 PM ET - Total times edited: 1
Date Posted: 2/24/2008 6:13 PM ET
Member Since: 2/24/2007
Posts: 1,932
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PS: the sender did not use PBS DC so I never received any email saying it was delivered, or otherwise. She used a third party confirmation service. It's totally out of my hands.

Another reason why people should just use PBS DC.