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Topic: I Might Have Screwed Up

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Subject: I Might Have Screwed Up
Date Posted: 8/16/2014 4:45 PM ET
Member Since: 2/10/2006
Posts: 22
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I Posted a book that is a wish list item, thinking I would have 6 or 7 days to mail the book. The earliest I can mail the book is Friday, August 22. I posted the book, it was immediately requested, and when I went to say that I can mail the book, the latest option to mail the book is Thursday, August 21. So I had to hit the "I cannot mail this book" button. I have absolutely no way to mail the book by Thursday. Now I'm freaked out that I ruined someone's wish list and have a black mark against me on PBS. Should I repost this book tomorrow? What should I do? Thanks for your help!



Last Edited on: 8/16/14 10:59 PM ET - Total times edited: 1
Date Posted: 8/16/2014 6:10 PM ET
Member Since: 7/19/2008
Posts: 15,448
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This happens.  Repost the book when you are close to be able to send it.  PBS counts how often we do this, but one time will not be a problem.  If you do it repeatedly, they will notice you.

I try to include an apology if I have to cancel an order.

PBS has a list of Swapping Deadlines in the Help Center:

A sender has 5 days* to respond to a request.

After accepting a request by clicking "I can mail in the next 2 days", a sender has 5 days to mark the book mailed. The deadline is at the end of the fifth day.

After accepting a request by clicking "I can mail later" and choosing an alternate mailing date, a sender has 2 days beyond the alternate mailing date to mark the book mailed. The deadline is at the end of the second day.

A requestor has 48 hours to respond to an offer of a book from her Wish List.

A book has 26 days from the "mailed" date to get to its destination within the contiguous US before it is declared "lost in the mail" at PBS.
A book sent from or to outside the contiguous US (AK, HI, GU, VI, PR, APO/FPO/DPO, etc)  has 35 days from the "mailed' date to get to its destination.

 

Date Posted: 8/16/2014 6:32 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I often wait until the last day to accept a book to mail and then choose the farthest date out. There is literally zero urgency in terms of clicking "I can mail this book" immediately.

I've seen people on this board get very huffy about people who do so, but that's awfully silly as the system gives people the option of waiting in order to ensure people have enough flexibility to mail books. I mean, that's great if one has the time to deal with book mailing every day, but not everyone does. 



Last Edited on: 8/16/14 6:34 PM ET - Total times edited: 1
Date Posted: 8/16/2014 8:39 PM ET
Member Since: 5/7/2009
Posts: 793
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You could also have chosen the 21st, PMed the requester and told her you'd be a day late in mailing. If she agreed you could mark it mailed on the 21st and send out on the 22nd.  If she didn't agree then you could have marked it unable to mail and canceled the order.  I have had that happen to me a couple of times and I had no problem with the sender being a little late.  After all I was probably waiting quite a while to have it come up on the wish list.  So what is one more day.



Last Edited on: 8/16/14 8:45 PM ET - Total times edited: 1
Lori M. (ripley) - ,
Date Posted: 8/17/2014 12:45 AM ET
Member Since: 12/19/2005
Posts: 1,570
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I often wait until the last day to accept a book to mail and then choose the farthest date out.

I always do this. I do think that people get huffy about it; I think that I have had some requests canceled because the requestor didn't want to wait. What's the saying about "biting off your nose to spite your face"? They are the one that wanted the book and won't receive it because they didn't want to wait a few more days.

Date Posted: 8/17/2014 2:40 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I am not being "huffy" here, but I don't understand the logic of always waiting until the last day to accept a request. I do, however, understand and often select the furthest out date for mailing. This allows the flexibility to mail anytime within the 5-day window, and most of the time I actually mail "early" before the deadline. But It seems to me that always waiting until the last day to accept a request unnecessarily delays requests for 5-days during which time nothing happens. I certainly understand waiting to accept a request in situations when you know that you will need additional time to mail the book(s), but in my view that should be the exception, not the rule.

On the other hand, I would never cancel a request I've made simply because the sender did not accept it right away and would never get huffy with someone who sat on the request until the last day. I will patiently wait either until the member responds or the request is cancelled by the system. The 5-day rules for accepting requests and for mailing books is reasonable and I have no problem with this, but I don't understand intentionally ignoring requests until the last day. What is the point in doing this as a standard practice?



Last Edited on: 8/17/14 2:45 AM ET - Total times edited: 1
Lori M. (ripley) - ,
Date Posted: 8/17/2014 11:42 AM ET
Member Since: 12/19/2005
Posts: 1,570
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I currently do this as a standard practice just because I really need the extra time. I have an incredibly hectic life right now but I love participating on PBS and I love sending books out to those that are looking for them. I have ben listing a lot lately, as I am preparing to move across the country, and I have been having between 8-10 books a week requested from me. On top of sorting my stuff and packing, as well as working and just keeping up with daily stuff, I just really need the time. I did not always do this as standard practice but, for now at least, that's the way I approach it.

Date Posted: 8/17/2014 12:41 PM ET
Member Since: 2/14/2007
Posts: 10
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I almost always wait to accept a request until almost the last day so that there's a higher chance of another book being requested from me in that time frame. I have three small kids at home and am really trying to minimize trips to the post office (but not enough to pay extra for printable postage). About half the time I will get a second order (or more), although I think that was more common when my bookshelf was >200 books. I also wait to post a wish listed book until I've had another request for a regular book from my bookshelf for the same reason.

Date Posted: 8/17/2014 1:40 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Email notifications are sent out when there's a request.  There are members who don't get the emails and don't log into the the site every day.  On all 3 sites we get the same 5 days to accept a request.  The people in charge realized that people have different needs and schedules.  That's why they allow several days to accept a request.  I have only ordered 1 book here but have received many wl DVDs on the sister site.  Sometimes I wait anxiously for the full 5 days for them to accept.  I'm anxious because I'm afraid they will not accept, not because I'm in a hurry.  Some members don't know how to check if something is wl before they post.  Then they have an immediate request they did not expect.  Then there's the postage/mailing process.  I mail from my mailbox but many have to plan a trip the Post Office.  

It's good that we have a flexible amount of time to accept and mail.  I have had members order from me on Christmas Day!  Our items are available 365 days a year unless we use the vacation hold or other hold. 

Date Posted: 8/17/2014 3:39 PM ET
Member Since: 2/13/2007
Posts: 2,272
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I too will choose the last date to mail and might not accept the request right away. I try to just go to the post office once a week and I might have a wish list book posted that is rolling thru inactive members. It is not unusual to go thru 3 or 4 people before the book is accepted -- at 2 days each to accept, that adds another 6-8 days that the book is sitting waiting to be accepted. People do get huffy sometimes but they don't realize that I have been waiting a week or more for the book to be accepted and in the meantime, I've made my weekly run to the PO and while it is not their fault, they are going to have to wait until I go again, and that might be 6-7 days away.

Date Posted: 8/17/2014 5:07 PM ET
Member Since: 8/30/2008
Posts: 2,207
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I can only get to the post office on Saturdays. I work f.t. and the post office hours are during my work day and that doesn't allow much leeway so I have to juggle when days posting WL books, for example, and accepting requests so everything falls into that Saturday schedule. I'm happy to see that I'm not alone. Sometimes I think it isn't fair to the requester but overall the system really works well and so far I haven't received any snarky messages - members here are great.


 

Date Posted: 8/17/2014 9:41 PM ET
Member Since: 8/14/2011
Posts: 179
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To the OP, since you cancelled the order, the person requesting the book will retain his/her place "in line" so to speak.  So, when you re-list the book s/he will be offered it again.  

 

I too, wait until the last day in order to give myself a wide berth of time.  If I'm able to send it sooner, great.  If not, NBD.  Anyone wishing to receive a book immediately is more than welcome to use the PBS link to purchase a book via Amazon. 

Date Posted: 8/17/2014 10:58 PM ET
Member Since: 8/20/2007
Posts: 1,020
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Thanks for the replies regarding the logic or reasons for waiting until the last day to accept a request.  They have helped me better understand others' situations and views on the matter. For example, I had not thought of delaying acceptance of a request in case another member might order a book within a few days and that this can enable one to package several books at the same time and minimize trips to the post office. That seems like a good plan for active members who mail a lot of books!



Last Edited on: 8/17/14 11:08 PM ET - Total times edited: 1
Date Posted: 8/18/2014 6:40 AM ET
Member Since: 11/28/2010
Posts: 754
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I never understand why people get mad when someone takes the full allotted time to mail a book that PBS allows.  Requestors should just expect that it will take the full amt of time to get the book in the mail, because it very may be that way, and there's nothing wrong with it according to PBS guidelines.  *IF it happens in a shorter amt of time than that, be pleasantly surprised.   That's about the extent of it.

 It doesn't matter if the sender has a good reason to take the maiximum time, a bad reason or NO reason.  PBS allows it.   Every single order you place could be that way, and you just have to plan on it and expect that you will not get the book in 2 days like amazon prime.  If this is a book that you want faster, then don't order it from PBS.  It's that simple. 

It's really nothing personal.  Senders are allowed to take the max and it doesn't matter what their reasons are for doing so.   Senders don't need to defend themselves for their reasons.  It doesn't matter what the reasons are. 

I have to laugh when I see threads of people claiming or acting like senders are doing something wrong when they take the full amt of time.  If it wasn't OK then PBS would change the rules. 

I think the real problem is unrealistic expectations of requestors, if they think that people must accept the request the second it goes through and mail immediately, LOL. 



Last Edited on: 8/18/14 6:45 AM ET - Total times edited: 4
Date Posted: 8/18/2014 10:00 AM ET
Member Since: 3/25/2014
Posts: 2,793
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thekoose, you well stated what I wanted to say.  

In essence:  Senders are allowed to take the max and it doesn't matter what their reasons are for doing so.   Senders don't need to defend themselves for their reasons.  It doesn't matter what the reasons are. 

 

Taking the max time does not mean you're a bad swapper. 

 

Date Posted: 8/18/2014 1:59 PM ET
Member Since: 8/14/2011
Posts: 179
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Exactly.  No one need justify why they follow the rules.  

Date Posted: 8/18/2014 2:25 PM ET
Member Since: 6/2/2014
Posts: 9,412
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I know I'm pretty new here but I haven't seen the "huffy" attitude in regard to sending books. Sometimes I read (or I think I do) a slight huffiness if people say that the receiver hasn't marked received. Then it's be patient, they're busy, it's summer, etc. and it comes across as a bit "huffy" but I've never seen it for the sender using the 5 days.

 

Date Posted: 8/18/2014 3:41 PM ET
Member Since: 7/19/2008
Posts: 15,448
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I've heard of members who get impatient, cancel the order, and reorder the book.  Not aware that the order is bouncing back to the same member. Better to wait until the member responds or times out with the order rolling over.  

Timing out has the additional benefit that the cancelled order is added to the count for accounts to be reviewed as inactive.  

When I was new, I was so impatient, watching every step of the order.  Watching the mailbox.  Now I'm so laid back, willing to have everyone take the maximum amount of time.  

Date Posted: 8/18/2014 3:59 PM ET
Member Since: 6/2/2014
Posts: 9,412
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Im sorry if i gave the impression of being impatient. I am new but not impatient. I'm sorry I offended you, it wasn't my intention and only posted what I have seen. I assure you, I will be more careful in how I post in the future and I enjoy being a member immensely. I promise, I won't be new forever:-)
Date Posted: 8/18/2014 5:23 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Michele you're not impatient.

Your observations are correct!  Sometimes you read a post and might think, huffy, helpful, not helpful etc.

I see these things all the time.  After a while you get to know who is huffy or helpful.  

No need to apologize about your post.

The huffy people rarely apologize! 

 

 

Date Posted: 8/19/2014 2:13 AM ET
Member Since: 8/20/2007
Posts: 1,020
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I don't get upset or angry when someone takes the maximum amount of time to accept a request or mail and never expect to receive books quickly. I am happy when they arrive, regardless of how long it takes. In my earlier post I was simply curious about always waiting for the last day to accept a request as a matter of standard practice. For example, I know I have 5 days in which to mail an order after it is accepted so I look at the calendar and accept the request at a time in which the 5-day mailing window works best for me. Sometimes this is within a day or two of the request and other times it is several days or more further out. I like the flexibility of choosing the mailing window. What I was trying to get at was that always choosing the last day to accept requests allows as little flexibility in choosing the mailing date as  always accepting  requests on the first day.

I agree that everyone has their own reasons and ways for handling requests and mailing books. As long as senders are within the rules, all is good, with no need to explain or justify their actions.

Date Posted: 8/19/2014 3:06 AM ET
Member Since: 8/20/2007
Posts: 1,020
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As long as senders are able to mail an order within the time limits stated in the rules, it makes no difference on which day a request is accepted. It really doesn't matter, and all is good.

However, if a sender is not able to mail an order, it is best to cancel the request as soon as this is known without waiting for the last day.