You may be surprised to find out that this book was not written by someone inside Starbucks, especially considering the glowing account of how this company rose to the top and stayed there. However Michelli merely points out the five principles that Starbucks adheres to that can be beneficial when applied to ANY business. Of course along the way you will likely be amazed by all the different things Starbucks does (especially for the community). It's a great read for multiple reasons.
I went with my husband to a business conference and heard this author, Dr. Michelli speak. I can truly say that it was a complete priviledge listening to his presentation. After the conference, I went out to the bookstore and really wanted to buy his book, as his speech left me thirsty for more:)
Even if you don't have a company that you want to reconstruct, this book has so many stories and good ideas for just living life. There were several stories that made me cry, and a few that made me laugh out loud. I reccommend this book to absolutely anybody. I definitely will be looking for more from this author. He is an amazing man.