The Simple Truths of Service Author:Ken Blanchard & Barbara Glanz Johnny the Bagger?: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. It features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organizati... more »on.
Johnny the Bagger? will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers -- the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.« less