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Topic: Does this sound ok? RWAP

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Subject: Does this sound ok? RWAP
Date Posted: 12/4/2009 4:33 PM ET
Member Since: 4/16/2008
Posts: 770
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I hate marking books RWAP.  Could a few of you check to see if this was nice enough, and tell me if/how I can make it better?  Thanks :)

"Thank you for sending me the Spanish version of Walter the Farting Dog.  I have been waiting a long time for this one, because it is a high interest book for my middle school students.

I was so excited to see this come in the mail that I dropped everything to read through it as soon as I got the package open.  Much to my dismay, when I reached page 7, I noticed that only about 1/8 of the page was there.  It was ripped right out of the book! 

With the care that you used in packaging this book, I can't imagine that you realized that it was missing the page of text.  Toward the end of the book there is also a chunk of food (?) stuck to the page.  I will be happy to send you pictures if you would like.

I can't use this book at school because of the tear (and the food). This does not meet the PBS guidelines:  (From the help documents)
•No torn or chewed/gnawed pages
◦yes, that does say "chewed/gnawed".  That means no pet-chewed (or human-chewed) books.
•No loose or missing text pages"

 I would appreciate it if you will return my credit to me so that when my turn comes up on the wishlist again it can be re-ordered.  Please respond to this pm by December 11th so that I can mark the problem resolved in the transaction archive.

Thank you in advance for your time and cooperation in this matter.


Date Posted: 12/4/2009 4:36 PM ET
Member Since: 1/17/2009
Posts: 10,245
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I think it sounds just fine the way that it is. Very polite, but still clear about the issue. Good luck!

Date Posted: 12/4/2009 4:52 PM ET
Member Since: 11/30/2007
Posts: 5,014
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Sounds fine to me too. I don't how you could be any clearer than what you wrote. Let us know what the sender says. Good luck!

Date Posted: 12/4/2009 4:58 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I agree.  I think you worded that very well--and hope you get a pleasant response from the sender.

Date Posted: 12/4/2009 5:03 PM ET
Member Since: 6/25/2007
Posts: 5,637
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That sounds perfect, to me. Good luck! Hope the situation is resolved quickly and painlessly :)

Date Posted: 12/4/2009 5:18 PM ET
Member Since: 4/16/2008
Posts: 770
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Thanks everyone!  I will let you all know how it goes. 

My last RWAP (before this) was of  the "that's the way I received it-Don't order from me again" variety.  I hate that kind of response, and I always dread marking a book RWAP because of it.    We'll see what happens!


Subject: RWAP
Date Posted: 12/4/2009 5:49 PM ET
Member Since: 11/18/2005
Posts: 5,448
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Sounds good to me too. If i was the person who sent the book to her, I would have  shipped off a credit just like"that"

Date Posted: 12/4/2009 6:00 PM ET
Member Since: 4/16/2008
Posts: 770
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Aww...Thanks Sue!  :o)

Date Posted: 12/4/2009 6:17 PM ET
Member Since: 4/16/2008
Posts: 770
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I received the credit back!  :o)