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Topic: Slight damage to spine UPDATE POST #14

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Subject: Slight damage to spine UPDATE POST #14
Date Posted: 4/7/2008 5:12 PM ET
Member Since: 2/6/2008
Posts: 91
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I just received my first questionable book that was packaged loose in a manila envelope.  There was no interior plastic covering. The corners of both front and back covers are creased, which I can live with. My question has to do with the spine. There are a couple of small stains, the spine is starting to peel, and it's slightly crushed. If you'd like to see the pictures, feel free.

Front cover

Back corner

Spine

Is this postable? Should I ask for my credit back? I have not yet marked it received and am not sure if I should mark it RWP. Thanks for your help!



Last Edited on: 4/7/08 6:34 PM ET - Total times edited: 2
Date Posted: 4/7/2008 5:14 PM ET
Member Since: 5/10/2007
Posts: 5,526
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front and back look ok, the spine is questionable as to whether it is postable or not.  I don't know the rules on the spine portion and if what you have would be ok or not.

Date Posted: 4/7/2008 5:19 PM ET
Member Since: 2/6/2008
Posts: 91
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Exactly! I feel like this is right on that fine line between postable and unpostable. It is just enough to make me question it but not enough to know for sure whether I can re-post it when I finish reading it..

Date Posted: 4/7/2008 5:21 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I would probably err on the side of caution and offer it as a freebie with an order unless someone comes in and says it is postable

Date Posted: 4/7/2008 5:32 PM ET
Member Since: 10/24/2007
Posts: 1,313
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I would say it's unpostable because of the stains on the spine.  As for the crushing and creases, it's up to you whether you feel it's excessive wear and tear.  HTH!

Mendy -
Date Posted: 4/7/2008 5:37 PM ET
Member Since: 6/16/2005
Posts: 8,262
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have you tried wiping the stains off?  They look like they may just be on the surface and not absorbed.  It couldn't hurt to try.

Date Posted: 4/7/2008 5:38 PM ET
Member Since: 8/16/2007
Posts: 15,201
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The crushing could very well have been USPS so I wouldn't say that it was unpostable due to that when it was sent to you. If the packaging was intact when it got to you, then any stains would have made it unpostable and you could ask for your credit back.

I think that it isn't repostable for you.

eta: I really don't think the bent corners are an issue at all, bent corners are ok.



Last Edited on: 4/7/08 5:40 PM ET - Total times edited: 1
Date Posted: 4/7/2008 5:51 PM ET
Member Since: 2/6/2008
Posts: 91
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have you tried wiping the stains off? They look like they may just be on the surface and not absorbed. It couldn't hurt to try.

Mendy, I took your advice and managed to get most of the two smaller stains off but the one that looks polka-dotted was absorbed. 

The crushing and creases I don't mind so much because I figured it was probably the USPS who did that and not the sender.

Thank you all for your advice! I'm marking it as RWAP and asking for my credit back due to its unpostability.

Mendy -
Date Posted: 4/7/2008 5:53 PM ET
Member Since: 6/16/2005
Posts: 8,262
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Darn!  I was hoping it'd work all the way for you.  You'd be surprised how many books I receive that look like someone splattered coffee on the cover and the spots wipe right off.  :O)

Subject: Here is the note I am writing to the sender:
Date Posted: 4/7/2008 6:04 PM ET
Member Since: 2/6/2008
Posts: 91
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Hi PBS Member!
Thank you for sending _________. It got here very quickly!  Unfortunately, it arrived with some damage that makes it unpostable. While it does not keep me from reading and enjoying the book, I cannot post it because there are stains on the spine, (which is also starting to peel) and it's against PBS rules, which I have copied and pasted below. Because I am unable to post this book, I am requesting my credit back. If you would like me to return the book to you, I will be happy to do so if you buddy me a credit to cover the cost of postage (for a total of 2 credits.)
Here is a photo I took of the book.
http://i294.photobucket.com/albums/mm117/paperbackswapgirl/PBS%20Apr%207%202008/Spinedamage.jpg

Overall Condition:
*No damage at all from water or other liquid
*Not soiled
*No stains (exception for cookbooks--see below)
No mold
no highlighting, underlining or writing on text pages (exception for textbooks --see below)

What do you think? I have not yet sent the message and figured I'd get your feedback before I do so. You folks are very wise!

Date Posted: 4/7/2008 6:09 PM ET
Member Since: 10/24/2007
Posts: 1,313
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Looks good to me!  It's better than any I've sent.  I might have to steal it for any future (hopefuly not) problems!  :-)

Date Posted: 4/7/2008 6:15 PM ET
Member Since: 2/6/2008
Posts: 91
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Steal away, Amy! I racked my brain to put it in the nicest way possible since I've read about how often people respond rudely to these RWAPs. I hope the sender of this book doesn't get all offended!

Mendy -
Date Posted: 4/7/2008 6:19 PM ET
Member Since: 6/16/2005
Posts: 8,262
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Looks great to me!  Make sure if you paste it that you change the link to the actual web addy.  :O)

Subject: UPDATE
Date Posted: 4/7/2008 6:36 PM ET
Member Since: 2/6/2008
Posts: 91
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The sender replied and said she is going to refund the credit. It seems that she'd gotten it from another swapper and posted it without looking at the book's conditions, which I think happens to everyone at some point. She was very pleasant about it. YAY! I got through my first RWAP without any rudeness!

Date Posted: 4/8/2008 1:11 AM ET
Member Since: 3/20/2007
Posts: 142
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I really liked the language you used in your request for your credit back!  That's about as nice as you can get when letting someone know they posted a book that's unpostable.

Date Posted: 4/8/2008 1:24 AM ET
Member Since: 8/26/2006
Posts: 9,339
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I love the way you write!  Thanks for sharing it!

Date Posted: 4/8/2008 8:19 AM ET
Member Since: 6/28/2005
Posts: 390
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Edie, I love your note to senders of books that don't meet PBS guidelines. I must say though I think the book was alright to post. I'm in a battle right now with a sender who sent me a book that had huge stains in a third of the book and she is refusing to send me my credit back.  Her comment was that it is still readable. I say YUCK!

Sandy :-)

Date Posted: 4/8/2008 9:05 AM ET
Member Since: 10/24/2007
Posts: 1,313
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Glad it worked out for you Edie!  I always hold my breath after having to send a message like that because I'm never sure how the person will react!

Date Posted: 4/8/2008 5:17 PM ET
Member Since: 2/6/2008
Posts: 91
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Thank you for your kind and complimentary words, everyone! Y'all are making me blush!

Sandra, I'm sorry that you are experiencing such a hard time with that particular sender. Now that I've gone through the RWP process, I can see how nerve-wracking and potentially nasty it can get. I think it speaks volumes about members who choose not to understand the difference between readable and postable. Just because you can still read it doesn't mean you can post it. Some members really don't know the difference and are grateful when someone clarifies it for them. Others? Not so much.

I hope she resolves it to your satisfaction. It sounds like you may have to be prepared for her to not give back the credit. I'd contact R & R about it, as the book's condition is clearly not within PBS guidelines and they may give it to you anyway. (Do they take it from the offender's account or do they just send it to people from the deep and mysterious recesses of PBS HQ?) It doesn't hurt, and it needs to be recorded somewhere that she ignored the pop-up message box and sent out a water-damaged book.