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Topic: Sent Out Wrong Book

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Subject: Sent Out Wrong Book
Date Posted: 6/16/2013 8:12 PM ET
Member Since: 10/2/2011
Posts: 551
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I recently, for the first time, sent someone a wrong book. I sent her the right book but also sent a second book she hadn't ordered. She returned the book to me. I gave her a credit to reimburse her. She was pleasantly surprised to get the credit. Isn't that what you should do? I made the mistake, not her. I appreciated getting the book back so I could send it to the right person.

Another question, someone ordered a book that is one of several in a series. I had the next book of the series that I had just finished, I hadn't listed it yet. I asked the member if she wanted it, she did. How do you figure out the right postage for 2 books?

 

Thanks.

Date Posted: 6/16/2013 8:33 PM ET
Member Since: 2/4/2011
Posts: 270
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if you do not have a scale to weigh the books you can go to amazon.com. They have the book weights and they are usually accurate.

Date Posted: 6/17/2013 1:47 PM ET
Member Since: 6/30/2007
Posts: 2,387
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You can use the 'send to a friend' feature using the same address and do a multiple book package. If they're both regular size, not trade, paperbacks they shouldn't weigh more than 2 pounds.For two books I usually input 1 pound, 4 ounces, which will give you the same postage rate (MM) as 1 pound, 15 ounces, so there's a lot of wiggle room as the increments are by pound.
Date Posted: 6/17/2013 11:50 PM ET
Member Since: 8/26/2006
Posts: 9,322
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If you are printing postage from home, the sight highly recommends that you invest in a little postage scale -- or a kitchen scale that measures ounces will do.  After I've wrapped my book, I weigh the package, then enter the weight on the "print wrapper" page, choosing the "wrapped book" on the toggle menu.  The software then figures the correct postage.

If you don't enter your book's weight, the site uses the info it has to estimate postage.  It's usually right, but sometimes wrong.

 

And it was nice of her to return the book to you, and nice of you to give her a credit.  If you had asked her to mail the book back to you, then normally you would have given her a credit (or pay the postage in some other way that you both agreed on) before she mailed it.  But if she mailed it back without your asking -- or agreeing --, then you wouldn't technically owe her the postage, but it's the nice thing to do.  (Often, rather than mailing a wrong book back to a sender -- who's already read it -- the member just keeps the book, perhaps posting it into the system.  The receiver wouldn't owe the sender a credit for the wrong book.)