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Topic: Do I seriously need to add this as an RC?

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Subject: Do I seriously need to add this as an RC?
Date Posted: 9/26/2008 1:47 AM ET
Member Since: 1/8/2008
Posts: 6
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The last two swaps where I have been the receipient have had issues. Both have involved receiving the "wrong book" in that I've receive the correct title, but the wrong ISBN. The first one was still a paperback like I requested but a different version. Ok, not a biggie. But one the last one I received a hard cover instead of a paperback. Maybe it's just me, but how hard is it to enter an ISBN number and then double check the info when it comes up on the screen? This is not rocket science.

On this last transaction, it was a 3/1 deal and it just so happened that the wrong book was the one ordered from the system. I was torn about whether to report it RWAP but did because I would not have placed the order in the first place knowing that I would receive a hard cover (I was looking for a deal on books from a specific author so if this member didn't have what I was looking for I would have moved on). I sent a polite PM pointing out the error -- I didn't even ask for my credit back considering I received 2 free books -- I just indicated I was frustrated at receiving the wrong book. Of course, I got a nasty response back saying how I dare I report the book as RWAP.

Do I need to add an RC that says something along the lines of "Please double check that the ISBN and book type are correct before mailing". I shouldn't have to, but really I'm about ready to walk away from PBS. I'm not a swapper who has dozens of credits on their account and I hate not getting specifically what I requested -- and I'm not even talking about being picky about the condition of the book!

Date Posted: 9/26/2008 9:35 AM ET
Member Since: 7/23/2006
Posts: 15,930
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Sounds like a run of bad luck :(  To be honest, in over 1000 transactions, there have only been maybe less than 5 that weren't what I ordered, and maybe another 5-10 or so that were unpostable (ARCs or damaged).  Maybe I'm in the minority and just really lucky, but I think that by staying, and continuing to order, you'll see that the vast majority of the time, you'll get what you ask for and it'll be in good condition.

As for adding an RC - I've seen them, and it doesn't bother me, but some people get annoyed or just reject requests with RC's as a matter of course.  It's up to you - maybe try it for a while and see if it seems to help.

 

Date Posted: 9/26/2008 10:01 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't personally.  But if you do be prepared to be turned down by people who misread your rcs or decline any rcs.  You will occassionally get a so/so book. Or a wrong book.  THey always seem to come close to each other as well. I've received 222 books-more when you consider games and deals.  I think I've had to mark maybe 2 books as RWP and twice I got the wrong book.  I've gotten several that were borderline that I might not have posted.  But you have to consider that every book has to stop being postable at someone and you just me be that last person sometimes. 

I dont' think I've ever gotten the wrong ISBN or binding type.  The 2 times I got the wrong book it was the completely wrong book.  The sender had mixed up requests.

Mark them RWP so it goes on their record.  If they habitually send out the wrong book then it'll help get them out of PBS. If you absolutely can't read the version you got than ask for your credit back. I personally don't care what version of a book I get. Although I would mark it RWP if I got the wrong binding.  I probably wouldn't ask for my credit back since I could read and repost the book.  But the RWP don't hurt someone who rarely makes mistakes and but do help get rid of the chronic rule breakers.

Date Posted: 9/26/2008 10:09 AM ET
Member Since: 7/20/2007
Posts: 1,046
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I can't figure out why it's too much trouble for a person to type in the ISBN number on the book, instead of look the name of the book up in the system and post from there, which is probably what they are doing. I know, there can be a mistake in the system, where a book is listed as a hardcover but it's really a paperback, but it's RIGHT THERE and the window asks people to look and double-check their book. So it's just plain laziness on their part, as far as i can figure.

Date Posted: 9/26/2008 10:35 AM ET
Member Since: 8/16/2007
Posts: 15,186
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I have an RC for this exact issue, I order bindings for a reason and don't want to get the wrong ones. I have had a few turned down because they were the wrong bindings and one very confused new member that acceptedand them talked it out with me. I dont think I have gotten any turn downs because of confusion and the only two I've had turned down just for having RCs were snotty little witches that I would not have want to dealt with anyway.  I think we have some members that are used to other sites that allow posting to the closest similar book and don't realize that on PBS the ISBN and binding have to match.

This is my RC:

Please do not mail a paperback if the book is posted as a Hardcover. Paperbacks do not work in my bookholder!  (If the problem is that the paperback's ISBN is in the system as a Hardcover, then you need to post it as a book without an ISBN). If it is listed on PBS as a paperback, then that is what I want, go ahead and mail it.

Date Posted: 9/26/2008 6:46 PM ET
Member Since: 9/30/2006
Posts: 6,868
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You should not need to have an RC for this.  You have the choice of marking the book as received with a problem, or you can contact the sender directly.  In either case you have the right to ask for your credit back.  You are not obligated to send the book back to the sender. You can fix the ISBN number and post it yourself.

Date Posted: 9/26/2008 7:02 PM ET
Member Since: 9/2/2006
Posts: 4,110
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I wouldn't  put a RC for this, but I also wouldn't hesitate to mark it RWP.  Bazaar deals are tricky, and I've let unpostables go if they were the freebie, even though they were on their shelf and should have been in postable condition.  So it's up to you if you want to mark it RWP since it is the one you actually ordered.  I would ignore the nasty PM, since you don't want your credit back, and I would probably feel the same way, you did get two books you can repost eventually, let it go.  I would definitely make note of her name and not order from her again.

Date Posted: 9/26/2008 9:24 PM ET
Member Since: 1/8/2008
Posts: 6
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Thanks everyone for the replies. I was only half serious about the RC. I've been lurking quite a bit on the forums so I know how people feel about them. I was just really frustrated at having two bad swaps in a row especially at something that seems pretty cut and dry like posting the book correctly -- and not something subjective like the condition of the book. What really gets me is that both members when I reported the problem were less than gracious (and down right rude actually) in their responses back to me when clearly this was their mistake in posting the books into the system. In both cases I  wasn't even asking for the credits back. All they had to do was say, hey sorry about my mistake instead of getting defensive.

Matt C. (mattc) - ,
Date Posted: 9/27/2008 10:23 AM ET
Member Since: 8/13/2008
Posts: 3,849
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I am sorry you had this problem, but I would be a little annoyed by that RC.  If someone can't follow the rules, report them to PBS, don't assume the rest of us are fools.  All books that I post that actually have ISBN's I post by putting in the ISBN myself...and make sure PBS has the correct info (I have found a few errors) before posting.  That said, I wouldn't decline the RC.

Date Posted: 9/27/2008 11:03 PM ET
Member Since: 1/14/2008
Posts: 346
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A few months ago, I was trying to replace my Redwall books that were falling apart. I had this certain cover that I wanted and double checked that it was ISBN specific. I had the worst time getting the three books that I wanted. The first in the series went lost, I ordered another. 2nd one showed up and was the wrong cover and the wrong ISBN. 2 days after I posted a third request, I got the first one. So I ended up with 3 copies of it. 2nd book I also got the wrong ISBN. 3rd book went through about 5 members before I got it (though that one was the right version.) Took about 2 months to get three books that I had wanted.

Most of the other books I want, I just want A copy, so I never really check the ISBNs to see if there were any more mess ups.

Date Posted: 9/28/2008 9:52 PM ET
Member Since: 1/8/2008
Posts: 6
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I am sorry you had this problem, but I would be a little annoyed by that RC.  If someone can't follow the rules, report them to PBS, don't assume the rest of us are fools.  All books that I post that actually have ISBN's I post by putting in the ISBN myself...and make sure PBS has the correct info (I have found a few errors) before posting.  That said, I wouldn't decline the RC.

Like I said, I was only half serious about adding that as an RC and I will not be doing so. It's just that when I reported these two swaps as RWP *both* members responded with pretty rude PM's back to me pretty much saying how dare I report them as such. I've been lurking on the forums for a short while and everyone seems very helpful, resonable, and respectful. These two members have kind of turned me off of the system, I have to say.

:shrug:

 

Date Posted: 9/29/2008 12:58 AM ET
Member Since: 12/10/2005
Posts: 3,205
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I actually do have that as an RC.  I have pasted my RC below.  I have had this RC for over a year now.  I've had only 2 people decline because they were 'offended' by it...only to find out that they had had a very bad day and I still got the book from them (both Large Print).  I've had another 2 or 3 decline on normal print books because "they weren't Large Print".  But considering I've ordered probably around 100 books in that time, I'm good.

I've even been special enough to have my RC the subject of a thread.  LOL  But that was my own fault for not turning them off before ordering a non-isbn book.

"Please make sure the ISBN number that I have requested matches the ISBN number on your book. You can verify this by clicking on the title of the book. If the ISBNs do not match, then (1) please cancel the order and (2) remove your book from your bookshelf and repost it with the correct ISBN so that someone else who orders your book will receive the correct book.

The reason I have this is because a number of the books I order are Large Print, which may or may not show in the title.  I also order normal print books so please do not decline if the book I ordered from you is not Large Print but the ISBN matches. If you have any questions, please feel free to send me (EasyForTheEyes) a personal message before accepting the order and mailing the book. Note: If I receive the wrong book, I will click on 'Requestor Conditions Not Met' when the book arrives. Thanks so much for your help in this matter."

niffir - ,
Date Posted: 9/29/2008 8:40 AM ET
Member Since: 2/13/2008
Posts: 495
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Two of my first 3 transactions on paperback swap had a requestor condition asking that I check carefully to make sure that the ISBN was correct and that the format matched what PBS had listed.  I thought it must be a really common condition.  I've not seen it since, but I've not really seen many requestor conditions since.

Date Posted: 9/29/2008 11:00 AM ET
Member Since: 1/28/2007
Posts: 260
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"Please do not mail a paperback if the book is posted as a Hardcover. Paperbacks do not work in my bookholder!  (If the problem is that the paperback's ISBN is in the system as a Hardcover, then you need to post it as a book without an ISBN). If it is listed on PBS as a paperback, then that is what I want, go ahead and mail it"

"Please make sure the ISBN number that I have requested matches the ISBN number on your book. You can verify this by clicking on the title of the book. If the ISBNs do not match, then (1) please cancel the order and (2) remove your book from your bookshelf and repost it with the correct ISBN so that someone else who orders your book will receive the correct book.

The reason I have this is because a number of the books I order are Large Print, which may or may not show in the title.  I also order normal print books so please do not decline if the book I ordered from you is not Large Print but the ISBN matches. If you have any questions, please feel free to send me (EasyForTheEyes) a personal message before accepting the order and mailing the book. Note: If I receive the wrong book, I will click on 'Requestor Conditions Not Met' when the book arrives. Thanks so much for your help in this matter."

 

I would not send to either of you, sorry!  Just seems too complicated, person one wants a hardcover but then a paperback, person two wants large print but maybe not.   JMO of how I read these in a few seconds.

Date Posted: 9/29/2008 11:06 AM ET
Member Since: 1/28/2007
Posts: 260
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"Note: If I receive the wrong book, I will click on 'Requestor Conditions Not Met' when the book arrives"

Um threat taken & duly noted?  Do you get a lot of books with that um, sweet aside?

Date Posted: 9/29/2008 12:29 PM ET
Member Since: 12/10/2005
Posts: 3,205
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Actaully, as I stated above, I do.  The number of people who post books via wishlist search would surprise you.

And it is entirely your choice what to do (or not do) about RCs.  If you post by ISBN though then my RC doesn't really apply to you.

Date Posted: 9/29/2008 12:34 PM ET
Member Since: 8/16/2007
Posts: 15,186
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"Please do not mail a paperback if the book is posted as a Hardcover. Paperbacks do not work in my bookholder!  (If the problem is that the paperback's ISBN is in the system as a Hardcover, then you need to post it as a book without an ISBN). If it is listed on PBS as a paperback, then that is what I want, go ahead and mail it"

"Please make sure the ISBN number that I have requested matches the ISBN number on your book. You can verify this by clicking on the title of the book. If the ISBNs do not match, then (1) please cancel the order and (2) remove your book from your bookshelf and repost it with the correct ISBN so that someone else who orders your book will receive the correct book.

The reason I have this is because a number of the books I order are Large Print, which may or may not show in the title.  I also order normal print books so please do not decline if the book I ordered from you is not Large Print but the ISBN matches. If you have any questions, please feel free to send me (EasyForTheEyes) a personal message before accepting the order and mailing the book. Note: If I receive the wrong book, I will click on 'Requestor Conditions Not Met' when the book arrives. Thanks so much for your help in this matter."

 

I would not send to either of you, sorry!  Just seems too complicated, person one wants a hardcover but then a paperback, person two wants large print but maybe not.   JMO of how I read these in a few seconds..

Since these are just restating a PBS policy it concerns me that you find them too complicated to understand.

You are absolutely correct in turning down any order you do not understand the RCs on. I never want anyone that cannot understand mine to just send the book anyway. I would rather not get a book than get one I did not order. I have had a total of 2 issues with my RC. One newer member accepted and then PMed me to confirm I did want the paperback I ordered (this is the point I added the part about if it is listed as a paperback, then send it). The other person used it as a time to rant and rave about all us rotten people who want  to be so picky. A note to anyone who does that - rant away when you deny the RCs, don't accept the order and then send the PM, I can tell who you are then :O

Date Posted: 9/29/2008 5:10 PM ET
Member Since: 10/1/2007
Posts: 230
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I calculated my RWP percentage the other day, and it stands at about 10%.  It seems like that may be higher than average, so perhaps I've just been unlucky.  The problems have ranged from wrong binding to water (or other liquid) damage to cleaved spines/missing pages.  Getting the wrong binding annoys me particularly, and it seems a lot of people post by ISBN without paying attention to whether the binding matches, so I have an RC which says:

Please double check that the book's binding matches the one requested (i.e., if hardback is requested, please make sure your book is a hardback).  Thanks!

I vascillate between having it on & off.  I'm not sure if anyone's ever declined a request just because I had an RC, but I have had several books declined and the message I received said the binding didn't match (and therefore shouldn't have been posted under that ISBN in the first place).