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I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care
I'm Sorry to Hear That Real Life Responses to Patients' 101 Most Common Complaints About Health Care
Author: Susan Keane Baker, Leslie Bank
From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be", "I am frightened and unsure what will happen next", "I put my trust in you, and now something is wrong", "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding t...  more »
ISBN-13: 9780974998657
ISBN-10: 0974998656
Publication Date: 12/30/2008
Pages: 114
Edition: 1
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Publisher: Fire Stater Publishing
Book Type: Paperback
Members Wishing: 0
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