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Topic: Sender in WI...

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Subject: Sender in WI...
Date Posted: 6/12/2010 8:31 PM ET
Member Since: 12/9/2007
Posts: 9,601
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When I was first offered a WL book I didn't realize that the sender was in WI until I remembered to look at their shelf to see if there were other books I wanted.  Profile shows they are in WI.  I haven't been sent a book from WI since before their PO started the inspection of MM frenzy.  So then I started worrying about that.  But I guess I can quit worrying since they haven't marked it sent and it's only a day until their last possible minute to mark it.

Silly thing to worry about, I know.  But in the last 2 weeks I've managed to make 3 books of mine (one new) that are WL'd into unpostables!  So I've become a little paranoid about books.  I just hate when I do that to myself.  Anybody else having bad luck??

Ruth

Date Posted: 6/12/2010 8:57 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Forgot to say that yesterday I did get one book in a 3 book order from a member who did everything right with the packaging and the books being in great condition.  USPS couldn't take it, I guess, because somewhere along the way the package was propelled with what looks like great force onto something very sharp and impaling it.  The wrapper shows gouging and the book is gouged from the front cover into 20 pages right up next to the spine.  Bummer.  I marked that one RWAP  by USPS. It took a while to  fill out the survey for the 3 books with the details to PBS about what happened and that it wasn't the sender's fault, and writing a PM to the sender about it.

I got back a PM almost immediately from a very relieved member who'd been trying to figure out what she'd missed when packaging it.  I told her I was sorry I had to RWAP it but that she'd done everything right and I'd told PBS that.  And I also marked the transaction "resolved" even though it's silly that we have to do that with a RWAP by USPS. 

Strange the things that happen to perfectly good books.

Ruth

Date Posted: 6/12/2010 10:15 PM ET
Member Since: 8/19/2007
Posts: 4,286
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Ruth - usually when the PO goes into a 'frenzy' about checking to make sure that media mail is actually media mail, it's because they've caught someone or several someones sending stuff that isn't actually media mail as media mail.  They'll check packages for a while, and then when they hit a lot of media mail packages they'll stop. 

Before I joined PBS, I understand that they did that here in my town and did it for a couple of months, but that was years ago, and to my knowledtge haven't done it since (or else they've seen me often enough that they know that what I send out is actually media mail).  LOL.   Pat

Date Posted: 6/12/2010 10:23 PM ET
Member Since: 9/17/2008
Posts: 110
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As a WI resident and also someone that recieved a book from WI about two weeks ago, I count myself in the lucky crowd of never having any issues with the PO here.  Out of about 200 books received and mailed I have only had two books opened and inspected when I got them...and that was at least over a year ago.  I have had no complaints from any receivers of my books either.  The book I got the other day from WI was not opened and inspected.  I know many people have had issues with the WI PO but so far, I have not so dont worry too much :) 

Maybe the frenzy is dying down a bit after what I believe was someone trying to mail Ebay stuff via Media Mail (I think thats what I read happened on here...not sure).  I love my PO and have no issues with them (well...unless a filler is there and doesnt know me, lol!) and I wish everyone had a great PO :)

Date Posted: 6/13/2010 8:48 AM ET
Member Since: 9/8/2009
Posts: 620
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I send books from Wisconsin and haven't had any receivers make note that the packages have been opened and inspected and the books seem to get whereever they're going in a reasonable amount of time. 

Date Posted: 6/13/2010 11:09 AM ET
Member Since: 8/16/2007
Posts: 15,201
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Ruthy you are frettin' the details too much. Request the book, let the system do its thing and go read a bookwink

It was a certain district office that went all crazy in WI so maybe certain parts of the state don't have deal with the issue. The story I heard was an eBay seller was sending MP3 players via MM and somehow re-using parts of labels to make it look like they were sent from a site that  would only be sending books.  It was estimated he underpaid postage by something like $300,000.

Date Posted: 6/13/2010 4:01 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Oh my gosh! I hadn't heard that part of it, Melanie.  That's a lot of postage.  No wonder the Post Office there got a bit defensive!

Date Posted: 6/13/2010 4:31 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:35 PM ET - Total times edited: 2
Date Posted: 6/13/2010 8:52 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I know I was worrying too much - it's just a reaction to this week's bad luck.  The book from WI was cancelled because the member never accepted it.  (I find that unusual because I know this member.)  So it's on my WL again.

I'm hoping that since it's the beginning of another week, things will go for the better.  I mainly just don't want to make any more unpostable books.

Ruth

Date Posted: 6/14/2010 10:52 PM ET
Member Since: 1/27/2008
Posts: 9
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I live in WI and have had MANY books go lost (see my previous post).  That's part of the reason I always buy DC.  Recently however I was contacted directly by PBS.  They are looking into these lost books, and talking to the postmaster general in WI.  The last book I mailed actually got out of state!(scanned in IA, although not yet at destination.)  Hopefully things are turning around!

 

Rebecca

Date Posted: 6/14/2010 11:28 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I remember your post, Rebecca.  It just seems so weird that so many are going astray.  It has to be the PO.  I hope PBS and you and get to the bottom of things to fix it.

Maybe there's a mail black hole somewhere near you??

Ruth

Date Posted: 6/17/2010 5:05 PM ET
Member Since: 10/2/2007
Posts: 4
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I wish it was just a temporary thing, but it's been going on for the better part of a year in my town in Wisconsin. Not only that, I've been sent nasty grams from the postmaster that I'm sending illegal stuff through Media Mail. Their definition of illegal stuff are the books I'm sending through PBS.

The problem is that the regulation they are quoting states: Books may contain no advertising other than incidental announcements of other books.

Only MY post office has taken this to new lows. Their definition of "incidental" means ANY. One small sentence can do it in, depending on their mood that day.

The PO's solution is to not send the book, not return it, send a letter to state that an artical of mail was not properly paid for, without saying what book, going to what sender, or offering the option to pay the difference in postage by either myself or the recipient.

I dread sending anything by Media Mail nowadays, and fully 40% of everything I receive by Media Mail has been opened and inspected.

I apologize for living in Wisconsin.

Date Posted: 6/17/2010 5:13 PM ET
Member Since: 2/21/2009
Posts: 2,925
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How awful for you! I hope your area of WI falls into the category that PBS will be discussing with the postmaster. To me, that PO is itself engaging in "mail theft."

I've been bumping all single books to WI to first class "just in case." I know not all areas are having problems (but I certainly don't know which are), so for a few cents more I'd rather take that option away and be somewhat ensured that the book will arrive for the recipient arrive in a timely manner. 



Last Edited on: 6/17/10 6:34 PM ET - Total times edited: 1
Date Posted: 6/17/2010 7:02 PM ET
Member Since: 1/30/2010
Posts: 8,416
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lol.  Poor John.  We forgive you.  lol.  It seems your nickname is fitting.

Ms K. (MsK) -
Date Posted: 6/17/2010 8:13 PM ET
Member Since: 10/1/2005
Posts: 121
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I had gotten an opened PBS book that was sent from Racine & the PBSer there said that their PO was checking the media mail.

and Delavan is near-ish to Racine.... but media mail packages I have mailed from Kenosha (visiting family) weren't opened... to my knowledge.

But, from what I was told, it was near the Racine area that the post office was opening media mail.

(but I've had a few packages where it wasn't marked inspected by the post office, but definitely looked as if it had been opened & retaped by someone not too careful... and PBSers always tape carefully!!)

Date Posted: 6/18/2010 4:10 PM ET
Member Since: 6/15/2006
Posts: 6,060
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Hey JohnD, I'm in Delavan too.   If it's possible, try mailing from Elkhorn - they are pretty good about it and know about PBS because of me (I work in Elkhorn and usually mail from there).   You may still have to fill out that little form, but they don't hassle me. 

Date Posted: 6/18/2010 4:42 PM ET
Member Since: 7/19/2008
Posts: 15,472
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There are rules for postal inspections.  Who can do it.  Type of notice to be left.  These rules were made by the PO to prevent mail theft.  And Wisconsin is not following them. 

Date Posted: 6/19/2010 2:23 AM ET
Member Since: 8/26/2006
Posts: 9,337
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The PBS Admin Team has worked before with a Postmaster to fix a similar problem.  It was in a Post Office where one of the clerks was adamant about not accepting electronic delivery confirmation, and her supervisor backed her up.  It took a while, but the Admin Team really stood by that member and got it all worked out.  I'm so glad they've taken this one on!  If anyone can have an influence, I think they can.

It's right that media mail be subject to inspection, but as Emily said, there are rules they need to follow.

Date Posted: 6/19/2010 4:43 AM ET
Member Since: 3/1/2007
Posts: 1,883
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I'm in WI too and every time I get books at least one is inspected. The lady at my local post office has also asked me to bring in books unsealed so she can inspect them before they are mailed. It's not just in the Racine/Delevan area. It's statewide. The story I got from my post office is they busted a very large ebay seller that was sending ALL his packages media mail. So the postmaster in WI sent out a memo that all media mail is to be inspected because of it. It really is starting to wear on my nerves. It's making me want to just buy credits from other members instead of mailing books. It would be a lot less hassle.

Date Posted: 6/20/2010 2:59 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Bummer John, that's just not right (or legal).  I would be making major complaints to the postmaster general, or the regional (above WI) postmaster at the very least.  Protocol must be followed, and stealing your mailed property is wrong.  Consider asking PBS to involve their USPS liason (who finally busted Cranky Pants)

Tammy, as Emily notes there is inspection protocol to be followed...and it does not require customers to open packages at the counter.  Media Mail is always subject to inspection, it's a requirement for the reduced rate.  But if your post office wishes to inspect your packages let them do it on their time, and require they follow the official procedure (which should include an insert).  If they insist, you should ask to see the official USPS regulation...in writing (I wouldn't accept a locally invented guideline).



Last Edited on: 6/20/10 3:01 AM ET - Total times edited: 2
Date Posted: 6/20/2010 10:36 AM ET
Member Since: 8/16/2007
Posts: 15,201
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John - you should REALLY go to someone higher (probably needs to be the postmaster general since its a regional postmaster that went crazy) and complain if they are keeping your mail. I would threaten a mail theft lawsuit. I think they know their enforcement of MM is bs and it would not stand up if tested.

I would also not hesitate to get PBS involved in a case that they are stealing your packages because of the PBS insert. That packing slip is set up in a specific fashion to make sure it passes the MM test.

Wisconsin is really hindering its residents ability to be PBS members and I hope that the indication that PBS has become involved in at least some part of Wisconsin means that they are in kickin ass and taking names because the carp has gone on long enough in that state.

Date Posted: 6/20/2010 5:03 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Good news!  That book from WI that got cancelled showed up in yesterday's mail!  And it looks to be brand new.  I'm really really pleased.  It had PBS DC on it so I'm surprised that it wasn't tracked.  But I marked it received and reminded the sender to mark all books they mail to actually be marked so they don't run the risk of not getting their credit.  And it was never inspected.  It was wrapped (well wrapped) with the PBS wrapper using a good amount of packing tape.  I'm so excited.  There are 69 on this book's WL!!

Ruth