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Topic: Sender never mails book w/ PBS Postage?

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Subject: Sender never mails book w/ PBS Postage?
Date Posted: 9/17/2013 2:00 AM ET
Member Since: 5/25/2009
Posts: 600
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What happens if someone uses PBS postage but never sends the book? Do they automatically get their credit? I'm sure this has been asked a zillion times but I wasn't sure the best way to search for it. I know I will eventually get my credit back, but I'm wondering if they get to keep theirs? 

And yes, I know it is _possible_ that the book never got scanned _and_ somehow mysteriously got lost in the mail, but I doubt it. 

Just curious. 

Date Posted: 9/17/2013 2:04 AM ET
Member Since: 1/17/2009
Posts: 9,861
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Yes, they get their credit if the printed with postage. If the just printed with DC and the book was never scanned, then no, they didn't get a credit.

I'm not sure how you as a receiver can tell the difference between printing with postage and printing with just DC, though. They both look the same to the receiver.

I don't think it's real common, first because in order to print with postage, the sender would have had to spend real money on the postage. What would be the incentive to, then, not actually mail the book? And second, if a sender has too many "instant credits" where PBS has to issue a refund because it's never marked received, they investigate that too.

Date Posted: 9/17/2013 3:12 AM ET
Member Since: 12/28/2006
Posts: 14,177
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PBS Printable Postage users have that little (speedy) flag in their header (like gold key and donation apple) and on their profile page.  Not that that guarantees they use it for every package. 

Otherwise, what Sara said.  Yes, the keep the credit but there's no incentive to keep the book b/c postage and fees are aready paid.  And PBS will review the account if too many go missing without enroute scans.

Date Posted: 9/17/2013 3:29 AM ET
Member Since: 11/13/2006
Posts: 2,346
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I have never used PBS printed postage-

I have mailed over 1,000 books in almost 7 years.

I have had only a few books lost in the mail. It is not worth it for me to pay the extra money. I stick to the bare minimum expense.

Remember when we could mail a book for less that $2.00 , before the postage went up ?

Date Posted: 9/17/2013 4:40 AM ET
Member Since: 7/19/2008
Posts: 15,448
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PBS counts how many books go lost from our account.  They have been known to put a member on hold while contacting them if the statistics flag an account. 

Date Posted: 9/17/2013 7:04 AM ET
Member Since: 9/25/2008
Posts: 3,919
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I thought I read on here a while ago that some members don't get the instant credit with printable postage because of problems with past transactions.

From the help Center:

Instant Credit is a feature that accompanies PBS Printable Postage.  If your account is in good standing, then the books you mark mailed with Printable Postage will give credit immediately.  Only accounts with good records are eligible for Instant Credit.

Instant Credit will be disabled if there is a problem with your sending record, such as a high outgoing "loss" rate, a record of late mailing, or a history of sending unpostable items (damaged books, ARCs, etc.).

If you get an email telling you that Instant Credit has been disabled in your account, you will most likely already know why this is - we will have discussed your account problems with you. The email will also tell you that:

  • While Instant Credit is disabled in your account, you can still use ALL of the other features here, including Printable Postage and PBS Delivery Confirmation with Quick Credit.  ONLY Instant Credit will not be available to you.
  • While Instant Credit is disabled in your account, marking a book mailed with Printable Postage will not give Instant Credit.  The shipment will earn either
    • Quick Credit when the package barcode is scanned by USPS and transmitted to our system or
    • regular credit when the book is marked received
  • If Instant Credit is disabled, you will also not receive Guaranteed Credit - so if your package is not scanned (or it is mailed late) you are not entitled to credit.

In order for Instant Credit to be re-enabled in your account, you will need to improve your sending record.

The parameters for this will vary according to the specific case.  The email will tell you when you can ask to have your account re-assessed.

  • At least a month will need to have passed from the time IC was disabled, and
  • You will need to send a certain number of packages in a row that are received promptly - the email will specify how many if that is the case.
When the requisite time has passed and the requisite number of packages IN A ROW have been RECEIVED PROMPTLY in your account, you can contact us using the feedback link at the top of the Contact Us page, and ask for re-assessment for eligibility to use Instant Credit.  We will then re-assess and let you know if we deem you eligible (or not eligible yet).

 



Last Edited on: 9/17/13 7:06 AM ET - Total times edited: 1
Date Posted: 9/17/2013 9:30 AM ET
Member Since: 2/13/2007
Posts: 2,272
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My header displays the speedy flag indicating that I use printable postage, but I do not use it on every transaction, only when I can't get to the post office for a few days or with multiple book requests and I have had members complain when they received their books that I didn't use printable postage...one went so far as to state that she only requested the book from me because I display the printable postage flag (hmmm, with the FIFO system I don't know how she managed that...). But I have used printable postage, mailed it from my mailbox and it got delivered without a single scan until the delivery scan, so it can and does happen.

Date Posted: 9/17/2013 10:51 AM ET
Member Since: 1/15/2007
Posts: 1,410
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.



Last Edited on: 2/2/15 2:05 PM ET - Total times edited: 3
Date Posted: 9/17/2013 11:36 AM ET
Member Since: 1/17/2009
Posts: 9,861
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But Ruth, that's OK ... they do that case-by-case for people with good sending records. If the person has a good sending record, then chances are, she really DID mail the book, and thus, having no scans at all is likely to be a PO mistake somehow.

Date Posted: 9/17/2013 11:45 AM ET
Member Since: 1/30/2010
Posts: 8,401
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I have had members complain when they received their books that I didn't use printable postage...one went so far as to state that she only requested the book from me because I display the printable postage flag (hmmm, with the FIFO system I don't know how she managed that...).

Sally, the person could have come across you and your icon in the forums, then went to your bookshelf and ordered directly from you.

Date Posted: 9/17/2013 11:58 AM ET
Member Since: 5/25/2009
Posts: 600
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Oh you're right, maybe they only printed the DC. I don't use either so I forgot that was an option! Thaks everyone for the replies :) 

Cathy A. (Cathy) - ,
Date Posted: 9/17/2013 1:49 PM ET
Member Since: 12/27/2005
Posts: 4,135
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I'm not sure how you as a receiver can tell the difference between printing with postage and printing with just DC, though. They both look the same to the receiver.

Here's how you can tell by looking at the DC # shown on the Details pop-up.

If it starts with:

  • 94001 -- then it's printable postage, First Class, trackable at usps.com
  • 94521 -- then it's printable postage, Media Mail, not trackable at usps.com
  • 420 + your ZIP code + 94001 -- then it's eDC, First Class, trackable at usps.com
  • 420 + your ZIP code + 94490 -- then it's eDC, Media Mail, trackable at usps.com

 

Date Posted: 9/17/2013 11:55 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Good one Cathy, I'd forgotten those services use different number series.

Date Posted: 9/18/2013 11:54 AM ET
Member Since: 11/15/2008
Posts: 3,308
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I know on Swap a DVD they started only giving a fraction of the credits for multi DVD sets instantly to prevent people from printing postage and never mailing.  I wouldn't think it would be as big an issue on PBS unless someone printed postage for several books to one address and didn't send then because you could buy a credit for less than you would spend on postage for a book plus PBS fees.

Date Posted: 9/19/2013 1:04 PM ET
Member Since: 8/19/2007
Posts: 4,272
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Some time ago, I ordered a book, sender used PBS DC (and maybe postage, I don't know).  Book never received.  Contacted sender to let them know I'd mark it appropriately when it did arrive.  Sender PMed back that the book had never been sent.  Notified TPTB and her account was suspended.  I'm presuming it was later reactivated when they contacted her about it.  Having said that, if you KNOW a book wasn't sent and PBS postage and/or DC was used, do let TPTB know.  They will look into it. Pat