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Topic: Sender sent a book with a suggestion that I mark "damaged"

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Subject: Sender sent a book with a suggestion that I mark "damaged"
Date Posted: 10/26/2013 6:58 PM ET
Member Since: 9/24/2005
Posts: 151
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Okay, I often order workbooks (or, rather, "black-line masters" which are books that teachers use, they photocopy pages and make class sets).  PBS TOS requires senders to reveal whether or not such books have writing in them.

Today, I recieved a workbook that was taken apart (each page taken out of the book), hole-punched, and placed into a 3-ring binder (teachers often do this so that pages can be easily copied without bending the book back again and again).  On the binder is a handwritten note telling me that if I do not like the format of the book, I should mark it as "received damaged" and "I won't take credit."

I don't WANT this format... it doesn't fit on my shelf (it's too large being in the binder), and it doesn't "match" the set (there are titles for each grade level).  I also don't want to lie and mark as received "damaged".  IN addition, now I've lost my spot in line to order it again (it has a waiting list; it took me at least a year to get this one!).

Please chime in...

Last Edited on: 10/26/13 7:00 PM ET - Total times edited: 1
Date Posted: 10/26/2013 7:32 PM ET
Member Since: 4/28/2009
Posts: 10,057
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ummm, no, if you mark it  "RWAP, received as damaged by sender", you will go back to front of line for the next one that will be offered. And they should refund your credit to you.

And, yes, sender should have informed you the pages had been removed and placed into binder in a msg before mailing it to you. So it's their "bad" for sending it without communicating with you. Now if they want it back, they have to "friend" you a credit to pay you for the postage to mail it back to them.

Date Posted: 10/27/2013 3:20 AM ET
Member Since: 1/17/2009
Posts: 10,125
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Yes, you should just mark it RWAP - Damaged by Sender.  That's not a lie, it's the category that you pick when an unpostable book is mailed by the sender. You will go back in line in your same place.

Date Posted: 10/27/2013 12:17 PM ET
Member Since: 8/26/2006
Posts: 9,350
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What they said.  If a book is in unpostable condition when mailed, then it is "damaged by sender."  See:

There is a problem with a book I received!


Date Posted: 10/28/2013 2:01 AM ET
Member Since: 12/28/2006
Posts: 14,177
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What they said yes  That's the correct RWAP catagory, and retains your WL position.

Date Posted: 10/28/2013 11:17 AM ET
Member Since: 6/15/2009
Posts: 151
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Ditto everyone else. If you want your credit back, you should request it. It doesn't matter what the sender requested you do. The sender should have notified you it was in that condition. They don't get to make "requests" on how you deal with their mishandling of the situation.

Date Posted: 10/28/2013 1:04 PM ET
Member Since: 8/16/2007
Posts: 15,220
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Why do you think you are lying if you mark it Damaged By Sender? That is exactly what it was.

Mark it Problem - Damaged by sender. Make sure it is marked that you want your credit back (the sender still has to give it back, but with the note they will likely do it or PBS will 'encourage' them to do so).

I would also include a note that it IS NOT acceptable to send it that way and they need to stop doing so. They can offer their damaged books in the Bazaar and someone who is ok with that format will take it for a credit, but tying up someone's wish for their unpostable book is unacceptable and just plain rude.

Date Posted: 10/28/2013 2:26 PM ET
Member Since: 2/23/2008
Posts: 170
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This book is considered a textbook and falls under textbook rules.  The sender was required to PM about the book's condition before mailing. The pages removed from book and placed in a binder is definitely "damaged by sender."  You are entitled to your credit back.  If she doesn't return your credit, you are entitled to mark the transaction "unresolved."

If a member considers her book a textbook she may Post it with underlining/highlighting/writing on text pages, according to the "textbook exception" in the Book Condition Criteria for 'Swappability' at PBS; the textbook exception in the Book Condition Criteria for 'Swappability' at PBS require her to contact the requestor and obtain PM consent to the book's condition.

Date Posted: 10/28/2013 5:26 PM ET
Member Since: 8/16/2007
Posts: 15,220
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Actually Sarah, the Textbook exception only allows for underlining/highlighting/writing. Nothing in there allows for someone to take all the pages out of the book and rebind it themselves. If there were a few usable pages in there that were gone, it might be a gray area in the workbook exceptions, but a book someone just took all the pages out of and sent them essentially looseleaf is just plainly unpostable.

Last Edited on: 10/28/13 5:27 PM ET - Total times edited: 1