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Topic: Sooooo ...... How should I mark this RWAP? - Update

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Subject: Sooooo ...... How should I mark this RWAP? - Update
Date Posted: 9/14/2011 6:56 AM ET
Member Since: 11/11/2005
Posts: 5,238
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The other day I was shaking my head at the post about the member who thought it was OK to offer an audio book with one cassette missing..........and then I opened my mailbox on Monday night.

There was a very slim package from PBS in the mail.  All the way back to my house I was wondering what it was.  I had two paperbacks and one audiobook on their way to me.    When I opened the package I found the the audiobook - ONE CD of the audiobook (which should have nine CDs).   And upon closer inspection I saw that it was also the WRONG audiobook (same author but different title).  

Frankly, I'm at a loss as to how to mark this book received - or whether to mark this book received (since I didn't get the book at all, really).    I want to do something, because I want to get my #1 spot on the WL back - and because I don't think that this member should be able to get two credits for sending one CD of the wrong audiobook. FYI -   The member had DC on the package, so she already got her two credits.   And, of course, I want to get MY two credits back as soon as I can.

I've read the help docs but can't figure out what applies in this case.  Wrong book / wrong title doesn't really apply because I didn't get the entire book. " Book missing from shipment" doesn't really apply here either.    There is no need to contact the sender because I don't think she accidently sent this to me.    No one could accidently send someone only one CD of an audiobook, could they?   I like to give members the benefit of the doubt, but am having trouble doing that in this case.



Last Edited on: 9/18/11 11:22 AM ET - Total times edited: 1
Date Posted: 9/14/2011 9:33 AM ET
Member Since: 7/7/2007
Posts: 4,815
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You have not received the book you ordered, so you don't mark anything as "received".  You should choose Problem -- Wrong Book, Different Title.  The Help Center provides more details here: http://www.paperbackswap.com/help/help_item.php?id=529

Date Posted: 9/14/2011 9:40 AM ET
Member Since: 11/11/2005
Posts: 5,238
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But won't that tie up the transaction until the book is marked Lost?  That's a few more weeks and I would like to get back on the WL now.   It seems pretty clear to me that this wasn't a mix up by the sender like most wrong books sent.

Cathy A. (Cathy) - ,
Date Posted: 9/14/2011 9:45 AM ET
Member Since: 12/27/2005
Posts: 4,135
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When you mark the book as a wrong book, you'll get a box to send a message. Ask the sender to contact PBS using the Contact Us link at the bottom of the screen and have PBS cancel the transaction. If the sender hasn't responded after a week, contact PBS yourself. That's the best way to get your credits back and your spot on the wish list.

The only other way to do it is you mark the book received with some other kind of problem (damaged by sender, I guess) to get your spot on the wish list back right away. But you have to hope the sender will refund your credits in that case.

You might also take a good look at the package and contents. I wonder if this is one of those cases where the label got separated from its package in the mail stream and reattached to the wrong item.

Date Posted: 9/14/2011 10:06 AM ET
Member Since: 11/11/2005
Posts: 5,238
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Nope.  The label was well taped onto the package.  It came in a undamaged manilla envelope.  The one CD was sandwiched between two pieces of cardboard that were taped together.

FYI - It was CD #3 of the audiobook - which was clearly labeled on the CD.  Wonder what happened to CD's #1-2 & 4-9?



Last Edited on: 9/14/11 10:08 AM ET - Total times edited: 1
Date Posted: 9/14/2011 11:22 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Maybe she sent that audiobook to someone else recently but missing that CD.  If she reprinted their label (or created anotehr one through Mail to a Friend or Custom DC) she could have put your label on that one by mistake and their label on the CDs that were supposed to come to you.

Whatever-don't mark it received unless you want to have 2 credits tied up in limbo.



Last Edited on: 9/14/11 11:22 AM ET - Total times edited: 1
Date Posted: 9/14/2011 12:01 PM ET
Member Since: 1/17/2009
Posts: 9,860
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There is no need to contact the sender because I don't think she accidently sent this to me.

Maybe, maybe not.

Yes, you should contact the other member. Don't mark it received in any way. Tell the other member what you received, and ask them to contact PBS and get the transaction cancelled. It would be between the other member and PBS as to whether or not she would keep the 2 credits she got from Credit Assurance in this case.

But, you will get yours back, either when the other member requests that the transaction be cancelled, or when it goes lost in the mail (if the other member refuses to ask PBS to cancel the order.)

If the other member refuses to contact PBS to cancel the order, then I would definitely contact them myself and ask them to look into this, as, if it is deliberate, it is a pretty good scam that might cost them some credits for a month or two, if they don't nip it in the bud.

Date Posted: 9/14/2011 12:58 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I think this may be a case for contacting the Team. The new system does have an option for receiving a completely wrong title unlike the old system, but with only one CD in there..idk...seems for like someone sending a photo copy of a book or something- just some random crap shoved in an envelope sent to you so that they could mark it mailed and get their 2 credits.

I'd probably first send a PM to the sender, maybe they were meaning to send you your book and someone else a CD that got missed when they mailed the other book out in a different transaction and mixed up labels. If the other member doesn't respond or doesn't seem to care, then send in Feedback and ask how to mark something where you received one disk from a different book.

Date Posted: 9/14/2011 1:40 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I'm agreeing with the advice to not be in a hurry to mark that CD received at all.  TPTB recommends communication in the case of problem transactions, so start there.  If the sender does not quickly resolve the situation, I agree with Melanie's advice to contact PBS admin.

Date Posted: 9/14/2011 6:02 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Maybe she was ill and asked a family member to wrap and mail for her.  Family members can do odd things sometimes. :-)



Last Edited on: 9/14/11 6:02 PM ET - Total times edited: 1
Date Posted: 9/15/2011 6:06 AM ET
Member Since: 10/19/2006
Posts: 136
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I agree with Mary L - "Maybe she sent that audiobook to someone else recently but missing that CD.  If she reprinted their label (or created another one through Mail to a Friend or Custom DC) she could have put your label on that one by mistake and their label on the CDs that were supposed to come to you."

This seems like the most likely scenerio. Especially since the OP states that it was also the wrong title. Really, the best thing to do is to contact the sender and see what they have to say.

Date Posted: 9/15/2011 2:22 PM ET
Member Since: 1/1/2009
Posts: 1,924
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First step is to Kindly contact the sender and let them know about the situation and ask what the mistake is!

Date Posted: 9/15/2011 7:13 PM ET
Member Since: 11/11/2005
Posts: 5,238
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Thanks for the feedback everyone.   I've sent the sender a PM telling her what I received and asking if there was a mistake.   Hopefully I'll here something soon.

Date Posted: 9/18/2011 11:26 AM ET
Member Since: 11/11/2005
Posts: 5,238
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Thanks for taking me off the ledge everyone.  It did turn out that the CD was sent to me by mistake.   The full set of the audio book that I ordered was waiting for me in my mailbox yesterday.  I've marked it received and thanked the sender.

However, I still have that single CD from a different audiobook that was sent to me by mistake.  I've PM'd the sender and offered to send it whatever address she wants as soon as she buddies me a credit to cover the postage cost.    So hopefully this will all have a happy ending.

Date Posted: 9/18/2011 4:26 PM ET
Member Since: 7/22/2009
Posts: 2,617
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Just goes to show that direct and polite communication (i.e., a PM) should always be the first step as opposed to making assumptions about the sender's intentions.smiley (Glad that you received the complete audio version you requested.)



Last Edited on: 9/18/11 4:29 PM ET - Total times edited: 1