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Topic: Sender Claims Book Posted Differently Than Trans Archive Shows

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Subject: Sender Claims Book Posted Differently Than Trans Archive Shows
Date Posted: 10/3/2010 9:03 PM ET
Member Since: 3/13/2006
Posts: 11
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A book on my wishlist came up recently and I immediately accepted the offer. When the book arrived it turned out to be the paperback version instead of the hardcover that was requested. I have PMed the sender asking for credit and offering to return the book so she can post it again; however, she wrote back insisting the book was posted as the softcover version with completely different ISBNs than are showing in my transaction archive.

This normally wouldn't be an issue worth fussing over but I already have the softcover version. Is it somehow possible that the sender sees the book in her transaction archive as the softcover version with different ISBN numbers than I see in my transaction archive, where it clearly shows hardcover with the hardcover-only ISBNs? I don't know how to proceed from here if she keeps saying it shows differently in her account. -- Benny

Date Posted: 10/3/2010 9:09 PM ET
Member Since: 4/25/2007
Posts: 11,439
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Sender should contact the PBS team then if the ISBN in their transaction archive is completely different than the one in yours.  That would be a completely new glitch that they should be made aware of.

Me, I would doubt that that is true.  Maybe they meant to post it under the correct ISBN but picked the wrong ISBN by mistake.  I could see that easily happening.

Could you take a screen shot of your transaction archive and send it to her?  Or ask her to do a screen shot of hers?

Date Posted: 10/3/2010 9:16 PM ET
Member Since: 8/26/2006
Posts: 9,321
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Sometimes a member will post the book by the ISBN, and then when the screen comes up that says, "Here is the book you are posting... or did you mean to post one of THESE", in a moment of distraction will click on another edition of the book.  Ask her to go to the bottom right corner of any screen, and under "company" she can click on "contact us."  She can then use the  Feedback option to ask them to trace how the book was posted.  They can look at everything that was done.

Cathy A. (Cathy) - ,
Date Posted: 10/3/2010 11:35 PM ET
Member Since: 12/27/2005
Posts: 4,117
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It's not possible that she sees something different in her Transaction Archive than you see or that she saw something different on her My Account screen. There's a database running PBS and it has one record for the transaction. That exact same record is being shown to both of you.

Most likely what Patty said is what happened, she started by posting the paperback, then she realized that the cover image didn't match, so she clicked on the book that did match and it was a hardcover.

Date Posted: 10/4/2010 8:06 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I was going to say the same thing as Patty. I wish they would remove that because I think  it just confuses people.  It confused me when I first joined and I posted a couple of wrong versions. Luckily they weren't WL and I fixed it before they were requested. 

Date Posted: 10/4/2010 4:54 PM ET
Member Since: 3/13/2006
Posts: 11
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Thanks for the advice, everyone! I wrote back to the sender indicating how to see what ISBN she actually posted the book as (My Account -> Transaction Archive -> Look two lines under the book title) and she still seems to think she posted it as a paperback with completely different ISBNs. I suggested she bring this up to the PBS admin team; she said she would and get back to me later. I'll update this whenever we find out what the reality of it is. Thanks again! -- Benny

Date Posted: 10/4/2010 6:09 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Ask her to send you a screen shot of her transaction page to prove this to you.  You will need to give her your e-mail address, though, since you can't attach anything to a PM.  Tell her to take a screen shot, hit PrtScn on her keyboard and the paste it into an e-mail.  I'm betting she is wrong and is just trying to weasel out of giving you back your credit.

Date Posted: 10/4/2010 9:04 PM ET
Member Since: 7/28/2006
Posts: 4,978
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You will need to give her your e-mail address, though, since you can't attach anything to a PM.

I usually use a link to a third party photo site such as photobucket. That way you can send the link in a PM and no one feels uncomfortable sharing their address. 

Date Posted: 10/4/2010 9:07 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Don't forget to follow up. If you don't hear anything for a week I would send a message to her, if she stops responding you can report her to the team.

Date Posted: 10/9/2010 6:59 PM ET
Member Since: 3/13/2006
Posts: 11
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I guess I will probably never know if the sender was mistaken or telling the truth...she refunded my credit yesterday with a short message that said "I have credited you back for the book. I'll look in to the mix up to get the situation straightened out." I have a feeling, like most of you did, that she misposted and didn't want to come clean but I'll give her the benefit of the doubt and just leave it.  :) 

Thanks again everyone for your advice! -- Benny

Date Posted: 10/9/2010 11:24 PM ET
Member Since: 4/25/2007
Posts: 11,439
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Glad  you got your credit back!  Sender probably looked at their Transaction Archive and realized they did post the book incorrectly.