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Topic: Sender knows book is lost before PBS does. When should I order another copy

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Subject: Sender knows book is lost before PBS does. When should I order another copy
Date Posted: 3/17/2008 10:48 AM ET
Member Since: 9/11/2007
Posts: 399
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I requested a book on 2/23. The sender used delivery confirmation, and it was marked enroute on 2/26, 2/27, and 2/28. However, the book wasn't marked mailed until 2/28. 

On 3/13 I got a PM from the sender:

I just received a notice from the U.S. Postal Service regarding the book  that I mailed to you on 26 February. In their (USPS) letter, they state:

"An empty wrapper with your address was found in the mail and it is believed to have been seperated from a parcel during handling."

Before I fill out the form and send it to back to the U.S. Postal Service, I wanted to know if the book is found do you want me to have it mailed to you?

I said Thanks for letting me know. Yes, please have it mailed to me if it is found.

If I contact PBS can the mark it lost before the 3/27 "date of system action"?

There is only one more copy of the book in the system on my reminder list. Should I order it now or wait? If I get a readable copy I will definitley buddy the sender a credit for being nice about it.

Date Posted: 3/17/2008 11:05 AM ET
Member Since: 9/18/2005
Posts: 6,963
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Elizabeth, in situations like this, it is really best to let the system do what it does....  I would wait for it to be declared lost by the system.  I don't think they will take any action anyway if you were to contact them, even though the book is clearly lost.  But by allowing the system to do everything both you and the sender will be 'covered'.  

Cathy A. (Cathy) - ,
Date Posted: 3/17/2008 11:21 AM ET
Member Since: 12/27/2005
Posts: 4,132
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According to the Help Center, the Sender should contact R&R and ask to have the transaction canceled. Here's the quote:

USPS lost the book I sent! (they sent me a notice/the empty wrapping)

If your book became separated from the packaging en route, and is not recovered by USPS by the system action date, it will be considered lost in the mail automatically on the 26th day after the date it was marked mailed. If it was not sent with PBS Delivery Confirmation, you will not receive credit for sending it.

  • If this happens, you should contact the requestor to let him or her know what happened.
  • Call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book.
  • Contact us so that we can cancel the transaction
    • the requestor will  get her credit back and she can try to get the book from someone else.
  • If you receive the book back from USPS and it is not damaged, you can re-Post it to your Bookshelf.

If you feel that your Wrapping method may have contributed to the book's loss en route, you can read the Help items about wrapping in All Help documents about bookwrapping.

Date Posted: 3/17/2008 12:42 PM ET
Member Since: 9/18/2005
Posts: 6,963
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and is not recovered by USPS by the system action date, it will be considered lost in the mail automatically on the 26th day after the date it was marked mailed.

But per this sentence, you should wait for the system to mark it lost.  You need to wait till after the system action date to do anything.

Date Posted: 3/17/2008 1:09 PM ET
Member Since: 8/26/2006
Posts: 9,333
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It reads to me as if you have a choice.  If you wait the 28 days, there's no need to "contact us" to have the transaction cancelled, since the system will cancel it, but if the sender contacts the PBS team, the requestor can have her credit back a little earlier.

But in any case, the sender is the one to contact both USPS and the PBS team.  As receiver, there's not much you can do.  You might want to ask the sender to contact you before mailing the book to you, if it's found, just in case you've acquired another copy by then.

Date Posted: 3/17/2008 2:26 PM ET
Member Since: 9/18/2005
Posts: 6,963
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Good point Patty...it is up to the sender to initiate contact with the Team.

Date Posted: 3/17/2008 2:46 PM ET
Member Since: 11/14/2005
Posts: 1,442
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hi Elizabeth,

(I sent you a PM).  Since you have to wait until your book officially goes lost, I'd like to try to help you, so the one copy in the system doesn't go to someone else in the next couple of weeks that you have to wait.

If you tell me the name of the book, I would be willing to order it for you and have it sent to your address. You can then buddy a credit to me.

edited to add: I posted here in the forum, in case my offer violates some PBS rule; someone will hopefully tell me if it does.



Last Edited on: 3/17/08 2:47 PM ET - Total times edited: 1
Date Posted: 3/17/2008 4:23 PM ET
Member Since: 5/10/2005
Posts: 2,354
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As far as I know you can order a second copy as long as the first one you ordered has been mailed.

Or did they change the rules again?  When I was ordering for a book club I used to get antsy about folks who didn't mail promptly because I wanted to order the book again but couldn't until it was marked mailed--I think to keep people from "browsing" the FIFO offerings.

But if it's been marked mailed I think you can just go ahead and order another copy.  At least try it before you have someone else order it for you. :)

Date Posted: 3/17/2008 9:59 PM ET
Member Since: 9/11/2007
Posts: 399
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Thanks, Debbie B. I had a book I sent out received so I used the credit to order it myself. I won't mind having two copies, my boyfriend wants to read it too. The system told me twice "You ordered this book already on 2/23." but it let me process it anyway.

Date Posted: 3/18/2008 8:59 AM ET
Member Since: 11/14/2005
Posts: 1,442
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oh that's good.  I'm glad you'll be able to get a copy.

Deb