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Six Sigma for Transactions and Service (Six Sigma Operational Methods)
Six Sigma for Transactions and Service - Six Sigma Operational Methods
Author: Parveen S. Goel, Praveen Gupta, Rajeev Jain, Rajesh K. Tyagi
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and ...  more »
ISBN-13: 9780071443302
ISBN-10: 0071443304
Publication Date: 12/17/2004
Pages: 558
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Publisher: McGraw-Hill Professional
Book Type: Hardcover
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