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During my first day of signing up for PBS, I received requests for three of my books. Somehow, I managed to put two of the books in the wrong label wrappers. Both of the buyers have been understanding and I am going to send them postage to send the books on. One of the people who received a wrong book said that the wrapper was torn up in the mail.
My question is, What happens if a buyer is unsatisfied with their book when they receive it? Does something bad happen to my account? How do you go about refunding credits?
Any help would be appreciated.
Thank you : )
From the Help Center:
On refunding a credit: http://www.paperbackswap.com/help/help_item.php?id=173
ETA - As far as something happening to your account because of "bad" transactions - I would only worry about this if it becomes frequent, as in almost every single request. Pbs does look at your account standing, but it would take a lot for TPTB (the powers that be) to take any action, especially since you're a newbie. I wouldn't worry too much about it.
Welcome to PBS, Caitlin! Hope everything gets worked out for you. :)
Last Edited on: 4/29/09 10:18 AM ET - Total times edited: 1