Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: They sent me a completely wrong book and want me to

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: They sent me a completely wrong book and want me to
Date Posted: 3/3/2009 12:07 AM ET
Member Since: 7/21/2008
Posts: 12
Back To Top

mail it back.

 

It was on my wish list. It came today. It's a book I already own by the same author but the ISBN is different, the title is different, the page number, and date are all different than the listing I ordered.

 

I sent them this info after marking it received with a problem and they said they'll give me my credt when I mail the book back..... ummm.... I'm thinking that they should pay for it right? Is this written in the rules somewhere?

 

 

Date Posted: 3/3/2009 12:12 AM ET
Member Since: 2/6/2009
Posts: 1,410
Back To Top

According to the Help Docs, you are not required to send the book back at your own expense, even if its the wrong book. However, it sounds like they will refuse to refund your credit if you dont send it back. So its up to you whether getting your credit back is worth paying shipping for this book or not. Its not fair but Im not sure if you can get around that in anyway (but if Im wrong, please, someone correct me!).

Date Posted: 3/3/2009 12:43 AM ET
Member Since: 2/23/2008
Posts: 285
Back To Top

That's correct, the Help Center says:

You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may.

It also explains what type of problem you have:

Wrong Book

  • This means the book did not match the listed item in one or more of the four necessary aspects--ISBN, Author, Title, Booktype (ie, paperback, hardcover, audio) OR that the book was an inappropriate item (such as an ARC) and should not have been Posted for swapping at PBS

And then:

The credit should be refunded to the requestor if the problem described is accurate.

The sender really should refund your credit and give you an additional credit if they want the book back, but it's up to them.  Good luck - I hope it works out for you!

Date Posted: 3/3/2009 1:02 AM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Sorry this happened to you.  It's happened to me.  After some wrangling I got my "purchase" credit back - but not my credit or payment for postage to send it back.  It ended up being so much of a hassle that I sent it just to get rid of the guy.  I won't do that again.  It was an unpostable book that I got and I'm certain he just swapped it anyway after I told him it was not postable.  I really kick myself now - I should have kept it.

Ruth

Date Posted: 3/3/2009 1:30 AM ET
Member Since: 7/21/2008
Posts: 12
Back To Top

Thanks, I just sent them that--we'll see what happens. I just saw their shelf and profile are private. Is that normal?

Date Posted: 3/3/2009 2:53 AM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

Normal? not really, but it isn't unusual either. It's all to do with their privacy settings. Some people want their privacy so much that they make all their info private, so you can't do much other than PM them. It's a personal choice that many people on the site decide to make.

Date Posted: 3/3/2009 7:26 AM ET
Member Since: 9/24/2007
Posts: 453
Back To Top

Please don't send it back without them giving you a credit first!  This is not the proper procedure and they'll expect everyone to do it.  Basically I think if you've got someone who has already sent you the wrong thing, then wants you to do something that's not proper procedure, you sure as heck can't count on them to do the right thing and return your credit.  You're risking losing your original credit and the postage to return.  If they refund you two credits then sure, feel free to send it back. 

Date Posted: 3/3/2009 1:17 PM ET
Member Since: 6/15/2006
Posts: 5,751
Back To Top

You should only send the book back if the sender refunds your original credit AND sends an additional credit to cover your shipping back to them.

You should also make sure you mark this books as RWAP- Received with a problem.

You can copy and paste this section from the help center to the sender when you contact them. 

  If you receive a book with an "official" problem as listed below, you should mark it received with a problem to note this on the sender's record and contact the sender for your credit refund. 

You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may.

"Official" problems (Wrong books/Inappropriate items, Damaged books, Damaged by USPS books, and books that violate Requestor Conditions)

Date Posted: 3/3/2009 1:37 PM ET
Member Since: 9/13/2007
Posts: 2,520
Back To Top
If they refuse to return your credit, or try and pressure you into sending it back without being compensated for the return shipping, make sure you also go into your transaction archive and mark the transaction as unresolved.
Date Posted: 3/3/2009 2:27 PM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/3/15 7:05 PM ET - Total times edited: 4
Geri (geejay) -
Date Posted: 3/3/2009 4:15 PM ET
Member Since: 9/2/2008
Posts: 9,094
Back To Top

Don't send it back!

What Jeri said!

I received an ARC and the person wanted me to send it back to get my credit.  I PM'd from the help docs about marking this as an RWAP and unresolved.  I told her she'd have a strike against her.  I got a bit of a snotty answer but phooey on her.  I also got my credit back and she told me to keep the book.  With that I marked it resolved. 

Of course I now have an ARC that I want to get rid of...lol



Last Edited on: 3/3/09 4:17 PM ET - Total times edited: 1
Date Posted: 3/3/2009 4:42 PM ET
Member Since: 12/7/2007
Posts: 6,435
Back To Top

ITA with the others who said not to return it until they give you your credit back.  That's ridiculous--it was that person's mistake, not yours. 

This has only happened to me once and the person was super apologetic and we worked it out just fine. 

Date Posted: 3/3/2009 7:07 PM ET
Member Since: 4/25/2007
Posts: 11,496
Back To Top

If it's the completely wrong book,  you don't have to mark it received in the first place.  You can PM them first to straighten out the problem.

  • If you received a title you did not request, you can PM the sender as described in I received a book I didn't request!
    • this may have been a mixed-up request and can be easily rectified.
    • You don't have to mark the book received with a problem before sending a PM in this situation.

According to the help docs, you shouldn't mark the book received unless you actually get the book you've requested.

Date Posted: 3/3/2009 7:26 PM ET
Member Since: 8/26/2006
Posts: 9,333
Back To Top

From up above: If it's the completely wrong book,  you don't have to mark it received in the first place.

The only reason you wouldn't mark it received is if you are communicating with the sender and helping them straighten out a mistake -- maybe they were mailing out 2 packages and switched the wrappers on the books.  The sender would give each requestor a credit to cover postage, you'd each mail the book to where it was originally supposed to go, and you'd wait to mark the book received until the correct book reached you.

 

Or if someone sent you the wrong book, and PMd you to say 'Sorry, I'm sending the correct book to you now', you could wait to mark it received until the correct book reaches you.

 

You can't just decide not to mark it received because it it the wrong book, though.  That's one of the reasons we have the "wrong book" option when we are marking a book Received with Problem.

 

And as to the OP, you've received a mountain of good advice here :-)

Date Posted: 3/3/2009 7:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

When I get the wrong book I don't mark it RWP. I let it go lost until I get the book I ordered. How can I mark it received if I haven't gotten the book?  The Wrong Book Received is for when they send the wrong bidnign or a different ISBN but basically the same book.

I contact the sender right away.  Both times they gave me credits for the book I didn't get and to cover the postage to send it to the right place. I marked it received when I had the actual  book I ordered. 

Kate -
Date Posted: 3/3/2009 8:25 PM ET
Member Since: 8/28/2008
Posts: 534
Back To Top


Last Edited on: 3/27/09 3:42 PM ET - Total times edited: 1
Date Posted: 3/3/2009 8:59 PM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/3/15 7:04 PM ET - Total times edited: 2
Date Posted: 3/3/2009 11:10 PM ET
Member Since: 4/25/2007
Posts: 11,496
Back To Top

However, if they just outright sent you the wrong book (they didn't mixup the book order) and don't want to correct it then you should do as stated before and mark it RWAP

I don't see that anywhere in the help center at all.  If you do not get the book you ordered, you should NOT mark the book you were supposed to get as received.  That's just carte blanche for someone to send out any old book they care to and expect a credit for it.

If someone sends me the completely wrong book and refuses to return my credit or send me the book I ordered, where does the help center say I need to give them a credit for that?  Their incentive to send me the book I ordered is that they don't get their credit until I get that book and mark it as received.  If they never send the book, then it will go lost in the mail and I'll get my credit back.

Kate -
Date Posted: 3/3/2009 11:15 PM ET
Member Since: 8/28/2008
Posts: 534
Back To Top


Last Edited on: 3/27/09 3:42 PM ET - Total times edited: 4
Date Posted: 3/3/2009 11:20 PM ET
Member Since: 6/15/2006
Posts: 5,751
Back To Top

If you do not get the book you ordered, you should NOT mark the book you were supposed to get as received.   Yes, you have to mark it received with a problem- The help center very clearly speaks to this.

The vast majority of swaps take place without a problem at PBS.  But of course nothing is perfect!  If you receive a book with an "official" problem as listed below, you should mark it received with a problem RWAP to note this on the sender's record and contact the sender for your credit refund.

"Official" problems (Wrong books/Inappropriate items, Damaged books, Damaged by USPS books, and books that violate Requestor Conditions) are marked as such during the process of marking the book received (see below for instructions)

If you receive ANY book right or wrong, you can't just let it go lost in the mail to get your credit back. That is cheating the system and while it might be easier, it is not right and it is breaking the rules. You need to work with the sender to get a refund and make sure you mark it RWAP.

Date Posted: 3/3/2009 11:22 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I agree with Sarah on this one. If you mark the book RWP there's no incentive for them to send you the right book.  They got their credit.  Yes you got a book you can repost. But it's not the book you wanted and it may be a highly posted book that will take months or years to be requested from you.

Date Posted: 3/3/2009 11:29 PM ET
Member Since: 8/16/2007
Posts: 15,187
Back To Top

It is important to mark books received as promptly as possible after receiving them.  It is never acceptable not to mark a book received if it has been received.   This is a cardinal rule of the club.

The only exception I have seen in the rules to this is if the sender switched books and is working on getting them to the correct receivers. Any other received book is required to be marked received. To not mark a book received as incentive to make the sender do the right thing is breaking the cardinal rule of the club.

Date Posted: 3/4/2009 12:29 AM ET
Member Since: 1/29/2006
Posts: 54,837
Back To Top

I just saw their shelf and profile are private. Is that normal?

It's really not that uncommon as some people really strive for privacy on the net.  While I wouldn't say it is the norm, it's not cause for alarm, either. :-)

Malissa, as others have said, you are NOT required to send the book back.  Hopefully the sender will see that the rules back that up and give you the credit.  As others have also said, there is no way to make him/her give you the credit.  However, before I gave it up completely (just assuming for a second that they refuse) I would let them know that you will be marking the problem "Unresolved".   Most, but not all, people do like to avoid that. 

Date Posted: 3/4/2009 1:07 AM ET
Member Since: 1/29/2006
Posts: 54,837
Back To Top


Last Edited on: 3/4/09 1:07 AM ET - Total times edited: 1
Date Posted: 3/4/2009 3:34 AM ET
Member Since: 1/20/2009
Posts: 2,680
Back To Top

I agree with Mary and the other 'don't mark it received' people. I can understand mistakes, where a sender accidentally mixes up their orders and you work with them to correct it. But, if a sender sends a completely wrong book, why on Earth would I consider the book I ordered to be received? There seems to be a logical error here, which Kate pointed out. Even the PBS 'I received a book I didn't request!' help page seems to agree with this way of thinking. They specifically mention several times not marking a book received until you have the correct book in hand, and it even says that if a sender sent you the wrong book by mistake (or on purpose, I assume) "and she still has the book she was supposed to send you, she can offer to send the correct book to you. You are not obligated to send the extra book back to her, but it is a nice thing to do if the sender is a new member." I take this to mean that the sender can also, for whatever reason, not offer (or refuse) to do so. Since they already said you don't have to mark it received until the correct book is in hand, this logically means that if the sender is unable or unwilling to send you the correct book, you don't have to mark the book you did get as received, since you didn't request it (notice the phrase 'extra book'). It's logical thought. Any other rule on the issue would be contradictory of the ones already stated.

I'd only mark a book RWAP-Wrong Book if it was the wrong ISBN or binding, but generally the right book, not if it was completely wrong.



Last Edited on: 3/4/09 3:37 AM ET - Total times edited: 1
Page: