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Topic: Sender asking two credits for hardcover - RESOLVED

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Subject: Sender asking two credits for hardcover - RESOLVED
Date Posted: 1/28/2011 7:10 PM ET
Member Since: 1/2/2011
Posts: 212
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I guess I'm just having a run of bad luck lately.

I had a wishlist book granted today, but when I went online to claim it I also had a PM from the sender. They say the book is missing the dust jacket (not a problem for me) but they also want an extra credit for the book because it is a hardcover and will cost more to mail.

I was going to write a PM back telling them I wasn't interested in the book for that cost. I thought it was against PBS rules to ask two credits for one book, unless it was an audiobook.

My question - will I loose my place in the FIFO line for declining this book? It has 40 wishers so it may be a while before I work my way to first place again.

Thanks in advance for any advice.



Last Edited on: 1/31/11 6:18 PM ET - Total times edited: 1
Date Posted: 1/28/2011 7:15 PM ET
Member Since: 8/25/2009
Posts: 695
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Don't decline it.

Date Posted: 1/28/2011 7:16 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Do not decline the book Stephanie, you will loose your place in FIFO.  

The sender is incorrect, she cannot ask for additional credits. . . PBS is firm on the 1 book = 1 credit rule.  You might wish to return the pm and inform the poster that her request is in violation of PBS membership rules.  A bogus reason anyway, the Media Mail difference for a hardcover is only a few cents. 

This could be a new member that hasn't taken the time to become familiar with PBS rules.  But if she's not willing to swap her book for the required one credit, let her be the one to cancel the transaction so you keep your place in line.

ETA - Welcome to PBS Stephanie!!



Last Edited on: 1/28/11 7:18 PM ET - Total times edited: 3
Date Posted: 1/28/2011 7:18 PM ET
Member Since: 9/27/2008
Posts: 370
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It's totally against the rules to ask for more than one credit for a hardcover.  Tell her to decline if she can't follow the rules.

Date Posted: 1/28/2011 7:20 PM ET
Member Since: 12/28/2006
Posts: 14,171
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From the PBS Rules:

Can I offer/ask more credits (more than PBS 'price') for a book?

No.

  • A bound book "costs" 1 credit at PBS (no exceptions)

  • An audiobook "costs" 2 credits at PBS 

    • some "children's-length" audiocassette items cost 1 credit each

Offering to "pay" (or asking a requestor to "pay"--see below) more than "PBS price" for a book is not permitted.

Date Posted: 1/28/2011 7:37 PM ET
Member Since: 6/29/2007
Posts: 17,082
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Stephanie,

Please send in feedback to the team using the Contact Us link at the bottom of the page so that they can have a talk with her ASAP.

Date Posted: 1/28/2011 7:44 PM ET
Member Since: 8/16/2007
Posts: 15,186
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I would politely reply that asking for 2 credits for a hardcover is not permitted on this site and that (s)he needs to click on the cannot send button once you've accepted the offer if (s)he is not willing to send it for the 1 credit they will get for it.

Since they cannot remove the book while it is in a wish list hold, you will need to accept the offer. 

With a member that seems to have clearly not read any of the site rules or Help Center docs, I'd probably add something like "You can find the site's policy on this in the Help Center along with all the other guidelines for swapping like book condition requirements." Just to make them aware that there is a Help Center and that there are condition requirements.

Date Posted: 1/28/2011 7:48 PM ET
Member Since: 4/25/2007
Posts: 11,456
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Claim the book and then PM the sender back that she can't ask for more credits and if she's not willing to send it for 1 credit then she needs to cancel the transaction on her end.

I'd copy the help center quote already posted in the PM.  Plus send in Feedback to the PBS team about this.  They can let her know she's not allowed to ask for more than 1 credit per book.

Date Posted: 1/28/2011 8:06 PM ET
Member Since: 1/2/2011
Posts: 212
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Thanks for all the replies!

The sender is not a new member - I checked their profile from their PM and they have been a member since 2008.

Just to make sure I'm clear on this:

(1) They can't cancel the offer on their end until I've accepted the book, so I need to

(2) PM them and ask them to cancel after I've accepted the book, then I need to

(3) accept the book?

What happens to their offer after they cancel it for me, does it just go to the next person in the WL queue?

Date Posted: 1/28/2011 8:10 PM ET
Member Since: 8/16/2007
Posts: 15,186
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That sounds correct Stephanie. When they cancel, the book will be removed from the system. They may try to post it again and the book would be reoffered to you, but you'd just send them the same message.

Since they are a long term member I'd probably use the Contact Us link and let the Team know what they are doing, they should know the rules better by now.

Date Posted: 1/28/2011 8:33 PM ET
Member Since: 9/27/2008
Posts: 370
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If it were me, I would just accept that book and send a message that says, "Sorry, but PBS rules state that a hardback is one credit.  I have accepted the book and once it arrives, I will promptly mark it received so that you can get your credit." 

I wouldn't say anything to her about declining.  Let her decide that on her own. 

Date Posted: 1/28/2011 8:54 PM ET
Member Since: 1/2/2011
Posts: 212
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Well, they decided to cancel it. It was a nice civil exchange though, they said they didn't know it was against the rules. So, nobody's feelings were hurt, I got my credit back, and I get to keep my place in line. Problem resolved!

Thanks everybody for your helpful advice.

Date Posted: 1/28/2011 8:56 PM ET
Member Since: 12/28/2006
Posts: 14,171
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We like happy endings heart

Laura M. (LMM) - ,
Date Posted: 1/28/2011 10:05 PM ET
Member Since: 12/12/2005
Posts: 524
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I hope you still alerted TPTB....they need to know this request was made.

Date Posted: 1/28/2011 10:21 PM ET
Member Since: 12/10/2009
Posts: 2,468
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I wonder how many new members have sent in the extra credit , because they did not know not to.

Date Posted: 1/28/2011 10:36 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I was thinking the same thing as Fara.  A member since 2008 should know that it's not allowed to ask 2 credits for a book because it's heavier. I wonder how many new members she has succeeded in scamming with this. 

I would report it.  If it's the 1st time she's done it then she'll just get a warning. If she's making a habit of it then this will help get her off PBS. 

Date Posted: 1/28/2011 10:48 PM ET
Member Since: 4/25/2007
Posts: 11,456
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I'm fairly sure the PBS team can look at her PMs and see if this is a regular thing for her to do.  That's why I'd alert them about this.  If she truly did not know she couldn't do this and this was the first time she'd asked for a second credit for a book, then her PM record will show that.  On the other hand, if it's a regular thing, then the Team will take care of it.

Date Posted: 1/28/2011 10:49 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Me three (or was it four).  A one time mistake won't be a big deal, but a pattern of scam should be stopped.

Date Posted: 1/28/2011 11:49 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 3:52 PM ET - Total times edited: 1
Date Posted: 1/29/2011 2:58 AM ET
Member Since: 1/27/2006
Posts: 479
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I agree that the member would have known about the 1 credit per book rule considering the legnth of the member's membership IF (s)he reads the forums.  Since the majority of people do not read the forums the situation could be that the member never had a hareback book to send before.  In that case it is very likely that (s)he was unknowningly breaking the rules. 

Date Posted: 1/29/2011 10:32 AM ET
Member Since: 4/25/2007
Posts: 11,456
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Even members that don't read the forums can easily read the Help center.  EVERY PBS member can and should browse the help center when they first sign up and learn the basics of how the site works.

Not reading or posting on the fourms is not an excuse for not knowing the rules.

Date Posted: 1/29/2011 2:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Not reading the forums is no excuse for not knowing official rules. It's right there in the help docs. 

Now not reading the forums could be an excuse for say not knowing that people sometimes ask for deals. (although I think that's in the help docs as well).  But the 1 book/1credit thing is a basic rule everyone should know.

Date Posted: 1/29/2011 3:31 PM ET
Member Since: 4/24/2008
Posts: 310
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Most of my paperbacks are under a pound.  I"m mailing out a hardback soon that is 1 1/2 pounds.  It's really not that much more to mail out a hardback.  Was this an extra large book like a coffee table book?

Date Posted: 1/29/2011 6:05 PM ET
Member Since: 8/16/2007
Posts: 15,186
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I agree that the member would have known about the 1 credit per book rule considering the length of the member's membership IF (s)he reads the forums.  Since the majority of people do not read the forums the situation could be that the member never had a hard back book to send before.  In that case it is very likely that (s)he was unknowingly breaking the rules. 

Its not really a rule a person can not know since the site by default assigns the credit value and doesn't let you change it. She has to circumvent the system ordering process to try to get the 2 credits. Even the slowest person should understand that if the site doesn't let you change what you are asking for a book, then you can't ask for more. She knew enough of the site to know how to get around the rule, she probably knew about the rule unless she was a member for a long time, but had not swapped books until now. But even then, when she couldn't set the price she should have know enough to ask first.

Date Posted: 1/29/2011 6:36 PM ET
Member Since: 1/2/2011
Posts: 212
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I did send feedback to PBS using the "contact us" link, right after I asked them to cancel the transaction. The sender was so apologetic afterwards that I felt bad about doing it, but I hope that the PBS Team would look at the sender's past transactions and know if they made a habit of asking for extra credits. I wouldn't want someone to get in trouble for a single lapse.

The book was offered to me again last night by a different sender, so I guess the original sender didn't just post it straight back to the system. This seems to indicate that they really didn't want to spend the money to mail it.

I did think it was odd that the reason they stated for asking an extra credit was the shipping cost. I've sent off lots of heavy paperbacks and hardcovers, and I think they were maybe $0.33 more than the lighter paperbacks. This book shouldn't have been especially heavy, it was just a normal hardcover book.

Maybe they just don't know that hardcovers aren't that much more expensive to mail?

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