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Service Management w/ Student CD-Rom
Service Management w/ Student CDRom
Author: James A. Fitzsimmons, Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also d...  more »
ISBN-13: 9780072868203
ISBN-10: 0072868201
Publication Date: 3/31/2003
Pages: 672
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Publisher: Irwin/McGraw-Hill
Book Type: Hardcover
Members Wishing: 0
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