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Topic: Sigh - Late Book

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Subject: Sigh - Late Book
Date Posted: 7/8/2012 3:24 PM ET
Member Since: 5/2/2008
Posts: 5
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No question here, just wanted to vent a little frustration.

I ordered three books (a trilogy) from three different members.  They were all accepted on the same day and mailed the same day.  Book two and three were received a few days later.

I checked the details for book one and saw that the barcode had been generated on 6/13 but the book had never been scanned into the USPS system.  So... it had either been lost between printing the label and the post office or the sender never mailed it.  I waited two weeks and then sent the sender a VERY polite message asking when he/she had mailed the book, saying, "Since you generated the barcode so long ago, and mailed it the same day, it has to be lost."

No response back.  I check today, two days before the system marks it lost and see that s/he's finally mailed it... yesterday.  Sigh.  This isn't a difficult system.  I don't understand why members keep doing this.  Grumble grumble.

Date Posted: 7/8/2012 3:46 PM ET
Member Since: 11/28/2010
Posts: 754
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It could have been sitting at their post office for weeks and finally it was scanned.  It does not 100% mean that they just mailed it.

Date Posted: 7/8/2012 5:24 PM ET
Member Since: 10/26/2008
Posts: 9,884
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So... it had either been lost between printing the label and the post office or the sender never mailed it.  I waited two weeks and then sent the sender a VERY polite message asking when he/she had mailed the book, saying, "Since you generated the barcode so long ago, and mailed it the same day, it has to be lost."

I'm curious.  What was the purpose of the email?  The system would have marked it as lost in the mail, anyway.  There's really no point in you sending the email.

 

Date Posted: 7/8/2012 5:37 PM ET
Member Since: 5/2/2008
Posts: 5
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thekoose:

It could have been sitting at their post office for weeks and finally it was scanned.  It does not 100% mean that they just mailed it.

You're right - that's a good point.  Kind of crummy if that's the case but I'll be sure to check if/when the book actually shows up.

 

JonnieAngel:

I'm curious.  What was the purpose of the email?  The system would have marked it as lost in the mail, anyway.  There's really no point in you sending the email.

I sent the email because I was pretty sure that they had printed the barcode and then forgot to mail the book.  It was meant as a very polite nudge to mail it if they hadn't. 

Date Posted: 7/8/2012 6:47 PM ET
Member Since: 1/21/2009
Posts: 11,760
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No way I believe this book sat in a Post Office for over 2 weeks.

Date Posted: 7/8/2012 7:33 PM ET
Member Since: 11/28/2010
Posts: 754
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No way I believe this book sat in a Post Office for over 2 weeks.

 
Why not?  It can happen -- you'll see it go from city, to city, then it can sit and languish for a while at one destination before it moves on.  Or maybe it just "appears" to sit because somewhere along the way it did not get scanned.
Date Posted: 7/8/2012 7:59 PM ET
Member Since: 9/25/2008
Posts: 3,816
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I mailed a book 30 miles from me and it took a month to arrive. It likely got stuck in the office I mailed it from. Luckily I bought DC so there was an acceptance scan.

Date Posted: 7/8/2012 8:33 PM ET
Member Since: 11/20/2005
Posts: 2,287
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I just received a book yesterday that was mailed to me on June 13  from Oklahoma ... I'm in Arizona.  I could have walked it faster  :-)

Date Posted: 7/8/2012 10:03 PM ET
Member Since: 12/28/2006
Posts: 14,177
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No way I believe this book sat in a Post Office for over 2 weeks.  yes  I'm going to agree it's unlikely for outgoing mail.  I'm not a postal employee, but from what others have said (including my counter clerks) they are not supposed to leave outgoing mail at the unit overnight (none)...when they leave for the night, everything that has been mailed that day is supposed to go with them. Period.

I know some members report that their incoming Media Mail may wait a day or two locally before it gets processed and delivered.  So apparently that is the priority...if your PO gets busy, forward outgoing mail immediately and get to the incoming when possible.

As a fairly new member I sent a book to the next town over (less than 5 miles), then waited and waited for it to be logged in (several weeks).  When I finally got concerned and pm'd the requestor, she said the book had been delivered but she had been busy...and waited almost another week to actually log the book in.  I now use DC.

Not saying USPS doesn't experience mail delays enroute, but much of what's blamed on mail service is actually member error.
 



Last Edited on: 7/8/12 10:04 PM ET - Total times edited: 2
Date Posted: 7/8/2012 10:31 PM ET
Member Since: 7/19/2008
Posts: 15,423
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Now instead of asking if a book has been mailed, I will send a PM reassuring them that I'm watching for it and that I know how to log in books that go "lost" from my transaction archive. 

I once had a book that took over 3 months.  It kept getting scanned at one of the sorting centers.

Date Posted: 7/9/2012 12:17 AM ET
Member Since: 1/21/2009
Posts: 11,760
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While it is true that a book can get missent, a parcel should not sit at the home Post Office, the outgoing P.O.  I have had a number of "Late" books and almost all had an acceptance scan at the home P.O. a number of days later than the printed postage or the postal indicia showed that it was mailed way later than claimed.  This is the old "check is in the mail" routine.  I am speaking of an acceptance scan.  Not a enroute scan. Parcels can get stuck in CA or TN for whatever reason. 

Let us face it that some folks are not always truthful about mailing.  They forget, get busy, emergencies pop up or whatever.  It is funny that every one of my 2860+ books are scanned the day I drop them off, no matter what Post Office I use in whatever town.   But no parcel is going to be scanned 2 weeks later because it just sits there in your accepting Post Office.  I worked for the Post Office and it does a damn fine job. 

If the first scan was an acceptance scan, that is when she mailed it, give or take a day for the weekend or holiday.  It does not sit there for 2 weeks and then get scanned accepted.  I do know that some parcels seem to stay at processings centers for a while at times, but even that has never happened to me.  It is easy to say I mailed it on such and such day when you use printed postage.  And Postal workers are required either to postmark mail the correct date if they see that the printed postage date is wrong, or run a .00 meter strip with the correct date, or return the parcel to the sender for them to run a .00 postage label with the correct date. I do not think this rule has changed but we have less workers to check dates now.  I have returned big mailings when the date was off by more than 1-2 days.

   yes   Thanks, Denise, for reiterating about the error being often on the member more so than the Postal Service.

 

 



Last Edited on: 7/9/12 12:19 AM ET - Total times edited: 1
Date Posted: 7/9/2012 1:07 AM ET
Member Since: 12/28/2006
Posts: 14,177
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"Now instead of asking if a book has been mailed, I will send a PM reassuring them that I'm watching for it..."  yes  I sent one of those earlier today Emily!

Date Posted: 7/9/2012 1:09 AM ET
Member Since: 8/16/2007
Posts: 15,187
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Lately I have seen some really weird stuff from USPS. I will see an acceptance scan many days after I have mailed the book. It will be scanned accepted in W.Fgo when I rarely mail my books from W.Fgo, always mail them from the next town over when I go to work. My last game book was scanned accepted in W. Fgo 7 or 8 days I think after I mailed it in the actual Fgo post office inside drop boxes, didn't blue box it that time; and that scan was 2 hours before it was scanned as being processed in the sorting center that is over 7 hours away. It could not possibly have been in W.Fgo when it was scanned as accepted and been in the sorting center when it was scanned as processed there. Because it was never in W.Fgo, in the POs possession,  I'd have to believe the sorting center did both scans.

Don't take scans as facts of life. The USPS does weird things. Look at the post mark when you get it, that is the only thing that can tell the truth. 

Date Posted: 7/9/2012 6:43 AM ET
Member Since: 3/8/2007
Posts: 2,536
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I always drop my books in a blue box, they normally don't ever get an acceptance scan, but will usually show enrt to a sorting facility several hundred miles from where I live, usually within days of mailing. Last month I sent a lot of books with no scan at all for almost a week, one set of books did not show a scan or enroute for 11 days. The books sat somewhere, and it wasn't my house. I don't believe they sat in the blue bin for all that time either. I can only think they sat at my local PO.
Date Posted: 7/9/2012 9:35 AM ET
Member Since: 11/28/2010
Posts: 754
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If a book was mailed when the person says it was, and takes 3 or 4 weeks to travel media mail it has to be sitting somewhere along the way.  Whether it's the first PO it encounters, or the several middle ones or the last one at the delivery point, or a combination of several of those.  



Last Edited on: 7/9/12 9:46 AM ET - Total times edited: 2
Date Posted: 7/9/2012 10:24 AM ET
Member Since: 8/27/2010
Posts: 288
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This time of year, people can go on vacation and either forget to mail it before they leave or forget to mark it as mailed or received before or after their trip. That doesn't excuse it, but it would explain why more such things happen.

I was on the receiving end of one of those--I ordered a Wish List book a week before I went on vacation, and it didn't arrive before I left. I put my account on Vacation Hold, and about the middle of the week, I started getting "P.O. Scan indicates this book has been delivered. Have you received it yet?" Gee, PBS, I don't know--my account is on vacation hold, isn't it?

I finally marked it as received when I got home late Sunday night. I'd feel bad about the delay, except the same thing happened to me--right before I left, I sent a book first-class to someone, and it wasn't marked as received until 10 days later, on the next Monday morning. So I'm guessing the same thing happened there.

Ordering a trilogy and having the first book go missing is tough (but if it's going to happen, that's what'll happen). I'm surprised you needed to order from three different people. In those cases, I check all three books to see if more than one title is on thier bookshelf to get more from one. That doesn't mean it'll happen--I've been having a number of second books I've ordered recently bounce to someone else. But I'm digressing.

Subject: Postal delays
Date Posted: 7/9/2012 4:07 PM ET
Member Since: 1/10/2009
Posts: 332
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Like Priscilla, I worked for the postal service. Things do get delayed in local POs, no matter what the rules say should happen. I ordered a book on eBay once, and when it hadn't arrived or been scanned as enroute after a couple of weeks, I emailed the sender. She went down to her local PO and continued to ask until someone actually looked for the package - it had fallen under the mail-sorting conveyor belt. No problem in receiving it, once it was actually on its way here.

Date Posted: 7/9/2012 4:42 PM ET
Member Since: 5/4/2009
Posts: 401
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There's really no point in you sending the email.

Sure there is, to open a dialog before the book goes lost and to check if they really did mail it.

I had a very similar situation recently. No scans at all for three weeks after the barcode was generated. Well, I finally PM them and they reply the next day. Someone else was supposed to mail it but didn't and now they have mailed it. Ugh. I wish I would have only waited 2 weeks instead of 3. I told them that the book might very well be marked missing before I actually get it and that if that happens, I will try to prevent the system from ordering another one. It was a subtle hint that they have caused more than just a delay by mailing so late, they may actually cause a double order. I was lucky enough to get the book a day or two before it was going be marked lost.

Date Posted: 7/10/2012 11:27 AM ET
Member Since: 11/11/2007
Posts: 96
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I once got a package back from my originating PO six months after it had been mailed.  The accompanying note said it had been "found" in a bin or piece of equipment that had not been used for some time.  So, yeah, on rare occasions "sfuff happens" at the PO.

Date Posted: 7/10/2012 11:56 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Very true Karen, and I've seen USPS scans for books that are obviously enroute then just stop for 2 or 3 weeks before returning to travel and delivery!  We've seen forum posts where members receive a 'lost' book package with counter postage dated months (or in one case almost a year) earlier.  But to be honest, many of the PBS books listed as delayed or lost...are more likely member error than USPS.

Date Posted: 7/10/2012 1:50 PM ET
Member Since: 1/9/2006
Posts: 3,846
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In the last month or so, books comng to me from NY got an extended stay in MOUNT KISCO, NY. This has happened 2 times so far. The books (2 different transactions) were accepted in Mount Kisco, then nothing for about 15 days and then the books started moving again. Sounds like the east coast has a black hole similar to the one in CA.  :)

Date Posted: 7/10/2012 2:07 PM ET
Member Since: 7/19/2008
Posts: 15,423
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One of my local POs has stopped doing acceptance scans on the APC bin and the blue bin.  The books get scanned for the first time days later at the sorting center.  The other branch still scans the drop boxes.  (All of them are scanning when I go to the counter.) 

Date Posted: 7/11/2012 1:38 PM ET
Member Since: 11/11/2007
Posts: 96
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Craig wrote:

I was on the receiving end of one of those--I ordered a Wish List book a week before I went on vacation, and it didn't arrive before I left. I put my account on Vacation Hold, and about the middle of the week, I started getting "P.O. Scan indicates this book has been delivered. Have you received it yet?" Gee, PBS, I don't know--my account is on vacation hold, isn't it?

 

Yeah, I had a very impatient requestor who didn't use DC through PBS email me when I was on vacation asking me to mark a book received the day after it arrived. I had, of course, ordered it weeks before I went on vacation but it was also weeks from going lost.

I don't know a way around this.  Consider a book I ordered on June 29th.  It must have bounced around some because it wasn't marked mailed until July 11th.  So the "estimated arrival" date is August 7th.  It's not realistic to expect that I might not be away from home for a few days in the 5 weeks between request date and "estimated arrival" date.  It's also reasonable for me to continue to request books before I go away for the long weekend or whatever.   Assuming I'm back before August 7th there will be no harm done to the sender.   I might not even put my account on vacation hold because I have no posted books on my bookshelf right now and my WL are on autorequest. 

So, it's quite possible a sender (and PBS) might have to wait as much as two weeks before a delivered book is marked received because the request was made several weeks before the requestor went on vacation but the book did not arrive before the vacation started.  That's why PBS requires patience on the part of all parties.

 



Last Edited on: 7/11/12 1:40 PM ET - Total times edited: 1