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Service Offerings and Agreements: A Guide for ITIL(R) Exam Candidates
Service Offerings and Agreements A Guide for ITIL Exam Candidates - R
Author: Richard Griffiths
By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL(R) texts. This new edition reflects the current thinking from ITIL 2011 and is alig...  more »
ISBN-13: 9781780171920
ISBN-10: 1780171927
Publication Date: 11/1/2013
Pages: 200
Edition: 2nd edition
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Publisher: BCS Learning & Development Limited
Book Type: Paperback
Members Wishing: 0
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