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Topic: Is there something wrong with PBS tracking?

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Subject: Is there something wrong with PBS tracking?
Date Posted: 6/27/2014 12:25 PM ET
Member Since: 2/14/2011
Posts: 216
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I printed a label for Box-O-Books and mailed the package yesterday, but there are no scans. I know that there is at least an acceptance scan because the employee scanned it in front of me.

Date Posted: 6/27/2014 12:43 PM ET
Member Since: 7/19/2008
Posts: 15,384
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Post offices are known to load the scans in a batch, often at the end of the day.  It basically depends on the local policy.  I have one branch that the parcel will get to the hub and scanned before they upload the data from the counter. 

Many branches have cut down on how often they scan. 



Last Edited on: 6/27/14 9:32 PM ET - Total times edited: 1
Date Posted: 6/27/2014 9:02 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I'm also noticing fewer scans.  Also...is PBS postage trackable through USPS?  I thought there was something about that from the USPS software update in 2013?  For PBS games and such, isn't there a place here on PBS where members can track their PBS postage packages?

Date Posted: 6/27/2014 9:31 PM ET
Member Since: 7/19/2008
Posts: 15,384
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If you buy PBS eDC only, then it can be tracked on the USPS website.  If you buy PBS postage, then you need to go to the special PBS page.  Both can be viewed on the Details button of the order.

9452 tracking page

Date Posted: 6/28/2014 3:21 PM ET
Member Since: 7/19/2008
Posts: 15,384
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I have heard of at least one post office that has updated their system, and it is no longer scanning the tracking.   We might need to report the problem post offices to the mail service.

That said, a year and a half after the computer update, I'm still finding clerks who have not been trained to scan a eDC.  Very frustrating.  Have one clerk who just refuses to read the directions or follow my suggestions. 

The PBS directions, under What's New, were written by a postal employee. 

Date Posted: 6/28/2014 11:31 PM ET
Member Since: 12/28/2006
Posts: 14,167
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We moved last year and I still miss my old post office, they quickly got the hang of the new software.  Of the three branches I use now, one is entirely clueless.  The other 2 are not adequately trained, so I might get someone who knows how to properly scan e-tracking or I might get somebody that tries to insist it's invalid.  I've walked a couple through the procedure,  but some are resistant...and I've even run across a trainer that is teaching several branches to use a 'counter dummy' barcode instead of mine (they leave my barcode intact but for the transaction scan a dummy barcode they keep near the computer).  I make them stop immediately, why would I want to have a receipt with the wrong barcode printed on it?....totally invalidates the entire reason for scanning it in during the transaction. 

I've tried to reach the regional trainer again, but that office is even more difficult to get ahold of than they were last year.
 



Last Edited on: 6/28/14 11:37 PM ET - Total times edited: 1
Date Posted: 6/28/2014 11:51 PM ET
Member Since: 7/19/2008
Posts: 15,384
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PBS has been known to have our postage provider rep go to branches that are a real problem.  (I've mainly called and complained to the national USPS customer service.)

I had one clerk call the regional office and have them talk her through the process as I stood there with my copy of the PBS directions.  When she saw that my copy and the regional guy gave the same directions, she posted it on the wall.  Every clerk at that branch now knows how to do the electronic tracking.  



Last Edited on: 6/28/14 11:52 PM ET - Total times edited: 1
Date Posted: 6/30/2014 2:18 PM ET
Member Since: 1/3/2007
Posts: 108
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I've had problems, too, after a recent move. They refused to take my PBS DC (and I did find help on here for that issue, later). I also have noticed when using printable postage that it doesn't scan until somewhere much later down the line - never in my local PO.

About 90% of my books are mailed without DC or PP, so I haven't made it an issue. But agree with the frustration. My old post office was wonderful... no issues at all.

Date Posted: 6/30/2014 10:48 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Emily, do you have the phone number for national USPS customer service?

Date Posted: 7/1/2014 12:18 AM ET
Member Since: 7/19/2008
Posts: 15,384
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Customer service: 1 (800) 275-8777

 

Date Posted: 7/3/2014 4:03 AM ET
Member Since: 8/23/2009
Posts: 4,581
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I have a book that got scanned accepted, then got scanned 30 miles from here, and hasn't been scanned since.  Its going to someone I mail a lot to and would have already had at least 3 more scans if its on schedule.  I mailed this big box on the 29 th it got two scans on that day, and hasn't been scanned since.  Maybe its because its a holiday week, meaning there is a holiday coming up.  Though is the fourth really a heavy mailing holiday?  I wouldn't assume there would be an up kick in mail this week, though maybe since its closed Friday everyone is sending out at the first of the week so there may be a lot of mail moving around causing less scans.  I don't know I might just be BSing too ; )  that was totally a guess on my part.

Also my post office still can't figure out how to charge me right for the eDC.  The directions you were talking about Emily don't work here as when they scan it the system still charges me the po price instead of the pbs price.  I even called a main customer service center for usps all it did was get my postal employees pissed at me, and them sheets with 10 other ways to try to ring it up (none of them worked either).  So now we just ring up my postage media mail and they hit the no tracking and then they charge me for a 20 cent stamp and three one cent stamps.  So my packages go out with the strip that prints off the media mail price and 4 stamps sometimes 5 if they are out of 20 cent stamps and have to give me 10 cent stamps.  However they can do this and its so much easier then fighting with them.  After I pay they usually do an acceptance scan running it through with postage paid and I end up with 2 receipts.  Its quite funny but it works, and we all seem happy!