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Topic: I sent out a requested book. Now the requestor has canceled their account

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Subject: I sent out a requested book. Now the requestor has canceled their account
Date Posted: 4/15/2010 5:23 PM ET
Member Since: 1/5/2010
Posts: 9
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I'm sure they won't mark as recieved on a canceled account. Will I evenually get the credit back?



Last Edited on: 4/15/10 5:25 PM ET - Total times edited: 1
Date Posted: 4/15/2010 5:29 PM ET
Member Since: 7/19/2008
Posts: 15,476
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Frankly, this is one of the times that I would contact PBS.  On the bottom corner of every page is "Contact Us".  PBS has been known to mark books received for canceled accounts.

Subject: Even though, the timer at the bottom isn't up?
Date Posted: 4/15/2010 5:35 PM ET
Member Since: 1/5/2010
Posts: 9
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It's got another week. I hate to be a bother but I could use the credits. I had 4 books, I had to let go of because I ran out of credits.

Date Posted: 4/15/2010 5:47 PM ET
Member Since: 7/19/2008
Posts: 15,476
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Have you used the hold feature on the wish list?  It is great for such cases.  You will continue to move up the line.  And you can unhold the books once you have the credits.

Subject: I'm on hold now, now that I realize it might be a long wait than
Date Posted: 4/15/2010 5:55 PM ET
Member Since: 1/5/2010
Posts: 9
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initally thought.  My account is suspended but the wishlist and reviews can still be seen. Only my bookshelf is blocked. My requestor, all their information is gone.

I don't mind waiting another week, but then what? Do I automatically get the credit if there is no responce?



Last Edited on: 4/15/10 6:09 PM ET - Total times edited: 1
Date Posted: 4/15/2010 6:21 PM ET
Member Since: 2/2/2007
Posts: 2,667
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I would not contact them yet.  I had this happen once  and when the book went lost the system automatically marked it received for me and I got my credit.

Date Posted: 4/15/2010 6:38 PM ET
Member Since: 7/19/2008
Posts: 15,476
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There are three kinds of hold. 

Vacation hold, which means that your shelf is not available for books to be ordered. 

The Wish List hold, which means that the books on your WL will continue to move upwards but you will not be offered books until you unhold them.  (After you have the credits.)

And Hold placed by PBS when they are contacting you to see what is going on.  This happens if you let WL books time out. 

I am recommending the WL hold, not the vacation hold.  (You can't get credits if you do not ship books out.)

Date Posted: 4/15/2010 8:35 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Your account shows as being on vacation to me.  I can see your WL books but I wouldn't be able to post one directly to you. 

The system should mark it received instead of lost on the go lost date.  If it doesn't then contact PBS.  They should have the credit in escrow from when the requestor ordered the book. 

Cathy A. (Cathy) - ,
Date Posted: 4/15/2010 10:29 PM ET
Member Since: 12/27/2005
Posts: 4,145
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If the other member's account is inactive, then you will automatically get your credits. The exact definition of "inactive" is not public, but apparently it's if the person doesn't login for some period of time. We don't know whether it also takes into account whether the account is suspended or closed.

If you do not get your credits by the system action date, then you should contact PBS. You will find the system action date on the transaction just above the words "Please do not contact us before this date." They wouldn't put those words there if they didn't mean them, so the best thing to do is just wait and see what happens on that date.

Date Posted: 4/15/2010 11:30 PM ET
Member Since: 8/26/2006
Posts: 9,337
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When someone does want to close his account, he has to go through the Admin Team.  The team checks to be sure that there are no current transactions before closing it for them.   It could be that the other member has no profile, and has his account on vacation hold.  I don't think you'd see much in that case.  Unless you are seeing "this account is suspended or closed", the member is likely still active.

Subject: I know mine is on vacation hold
Date Posted: 4/16/2010 6:23 PM ET
Member Since: 1/5/2010
Posts: 9
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but that it looked different from my requestors.

I did use the contact form, just because I knew I would lose sleep over this. All the contact team said was the other account is not canceled but they had things to discuss with that person. I don't know what that means but since doesn't concern me, don't really care either.

All I care about is, the contactor says yes, if no responce is had from my requestor by next week, I automatically get the book credit.

Thanks for everyones responce.

Date Posted: 4/16/2010 11:22 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It means that they either had multiple complaints against them that they aren't answering or they have book request/WL offers going with no response.  Or they posted something on the forums that caused their account to be flagged (like they were under 18 or harrassing other members). 

Date Posted: 4/17/2010 11:25 AM ET
Member Since: 8/31/2008
Posts: 2,608
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This happened to me once.  I contacted PBS.  They said the system would altomatically mark the book as received (or an equivalent, I forget) a day or two before it would be declared lost.  Everything worked exactly as they said.  I got my credit, even though the recipent's account was suspended.