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Topic: Can I see reqestor's condition after I've sent a book out?

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Subject: Can I see reqestor's condition after I've sent a book out?
Date Posted: 3/6/2008 12:02 PM ET
Member Since: 12/27/2005
Posts: 549
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I usually am pretty cautious about sending books out when they have requestor's conditions on them, but I sent out 3 books to gal plus 13 freebies because I was offering a 4 for 1 and she's complaining about 2 of the books I posted.  I'd like to go back and see what her requestor's conditions were to see if I was not careful enough or what the deal is.  Thanks for your help!

Date Posted: 3/6/2008 12:18 PM ET
Member Since: 6/29/2005
Posts: 64
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Yes you can.  Go to your transaction archive and look for one of the books in question.  On the right hand side there is the Request Details button.  Click on that - if there were RC they would be in a box at the top. 

jackie

Date Posted: 3/6/2008 12:54 PM ET
Member Since: 5/10/2007
Posts: 5,526
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she received 13 freebies and is complaining about 2?! 

Date Posted: 3/6/2008 3:41 PM ET
Member Since: 4/20/2006
Posts: 5,646
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No kidding Leslie.  Talk about looking a gift horse in the mouth.  I would tell her I'm sorry if she's unhappy, and if she wants her credits back, that you will send her a credit plus a return ship credit as soon as you get the book back she's not happy with and the freebies that go with it.  For crying out loud!

Date Posted: 3/6/2008 4:16 PM ET
Member Since: 8/23/2007
Posts: 26,510
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What is the complaint that she's making about the 2 books?  Is she saying they are unpostable or that they didn't meet her conditions? 

Subject: Seeing requestor conditions
Date Posted: 3/6/2008 7:58 PM ET
Member Since: 11/18/2005
Posts: 5,415
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I guess I hadn't realized you could see if there were conditions      from the archives.  Learn something new every day! How could you miss the hot pink pop up screen?

Date Posted: 3/7/2008 12:07 AM ET
Member Since: 12/27/2005
Posts: 549
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I KNOW!!!  I was a bit disgusted as well that she was knit picking them like that.  One had a price sticker and a crease in the cover the other I guess was my fault I sent a softcover children's chapter book rather than a hardcover.  I guess I didn't check the description when i posted the ISBN #.  Thanks for the help!

Date Posted: 3/7/2008 1:27 AM ET
Member Since: 8/23/2007
Posts: 26,510
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A price sticker and a crease in the cover doesn't make a book unpostable.  The softcover/hardcover issue was your bad. But still she got all those books for free.  I would have just politely pointed out the issue w/the book that was posted wrong but I wouldn't have asked for a credit back or anything. 

Subject: Please be careful before jumping to conclusions, folks!
Date Posted: 3/8/2008 3:19 PM ET
Member Since: 4/16/2006
Posts: 520
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  •  

    When a wrong book is posted, or when a book violates the requestor's conditions, does it really matter how many are received, if none of them are suitable for this person's use?

    Here is the PBS Help Center guidelines. PBS works for all of us, because it protects all of us from receiving substandard or incorrect books.

    Wrong Book

    • This means the book did not match the listed item in one or more of the four necessary aspects--ISBN, Author, Title, Booktype (ie, paperback, hardcover, audio) OR that the book was an inappropriate item (such as an ARC) and should not have been Posted for swapping at PBS
  • Damaged by Sender

    • This means the book arrived in poor condition, not attributable to USPS damage en route
    • This includes books packaged using tape applied to the book if the book is damaged and rendered unrepostable by opening the package.
  • Damaged by USPS

    • This means the book was damaged en route, either through bad luck or due to inadeqate Wrapping technique
  • Requestor Conditions Violation

    • This means the book did not meet the conditions specified in the requestor's Requestor Conditions that appeared on the request at the time it was accepted.
  • AlamoLiz

     



  • Last Edited on: 3/8/08 3:19 PM ET - Total times edited: 1
    Date Posted: 3/8/2008 7:36 PM ET
    Member Since: 8/18/2005
    Posts: 7,977
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    Last Edited on: 3/2/10 6:21 PM ET - Total times edited: 1