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Topic: Sender Account Marked

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Subject: Sender Account Marked
Date Posted: 3/10/2009 3:58 PM ET
Member Since: 2/5/2009
Posts: 53
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I received an unpostable book and eventually after numerous emails to the sender our transaction was marked as unresolved and this note was on the transaction "Sender Account Marked"  What does this mean?  I am assuming they have a "strike" against them?  How many strikes is a person allowed before action is taken?  What kind of action is taken?  Are they put on probation or suspended or booted off?   Sorry I have so many questions but this was quite disappointing for me as the book was going to be a gift.  I understand that my credit is lost and I am SOL.  Such is life but  I hope that if they continue to send out mildewy books they will be held accountable.  I could find nothing in the help system about this.  

 

Thanks

Amy
Date Posted: 3/10/2009 4:31 PM ET
Member Since: 3/11/2008
Posts: 1,716
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You are correct in that the sender does have a "strike" or "mark" on their account because of the problem swap, especially since the problem was not resolved.

I am not sure how many of these marks it takes before PBS to take any type of action against the member, but I would imagine that it doesn't take too much for TPTB to intervene. If you're really concerned, use the "Contact Us" link at the bottom of every page and submit your question.

Also, please don't be disheartened by this one swap. Many members have gone through hundreds of transactions and only had a handful of problem swaps. My belief is that most members abide by the rules, but that there is always going to be times when you meet those who don't.

Welcome to PBS and I hope you have many more successful swaps with other members!

Date Posted: 3/10/2009 4:45 PM ET
Member Since: 2/5/2009
Posts: 53
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Thanks for the response Amy,

I was really bummed by this.  I have requested two other books that I received problem free and have a few more on their way to me.  But to tell the truth if that had been my first I probably would not have stuck with it.   I have boxes of books though that are just collecting dust and I am quite excited by the fact I may be able to find homes for some of them and in exchange get books I want.

Amy
Date Posted: 3/10/2009 4:52 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Caroline,

Don't get discouraged! There are many of us here, who are active members, that follow the rules. I'm sure you'll find that as the time goes by, your good swaps will sharply outweigh the bad swaps.

Hang in there! I'm certain that you will come to love PBS as much as we all do.

 

Date Posted: 3/10/2009 4:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Stick with it.  My very first book received was the completely wrong book.  Luckily the sender took care of it but still-I had a moment of why did I commit myself to this and send out those books?

Date Posted: 3/10/2009 5:10 PM ET
Member Since: 8/10/2005
Posts: 4,597
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DEFINITELY stick with it! I have received over 1200 books over 3 1/2 years, and I can count the number of problem books I have gotten on one hand. Most swaps work just fine without a hitch--it can be a bit daunting when you get a bad one right away, but really they aren't all that often.

Cheryl

Date Posted: 3/10/2009 10:48 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I have no idea of how many strikes a member can get before they are booted off the island.  I would imaagine it might depend on how new the person is - what kind of problem(s) there is and whether it continues to be the same problem(s) or not.  We aren't privileged with that information.  I do know there are suspensions (or time outs) for some infractions and the members can be re-instated after a time.  Don't know if this applies at all to problem swaps.  One of the great mysteries of the universe!

Ruth