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Topic: Seriously...it's only been 5 mailing days!

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Subject: Seriously...it's only been 5 mailing days!
Date Posted: 3/14/2010 10:36 PM ET
Member Since: 3/25/2008
Posts: 2,527
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Last Edited on: 5/14/10 9:44 AM ET - Total times edited: 2
Date Posted: 3/14/2010 11:00 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Sounds like someone is really anxious to get that credit.  You can either ignore and delete the offending e-mail or you can fire one back telling the sender that you will mark the book received once you receive it.  Not much else you can do.

Date Posted: 3/14/2010 11:23 PM ET
Member Since: 8/15/2007
Posts: 3,044
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I'd probably reply saying something like, "As it has only been 5 days, no I have not yet received the book. However, when I do I will be sure to mark it received."

I think that's nice but also let's them know that they're maybe being a little over anxious and should trust that you're a responsible member who will mark a book received.

Date Posted: 3/14/2010 11:30 PM ET
Member Since: 1/29/2006
Posts: 54,837
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You could say, simply, that "No, the book has not arrived; you may be sure I'll mark it received when it does".   Or you could try to educate and say that "No, the book hasn't arrived yet.  It's really a little soon to be expecting it.  Here is the Help Center information about how long Media Mail  usually takes".   Depending on how nice you want to be, you can add a little smiley. ;-)  

Then include the following:   (if you choose to try for education, lol)

 

The average length of time from mailing to receipt is 9 days. Many packages get to you much faster; some will take more time.

  • MediaMail is an inexpensive and remarkably reliable way to send books around the country (the USPS has an excellent record of delivering PBS books!). It is not, however, the fastest shipping method.
  • MediaMail packages take a variable amount of time traveling between PBS members--some arrive in 4 days, some take a few weeks.
  • PBS allows nearly 4 weeks after a book is marked mailed before declaring the book to be "lost in the mail" if it has not been marked received by the requestor.

What causes the delays?

  • Distance.
    • Books going to or from Hawaii, Alaska, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses tend to take longer than ones traveling within the continental U.S.
    • You can tell from which area i the US the book was mailed by looking at the en route transaction in My Account:  the state of origin is listed there on the right
    • Distance does not always delay packages: we have heard reports of some packages crossing the country in 2 days, and others taking 2 weeks to travel between town 100 miles apart.
  • Terrorism alerts.
    • When the terror alert level is elevated, USPS tends to be more cautious about packages.
    • Anything labeled Media Mail is subject to being opened and searched, which may postpone it slightly.
    • But it should arrive in good condition. The USPS has assured us that if a Media Mail package is opened it will be resealed before forwarding.
  • Its particular route.
    • Some postal hubs are more congested than others; if your book must pass through one of these, it may slow down its progress. Think traffic jams.
  • Who knows?
    • We heard of one book that took a merry journey heaven-knows-where before showing up at its destination several months later, only a couple of states over from where it started. Who knows where it was all that time? USPS ain't telling.
    • Thank goodness this is quite rare--the USPS has a really superb record of delivering PBS packages!
Date Posted: 3/14/2010 11:45 PM ET
Member Since: 9/27/2008
Posts: 370
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I would find it annoying.  People who are that impatient should fork over the extra money for the delivery confirmation.  If they don't want to to that, then the should just wait. 

Date Posted: 3/15/2010 5:06 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Yes it's annoying.  Amee has a nice suggestion for return pm.  If the person continues to pm, I'd probably remind them that PBS discourages contact for over 20 days after the book is marked mailed. 

B/c like Ray mentions, there's DC if the sender is experiencing anxiety over the book...exactly the reason I use it myself.  But after only 5 days?  I waited two weeks to contact the member a mere 10 miles from me, and yes she had received the book but didn't log it in for another week.



Last Edited on: 3/15/10 5:09 AM ET - Total times edited: 1
Date Posted: 3/15/2010 6:58 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I would do what Beth did. If they PM you again asking before it comes then I would report them to PBS for harrassment. 

I've only had one person PM and it was annoying. The DC said it had been scanned delivered but I hadn't received the book yet.  They PM'd me in the morning and I did get it that afternoon.   I just politely told them that you can't trust that scan that shows as delivered.  (heck last week a package with DC on it for me was left on my neighbors porch-I got it right away  but I could easily seeing it being unnoticed or the kids bringing it in and it getting lost in the house).

Date Posted: 3/15/2010 4:11 PM ET
Member Since: 9/18/2005
Posts: 6,968
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You can either ignore and delete the offending e-mail or you can fire one back telling the sender that you will mark the book received once you receive it.

Certainly PM the person letting them know you haven't, but that you'll mark it when it arrives.  But certainly do NOT ignore the messages.  Ignoring a member on PBS is considered a no-no and could get you into trouble.  Let the person know that you'll mark it when it arrives, and that you'd like for them to not contact you again about it until after it's been delcared Lost in the Mail (which isn't likely to happen, but could).  If they contact you again, don't ignore, but send it in to the Team.

Date Posted: 3/15/2010 4:26 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Ignoring a PBS PM is a "no-no" and will get me into trouble??  Seriously?  PBS won't even respond if you contact them before 26 days are up and yet I am expected to respond to something like this after only five days?  TPTB will come down on me for ignoring a PM regarding an issue that they won't even touch?

 

I don't think so.  This is definitely a PM that I would ignore.  Call the forum police and turn me in.

Date Posted: 3/15/2010 4:31 PM ET
Member Since: 1/8/2009
Posts: 2,016
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Ignoring a member on PBS is considered a no-no and could get you into trouble.

That's only the case if one receives a "Received with a Problem" on a book sent. Otherwise imagine the never ending chain of "thank you" and "you're welcome, " "thanks for saying you're welcome" etc mails.

Member-to-member communication is very important at PBS.

  • We do not expect our members to agree in every case, or even to reach a satisfactory resolution to a problem transaction, but it is never acceptable to ignore a PM from a member with whom you have conducted a swap, as long as the PM is appropriate and asks for a response.
  • If one member ignores PMs, we may step in; although we cannot assess the truth of a situation, if one member is refusing to communicate with the other, that member may be judged as "in the wrong" for this reason.
  • Also, the system does track resolutions to problem transactions, so too many unresolved "problem" transaction can mar a sender's account far more than the same number of resolved "problem" transaction will.  Not replying to a PM that clearly asks for a response will act as a "double black mark" on a sender's account, and senders whose accounts show this pattern will be judged as "at fault" if they do not respond after a pattern has been established.


Last Edited on: 3/15/10 4:32 PM ET - Total times edited: 1
Date Posted: 3/15/2010 4:31 PM ET
Member Since: 4/18/2009
Posts: 166
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I would just respond nicely tell them it has only been 5 days and you will mark it when received.  I have sent a few PMs asking if the books have been received, not that early certainly, but maybe this member has had problems with people marking the books mailed.  That is why I send PMs occasionally.  Yes, they are being a bit hasty, but there isn't a need to be nasty.  Maybe they thought the book had been out longer than it has been. 

Date Posted: 3/15/2010 4:38 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Cool beans!  Thanks for that Sophia.  Good to know.

I stand by my answer though.  In the situation described in the OP, the PM was NOT appropriate  and I would not respond.  The member should not be sending PMs regarding a book that was mailed five days ago.  The issue described in the OP can't even be construed as a "problem transaction" as stipulated in the Help Docs because not enough time has passed. PBS won't even respond until 26 days have passed.

 

**ETA**  Not upset or trying to be snarky with you, Sophia!  Like you, I remembered that PBS rule as being one that applies to "problem transactions" only. :)



Last Edited on: 3/15/10 4:40 PM ET - Total times edited: 1
Date Posted: 3/15/2010 5:48 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree, members are only required to respond to RWAP.  After a mere 5 days, this transaction in no way qualifies for a problem transaction.  IMO the sender is in a gray area of breaking the rules, not the receiver if she chooses not to respond at this time.



Last Edited on: 3/15/10 5:48 PM ET - Total times edited: 1
J
Date Posted: 3/15/2010 5:57 PM ET
Member Since: 3/23/2007
Posts: 2,910
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I would probably ignore the PM. I'm a big girl and I know to mark my books received when I get them. 

Date Posted: 3/15/2010 6:05 PM ET
Member Since: 8/10/2005
Posts: 4,601
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What I would do depends on my mood, probably. I would either ignore it or just send back, "Nope, not arrived yet."  That type of thing drives me NUTS....

Cheryl

Date Posted: 3/15/2010 6:26 PM ET
Member Since: 4/25/2007
Posts: 11,554
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I had someone PM me like this once.  I did ignore the first PM.  Then, they sent another one and I told them to quit sending me PMs since it'd only been a week and I would mark the book received as soon as I got it.  I'm pretty sure I flat out told them they were being annoying because of the tone of their PMs.

Date Posted: 3/15/2010 10:39 PM ET
Member Since: 3/25/2008
Posts: 2,527
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I PMed back & said I had not yet received  book& since it's only been 6 days (as of today) it can possibly take up to another 8 mailing days or even possibly longer to arrive. But I'll be sure to mark as received once it has. I also let her know that she can read more on media mail (if it was used) in the help center. I tried not to sound rude or snappy...even though I found her PMs to be way too premature.

Date Posted: 3/16/2010 12:27 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I would find that annoying.  But, I do PM members when it is close to a book going "lost".  I have never had anyone react negatively to the PM and often find that they PM back thanking me for the reminder because they did, in fact, forget to mark it received.

Date Posted: 3/16/2010 1:29 PM ET
Member Since: 9/18/2005
Posts: 6,968
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Ignoring a PBS PM is a "no-no" and will get me into trouble??  Seriously?  PBS won't even respond if you contact them before 26 days are up and yet I am expected to respond to something like this after only five days?  TPTB will come down on me for ignoring a PM regarding an issue that they won't even touch?

Yes, the Team could (and have) contacted people in regards to ignoring a PM....whether or not it had only been 5 days!  The fact of it only having been five days is not the issue I was addressing....ignoring someone was.  I also said in my post to address the issue with the other member and let them know that you would mark it received, and if they continue to contact you after you asked them not to, then you could report it to the Team.  However, if you ignore them, THEY could report YOU to the Team and that could get you a message from the Team telling you to stop ignoring the member.  Yes, communication is important between members...and it is not JUST important with RWaP transactions.  It's important to the Team overall.  I realize that they won't step into a transaction if it hasn't even been 26 days...again, that isn't the issue.  They do step in when a person reports that their PM's are being ignored. 

Date Posted: 3/16/2010 2:27 PM ET
Member Since: 8/10/2005
Posts: 4,601
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Where are you finding that information in the Help Docs about getting in trouble for ignoring PM's (aside from the consequences of having an RWAP marked unresolved) Amanda? I'm not seeing it anywhere. You see things in the forums every day about people saying "I pm'd about this or that problem/concern/question but got no response." Are all those people who didn't respond getting in trouble? I ignore a dozen "thank you" pm's a week or more...am I in trouble? The PBS team must be really busy.

Kate wrote:  thanking me for the reminder because they did, in fact, forget to mark it received.

So do these people who forgot to mark books received not read their e-mail then? PBS does send reminder emails at least twice during the course of the month asking, "Have you received ______? If so, click here to mark the book received...." The main reason I don't usually PM people is for that reason...it seems like overkill to send PMs about it when PBS is already reminding them.

Cheryl

Date Posted: 3/16/2010 6:54 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Yeah, I'd love to see where in the Help Docs that information is as well.  I completely understand the need for communication if there is a problem transaction but other than that, I don't feel the need to respond to ANY PM that is sent to me if I decide not to.  **shrug**

Date Posted: 3/16/2010 7:20 PM ET
Member Since: 2/5/2007
Posts: 30,800
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PBS sends two different emails IF they are needed, reminding you to mark your books received.  I, for one, would NOT thank anyone for sending me a PM about a book they sent.  I would probably ignore it and move on. 

  I don't over think this whole PBS thing - I follow the rules - do what is required of me and don't let much of it bug me.  But extra PM's just take up time that I could be using to have FUN.

Date Posted: 3/16/2010 7:31 PM ET
Member Since: 4/23/2007
Posts: 9,520
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But extra PM's just take up time that I could be using to have FUN.

you mean like reading or walking on the beach, do ya??

Date Posted: 3/16/2010 8:46 PM ET
Member Since: 8/27/2005
Posts: 4,134
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I don't see the huge problem in responding to a PM.  Obviously this person is over-anxious and should learn patience--but what's wrong with writing a polite PM pointing out that the mailing time is usually longer than 5 days.  It's just courteous to respond, and it takes all of 20 seconds.

Date Posted: 3/16/2010 10:53 PM ET
Member Since: 2/24/2009
Posts: 160
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Holy moly its just a pm.  Ive had people send me these pm's and I've nicely responded not yet.  It didn't kill me to do it either.  Sheesh!   And for the record, Ive sent a book a state away and I know for a FACT how long it takes someting to be delivered there (brother-in-law is a mailman) and I did pm the person and they responded that they had received the book a couple of days prior but had forgotten to mark it received.  This isn't that big a deal, now if they repeatedly bug you I can see being annoyed but I'll be darned if one little pm is going to annoy me or ruin my day.



Last Edited on: 3/16/10 10:55 PM ET - Total times edited: 2
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